BigWantsYourCar.Com Reviews 

3,111
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the selling process as incredibly easy and straightforward, appreciating the clear guidance and stress-free experience. Many highlight receiving a fair price, often better than competitors, with the company honoring initial quotes without last-minute deductions. Reviewers frequently praise the staff for their professionalism and helpfulness, noting the impressive speed and efficiency of payments, often receiving funds within minutes. However, some customers reported issues with significant price reductions at collection, noting attempts to lower the agreed amount. A few other people also felt that the process could be frustrating and unreliable, leading to wasted time or unexpected cancellations.

What people talk about most

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the process, from... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as professional, helpful, and... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received a price they were happy... See more

Payment

Clients share positive opinions on payment, with many reviewers highlighting the speed and ease of the... See more

User experience

People report positive experiences with user experience, describing the process as amazingly easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly easy process. Got a price i was happy with. Sales and collection of car easiest thing ive ever done! The driver cane to collect super professional and helpful. Would highly recommend!! Hav... See more

Company replied

Rated 5 out of 5 stars

Fantastic company to deal with , very professional and courteous from day one , especially Chloe you dealt with my car sale & auction cost . And also MY DRIVE ( Andrew ) who uplifted my car was ve... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Sold car within a week after first getting the confirmed quote (which was more than Motorway). No value taken off at collection (send the pictures AND video to get the most accu... See more

Company replied

Rated 5 out of 5 stars

Made selling my car super easy. Offered me more money than what I asked for, and stuck to that price all the way through the process, no trying to haggle the price down. Driver came to collect the veh... See more

Company replied


Company details

  1. Car Dealer

Written by the company

BigWantsYourCar.Com provides a quick and stress-free way to sell your car, using just your smartphone. Your car is valued by a real person and our offers are guaranteed for 7 days. Unlike other car buying services, we won't charge you to receive your own money and our collection is completely free. We will come to you at a time that suits you and make a secure, fast payment directly into your account.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,111)

454 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very frustrating experience

Very frustrating experience. I provided all the requested details and photos of my car, and spent a considerable amount of time on the phone discussing the sale.
But once they took it they stay playing low ball
We decided £2000 for audi but once they had it they drop it to £400
They told ne it have so many faults but in reality it have nothing

Once they took your car they play with you… if you say you are not agree with the price they will hold the car for atleast 15-20 days each day £20-25 eventually you have to give them car…. Even then you have to make 100 calls for payment
What even worse they will say you come by court
So they can charge you parking for those days as well

April 15, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Muhammad Shahid,

Thank you for leaving us a review.

Unfortunately, we have been unable to locate your details using the information that you provided to us.

We do, however, have a specific process when collecting a vehicle that we have purchased from our customers, and we would not collect a vehicle without our customers being happy with the offered price and receiving the full agreed price before the driver loads up the vehicle and drives away.

If you could reach out to us with further information, including your vehicle registration, we would be able to look into this further and address this matter with you. I have provided a link below to our Contact Us Page.

https://bigwantsyourcar.com/contact-us/

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

communication very good chloey

communication very good chloey ? was brilliant kept me well informed and the man that came to asses the car was also polite and helped me with payment i cannot reccomend this company above 10 stars

June 4, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Peter,

Thank you for leaving us an amazing 5-star review!

I will pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Couldn’t believe how easy it was

Couldn’t believe how easy it was, got a quote (which was better than any others I had received) and had picked it up within 5 days. Andrew from Driiveme came to check the car and take it away, he was more than helpful and I am so pleased with the whole process/service. Couldn’t recommend them more!

June 23, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Abbie Griffiths,

Thank you for your amazing 5 star review!

It's great to hear that you were happy with the process and the service provided by the team.

I will sure to pass on your comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

I have to say my experience

I have to say my experience, with Big wants your car, was excellent. From the people on the phone, who were very helpful and friendly. To the guy who picked my Audi up, everything was extremely professional. Paid more than I had been offered anywhere else. Would not hesitate to recommend them, to anyone thinking of selling their vehicle. Thank you so much.

June 19, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Andrew,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

The whole process was easy

The whole process was easy, we agreed a price that was considerably more than the main dealers offered, they came and inspected the car, paid what was offered and within minutes it was in my account.

June 19, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Stephen,

Thank you for your great 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Good communication and fair price

Good communication and fair price, no trying to knock the price down on seeing the vehicle and quick payment through secure link. Collection driver was lovely, very efficient and friendly and phone communication with the company was excellent. I had a bad experience with webuyany car who tried to knock £800 of the online value but would def recommend BIGWANTSYOURCAR.

June 18, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Barbara,

Thank you for your amazing 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Brilliant

Brilliant - very quick and easy also the money which we agreed was paid in under 1 minute into my account. Also the courtesy driver Vesaal was brilliant

June 17, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Neil,

Thank you for your fantastic 5-star review!

Kindest regards,
Big Wants Your Car

Rated 1 out of 5 stars

Absolute joke

Absolute joke, I’d do -5 if I could, initially went through the process with them to get a silly offer nearly £10,000 below what the car sold for elsewhere, they pestered me for a month asking if it had been sold yet and at this point it hadn’t, so we replied to the email and they sent us an updated offer which was more reasonable and told us to call up, so we called and waited for ages and had the call keep being cut off, so I tried a different department who was incredibly rude and then went on to say that it wasn’t in the profile to buy and that I should go somewhere else, I’ve seen other reviews saying similar. Absolute waste of time and I’d rather set fire to a car I’m driving then use these idiots again.

June 17, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Max,

Thank you for your review. I am so sorry to hear that you have been left disappointed with the valuation that we provided for your vehicle. And that you were eventually told that your vehicle would not be purchased by us.

All of your comments have been passed to the relevant teams to ensure that we work towards improving our customer service and communication with our customers to prevent this from happening again.

Unfortunately, as you haven't responded to our request for further information, we have been unable to locate your details to look into this further. If you would like to discuss this matter, please use the link below to our online contact form.

https://bigwantsyourcar.com/contact-us/

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Very happy

Very happy, communication was great and was kept updated on each step

June 16, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Jazzi,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 1 out of 5 stars

I wouldn’t waste your time

I wouldn’t waste your time. I tried for a week to sell my car, filled in all the forms ect I needed to. Constantly got cut off, Then was told today they won’t buy my car because I don’t have 7 service histories. Waste of time.

June 15, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Jodie Talbott,

Thank you for your review. I am so sorry to hear that you had trouble communicating with the team and that you were eventually told we would be unable to purchase the vehicle due to missing service history.

I have passed on all of your comments to the team so that we can work towards improving our services and communication with all of our customers.

Unfortunately, as you haven't responded to our request for further information, we have been unable to locate your details. If you would like to discuss this matter further, please get in touch with a member of the team I have provided a link to our website where you can access our online contact form.

https://bigwantsyourcar.com/contact-us/

Once again, my sincere apologies for your experience.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Sold my car with ease at a price I was…

Sold my car with ease at a price I was very happy with. The whole experience from start to finish was excellent with no haggling over price and realistic expectations about normal wear and tear to a vehicle…special mention to Chloe who handled my sale and Andrew the freelance assessor who collected the vehicle and explained everything. Thank you both

June 12, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Richard,

Thank you for your lovely 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

After being let down by motorway

After being let down by motorway, I was recommended to Big by a friend. I was called straight away, and got a much better offer than I got from other. Lots of clear communication and the chap that collected the car was great. Would recommend and use again 100 times.

June 12, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Ryan,

Thank you for your amazing 5-star review!

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Very efficient service

Very efficient service, kept me well informed throughout the process. Fair price offered on my car. Highly recommend

June 12, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Rachel Herdson,

Thank you for your lovely 5-star review!

Kindest Regards,
Big Wants Your Car

Rated 1 out of 5 stars

If I could leave no stars i would

If I could leave no stars i would, after trying to get offers for my car, I was contacted by these clowns. An offer was made, lots of pictures taken and submitted, was told someone would be in touch to arrange collection. Nothing yes nothing happened. Except numerous emails from them telling me that they wanted the car and they were looking forward to selling it and had anyone been in touch. I eventually called them only to be told the person dealing with me was on a break and would return my call in about 30 mins. After 4 hrs of silence I called them again, she again was busy however the chap on the phone told me they would not buy it, as the company buying profiles had changed and that they were no longer buying this type of vehicle. Be careful very careful when trying to deal with these guys! never a deal till the money is paid, do not count on them....you might be dissapointed

June 8, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Ryan,

I apologise for any confusion or inconvenience caused by your vehicle not currently being in our buying profile. We understand that this information should have been communicated to you earlier, and we apologise for the oversight. I appreciate your feedback and we will use it to improve our processes and ensure better clarity in the future.

Kindest regards,
Big Wants Your Car

Rated 5 out of 5 stars

Made selling my car super easy!

Made selling my car super easy. Offered me more money than what I asked for, and stuck to that price all the way through the process, no trying to haggle the price down. Driver came to collect the vehicle at the best opportunity for me and for free, and didn't leave until I recieved full payment from the company. Easy, efficient and super friendly customer service.

June 10, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Charlie Fee,

Thank you for your fantastic 5 star review!

I will be sure to pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Excellent experience from start till…

Excellent experience from start till end, just upload pic provide correct details they will make offer if you are satisfy they will move to collection, and no unreasonable issue finding very straight evalution and i was paid what i was offered, but yes mt car was in fantastic condition;)
Straight forward transfer in minutes to my account. Thats it

June 9, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Syed Tallha Ahmed,

Thank you for your amazing 5-star review!

I will be sure to pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Hasle free experience and prompt…

Hasle free experience and prompt payment, would recommend to anyone selling their car

June 10, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi Colin Stevenson,

Thank you for your lovely 5-star review!

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Quick and Stress Free

Brilliant service. Sold car within a week after first getting the confirmed quote (which was more than Motorway). No value taken off at collection (send the pictures AND video to get the most accurate quote).

Daisy-Summer Chapell, from Big, was very responsive over email and made the process easy & comfortable for my first time selling a car online.

The Driver, Richard from DriiveMe, was brilliant. Very friendly and honest. Collection was completed on-time, within 30 minutes, and funds in my account straight away. The PayIt link they use for payment is a great, secure, system (although, use Edge instead of Chrome, or the link won't work).

June 10, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi James West,

Thank you for your amazing 5-star review!

I will be sure to pass on your lovely comments to Summer-Daisy and Richard.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

Great service

Great service, smooth transaction, lovely lady came to pick my car up, would definately recommend 😊

June 10, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi T c,

Thank you for your amazing 5-star review!

I will pass on your lovely comments to the team.

Kindest Regards,
Big Wants Your Car

Rated 5 out of 5 stars

I had a great experience with Big Wants…

I had a great experience with Big Wants Your Car. The whole process was simple and straightforward from start to finish. Customer support was excellent throughout, keeping me informed and answering any questions quickly.
I was offered a good and fair price for my car, and the collection process was smooth with no issues at all. A special thanks to Ben and Mia for their outstanding help and professionalism. They made everything easy and stress-free.
I would definitely recommend Big Wants Your Car to anyone looking to sell their vehicle quickly and hassle-free.

June 8, 2026
Unprompted review
BigWantsYourCar.Com logo

Reply from BigWantsYourCar.Com

Hi David Shelley,

Thank you for your amazing 5-star review!

I will be sure to pass on your lovely comments to Ben and Mia.

Kindest Regards,
Big Wants Your Car

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look