Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
Sam was very pleasant and informative. He expressed empathy when I told him I was in pain and was very patient and reassuring as I was trying to get out of bed to find information he required. I was s... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BIG Warranties Ltd
Thanks Joy, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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Very pleasant and helpful
Very pleasant and helpful, answered questions.
July 6, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Linda, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Very helpful
Very helpful, let me talk through and raise the claim on the phone vs leave me to do it online. It was a potential safety issue and he recognised it was important I spoke to someone
July 3, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Alison, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent service from Gemma
Excellent service from Gemma, very knowledgeable and explained things well. Highly recommend this company.
July 2, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Marjorie, it's great to know your mention of excellent service from gemma made a difference. We appreciate you saying that.
The BIG Warranties Team
I was very impressed with the way Helen…
I was very impressed with the way Helen explained everything to me and answered all my questions.She was very friendly but also very professional.She is a credit to her Company.
July 1, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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Jane
The lady that I dealt with “Jane” was very helpful and professional
July 1, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Nick, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Big warranties
The lady that spoke to me was so easy to talk to, so helpful and friendly. Rosanna I'm sure her name was.
July 1, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Thanks Linda, it's great to know the quick service made a difference. We appreciate you saying that.
The BIG Warranties Team
Great
Great! it’s definitely 5stars for me, very helpful Friendly …would recommend your service ..Harry helped above and beyond
June 29, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Janet, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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Repair to our cooker,excelent service…
Repair to our cooker,excelent service by Antoney O.engineer.
June 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Linda, it's great to know the engineer's help made a difference. We appreciate you saying that.
The BIG Warranties Team
Policy changes
I spoke to someone called Jane who spoke clearly and very informative about my policy and the changes to it. Made me feel at ease and able to understand what was being said to me.
June 29, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Joanne, it's great to know the phone support made a difference. We appreciate you saying that.
The BIG Warranties Team
Jane was fantastic…assessed all queries…
Jane was fantastic…assessed all queries and requirements expeditiously!
June 29, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Raashid, it's great to know your mention of jane was fantastic assessed all queries made a difference. We appreciate you saying that.
The BIG Warranties Team
Helpful and straight gorward
June 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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Very helpful friendly and knowledgeable…
Very helpful friendly and knowledgeable pleasure to deal with
June 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Terrance, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Clear information and very helpful
June 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
It was so helpful to ring and get…
It was so helpful to ring and get through to a very helpful human at the first time of asking. Customer service is so much better with real staff with whom you can chat normally.
June 26, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Anthony, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
Excellent experience
Excellent experience. Lucas was patient professional kindly and helpful
June 24, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Helen, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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First class customer service
First class customer service from a pleasant lady who dealt with my claim efficiently
June 24, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Graham, it's great to know getting the cover sorted made a difference. We appreciate you saying that.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Cheers for this. Glad we came across as friendly and patient, that's what we're here for.
The BIG Warranties Team
Lucas was clear and very helpful in…
Lucas was clear and very helpful in explaining the procedure for my claim. Unfortunately, I have been paying a monthly subscription for an expensive fridge freezer and in trying to get Big Warranties to pay for a repair but they have said it is not worth repairing and have offered me a ridiculous amount for a £1200 appliance. I shall cancel my cover
June 24, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks Jack, it's great to know the helpful service made a difference. We appreciate you saying that.
The BIG Warranties Team
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