Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
Sam was very pleasant and informative. He expressed empathy when I told him I was in pain and was very patient and reassuring as I was trying to get out of bed to find information he required. I was s... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So helpful and professional!
Jake was professional, courteous, super helpful and took time to really understand my queries and questions and make sure there was a swift and easy way forward. I would recommend Big Warranties based on this interaction alone. Such a lovely company.
May 12, 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Jake's a top bloke, really glad he got you sorted so quickly.
The BIG Warranties Team
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Michael understood my query
Michael understood my query, he resent me the link to finish off my claim, excellent customer services, also didn't have to wait ages holding on
May 11, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Jane, thanks for the review. Michael nailed your query, glad we could get you sorted without the usual hold times.
The BIG Warranties Team
Reply from BIG Warranties Ltd
Hi Ian, thanks for the review. Glad we could keep things calm and sort it quickly.
The BIG Warranties Team
Jake understood my difficulties and…
Jake understood my difficulties and kindly and calmly helped me make a claim
May 7, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Angela, that's nice to read. Jake really came through for you during a tricky time, and we're glad he could help sort your claim out smoothly.
The BIG Warranties Team
Harry was very polite and helpful
Harry was very polite and helpful. Very Good
May 7, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Ant, thanks for the review. Harry's a top lad, glad he could help you out.
The BIG Warranties Team
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I didn't like the fact that I had to…
I didn't like the fact that I had to fill in a form on line
May 6, 2026
Unprompted review
Very helpful sorted my problem
Very helpful sorted my problem
Out immediately
May 5, 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Glad we got out quickly and sorted your problem.
The BIG Warranties Team
Louise was polite and clear dealt with…
Louise was polite and clear dealt with my enquiry professionally.
May 5, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Michael, thanks for the review. Glad Louise dealt with your enquiry so professionally and clearly.
The BIG Warranties Team
Great service really helpful and…
Great service really helpful and informative felt at ease as everything was explained to me
May 5, 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for the review. Glad we could explain everything clearly and get you feeling at ease.
The BIG Warranties Team
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Clear, patient and knowledgeable
April 23, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Brenda, thanks for this. Glad our team could be patient and clear with you.
The BIG Warranties Team
Helpful and booked engineer for repairs…
Helpful and booked engineer for repairs oven and hob
April 30, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Ketaki, thanks for the review. Glad we could get your oven and hob sorted.
The BIG Warranties Team
Louise was very patient and …
Louise was very patient and professional and explained everything to me and lovely attitude I wish all all customer service was like that
April 30, 2026
Unprompted review
Reply from BIG Warranties Ltd
Cheers for this. Louise is brilliant, so glad she explained everything clearly.
The BIG Warranties Team
Jane was very helpful and explained…
Jane was very helpful and explained everything in detail
April 29, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Colin, thanks for the review. Glad Jane could explain everything so clearly for you.
The BIG Warranties Team
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Absolute Con. Mis sold a policy that isn’t worth the paper it’s written on!
Initial contact to make a claim was fine. However the following day to be told my appliance can not be repaired due to a lack of qualified engineers in my area and offered a settlement of £179 to replace my £3800 range cooker is an absolute insult. Feel I have been completely mis sold my policy. Also offered a £40 discount voucher to use at a recommended dealer that doesnt even stock my cooker or anything like it. I will be leaving a very poor review on Trustpilot and warning people no to be conned like I have been!
April 29, 2026
Unprompted review
I had help with a refund as my dryer…
I had help with a refund as my dryer was old one and can't be fixed and if I go to the sister company when the refund is in my bank account I can get £40 added to the refund and they will take my old one and put the new one in its place.
April 29, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your great review!
We’re really glad we could help you through the refund process and find a solution that works for you. It’s good to hear everything was explained clearly, including the next steps and the option with our sister company — hopefully that makes things a bit easier when you’re ready to replace your dryer.
If you need any further help along the way, just let us know.
Kind regards,
Danielle
Great customer service
Great customer service. Spoke to Saxon, he very effectively sorted everything out for me
April 28, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your great review!
We’re really pleased to hear you received great customer service and that Saxon was able to get everything sorted quickly and effectively for you. We’ll be sure to pass your kind feedback on to him.
Thanks again for taking the time to share your experience.
Kind regards,
Danielle
Spoke to Harry explained reason…
Spoke to Harry explained reason cancelled contract as couldn't afford the £89.99 that was taken from account without notice then he explained that wasn't his side and direct debit was under £10 a month and what was covered and didn't have to worry about the ones that took it as that side is cancelled and will only be paying the 10 (just under) from now on. He was very helpful
April 27, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Afternoon,
Thank you for your review!
We’re really pleased to hear Harry was able to clearly explain everything and help put your mind at ease regarding the changes to your plan. It’s great to know he was helpful in getting things sorted for you and making sure you understood what’s now in place going forward.
We’ll be sure to pass your feedback on to him.
Kind regards,
Danielle
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Easy to talk to and understand,very…
Easy to talk to and understand,very patient
April 24, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your lovely 5-star review!
We’re really pleased to hear that you found the service easy to understand and that our team member was patient and approachable throughout. That’s exactly the experience we aim to provide.
We truly appreciate your feedback.
Kind Regards,
Danielle
A very happy Customer
I spoke to a very nice woman called Roseanna who was polite and explained everything thoroughly to me, anything I didn't understand she would explain it again to me, I asked her to call me back in a few days at a certain time so I could think about this White Goods Insurance offer, plus I needed to check on the insurance company I was already with.
So she rang me back right on time but I still wasn't sure, after explaining some other stuff, as well as getting me a nice discount, I decided to go ahead and accept the offer. If it wasn't for her being polite, not rushing me into it, knowledgeable and understanding about my situation, I wouldn't have bothered getting the Insurance so a big thank you to her from me, if she ever needs to get in touch with me with anything she has my email and number.
There was one thing that spoilt it for me and it wasn't even her fault, it was the noise in the room from other people, at times I couldn't hear what she was saying, which needs to be sorted for future calls from other people.
April 24, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your wonderful 5-star review!
We’re absolutely delighted to hear about your positive experience with Roseanna. It’s great to know she took the time to explain everything clearly, followed up when agreed, and supported you in making the right decision without any pressure. Providing a patient, understanding, and informative service is exactly what we strive for, so your feedback means a lot.
We’ll be sure to pass your kind words on to her—she’ll be very pleased to hear them.
We also appreciate you highlighting the background noise during the call. While we’re sorry this impacted your experience, your feedback is incredibly valuable and will be reviewed to help improve our call environment moving forward.
Kind Regards,
Danielle
Harry was superb
Harry was superb, he sorted me out and saved me money. Thanks again Harry
April 21, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for your fantastic 5-star review! We're delighted to hear that Harry was superb and able to get everything sorted while saving you money—that’s great to hear.
We’ll be sure to pass your kind feedback on to him, he’ll really appreciate it.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle
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