Your agent Sam was very pleasant. Yr system of question asking was very long considering you already had the information. Yr website for making a claim did not work - once started it did not allow m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jane dealt with my call, I wished to make updates to my existing policy. All satisfactory to get cover for my built in double oven which as an existing customer was £90.63 pa. New customers would pay... See more
Company replied
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... See more
Company replied
Sam was very pleasant and informative. He expressed empathy when I told him I was in pain and was very patient and reassuring as I was trying to get out of bed to find information he required. I was s... See more
Company replied
Company details
Written by the company
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 08007797444
- bigwarranties.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rosanna
Rosanna was very helpful and knowledgeable and made the experience of taking out additional insurance very very helpful.
April 20, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your fantastic 5-star review.
We’re delighted to hear that Rosanna was so helpful and knowledgeable, and that she made the process of taking out additional insurance such a positive experience for you.
Providing clear guidance and friendly support is something we pride ourselves on, so it is wonderful to know Rosanna delivered this for you. We will be sure to pass your kind comments on to her.
Thank you again for your valued feedback and support.
Kind Regards,
Danielle
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Good Company been with the company a number of…
Have been with the company a number of years.Jane very helpful would recommend
April 9, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your wonderful 5-star review.
We truly appreciate your loyalty and are delighted to hear that you have been with us for a number of years. Long-standing customers like yourself mean a great deal to us.
It is fantastic to know that Jane was very helpful, and we will be sure to pass your kind comments on to her.
Thank you as well for your recommendation and continued support.
Kind Regards,
Danielle
Harry. A very helpful customer service advisor.
I had a message from Big warrenties about me missing today's payment. On which I have forgotten about the date of the payment. I was being helped to sort out my payment by a very helpful customer service advisor named Harry. He had not only saved me 30p on my policy, but added some extra features on it. ( what a guy).
And a great big thank you. 👍👍
April 15, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you so much for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that Harry was able to help you quickly and make sorting your missed payment simple and stress-free. It’s even better to know that he managed to save you money on your policy while adding extra features too – what a result!
Harry will be thrilled to read your kind comments, and we will be sure to pass your feedback on to him.
Thank you again for your lovely review, your continued support, and the big thumbs up.
Kind Regards,
Danielle
A credit to the company
He couldn’t help enough.. an absolute credit to the company.
April 15, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your wonderful 5-star review.
We’re absolutely delighted to hear that you received such excellent service and that our colleague went above and beyond to help you. It’s great to know they were able to assist so thoroughly and make a positive difference to your experience.
We really appreciate your kind words and will be sure to pass your feedback on – it means a lot to the team to hear they are seen as a credit to the company.
Kind Regards,
Danielle
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found the service friendly and professional. Providing a positive and professional experience for our customers is something we take great pride in.
We really appreciate your kind feedback and support.
Kind Regards,
Danielle
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Very patient helpful professional…
Very patient helpful professional customer service
April 15, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found our customer service very patient, helpful, and professional. These are exactly the standards we aim to deliver for every customer, so it is great to receive such positive feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you found our staff very helpful. Providing supportive and efficient customer service is something we take great pride in, so it’s wonderful to receive your feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Jane was very good at her work and very…
Jane was very good at her work and very polite Thank
April 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Dhansukh, thanks for the review. Jane's brilliant at what she does and we're chuffed she could help you out.
The BIG Warranties Team
Smooth and Easy Claims Process
“I had a really good experience with this insurance company during my recent claim. I spoke with Michael, who was a true gentleman. The process was straightforward and easy to follow, which made things much less stressful.”
April 13, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you had a smooth and easy claims experience, and that Michael was able to support you so well throughout the process. It’s great to know he made everything clear and straightforward, helping to reduce any stress during your claim.
We will be sure to pass your kind comments on to Michael, and we really appreciate your feedback and support.
Kind Regards,
Danielle
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Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced excellent service. Providing a high standard of customer care is very important to us, so it is great to receive your positive feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Rosanna was fantastic
Rosanna was fantastic! She was very patient, kind and professional. 10/10 experience!
April 10, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re absolutely delighted to hear that Rosanna was fantastic and provided such a positive experience for you. It’s wonderful to know she was patient, kind, and professional throughout your interaction, and we’re especially pleased you rated your experience 10/10.
We will be sure to pass your kind feedback on to Rosanna, and we really appreciate you taking the time to share it with us.
Kind Regards,
Danielle
So much help and advice given for any…
So much help and advice given for any questions fair rates and help in every way. Thank you .
April 9, 2026
Unprompted review
Reply from BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you received so much helpful advice and support, and that all your questions were answered clearly. It’s also great to know you found our rates fair and the overall service helpful in every way.
We really appreciate your kind feedback and thank you for taking the time to share your experience.
Kind Regards,
Danielle
Rosanna was a really through and…
Rosanna was a really through and professional lady. She was very friendly and took time supporting me to add my new appliance to my contract. Thank you so much Rosanna
April 9, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Sarah, thanks for the review about Rosanna. We're glad she could make adding your new appliance to your contract nice and straightforward.
The BIG Warranties Team
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Reply from BIG Warranties Ltd
Hi Sheila, thanks for the review. Glad our team could have a laugh with you while sorting everything out.
The BIG Warranties Team
Jane was very polite and courteous she…
Jane was very polite and courteous she was also very helpful in EXPLAINING EVERYTHING. ALSO I would like to thank Rosanna for her help in leaving a trustpilot review
April 8, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi John, thanks for getting in touch. Shout out to Jane for explaining everything so clearly, and cheers to Rosanna for helping you leave this review.
The BIG Warranties Team
Jane was very personable and it was a…
Jane was very personable and it was a pleasure to speak to her. She was also efficient and knowledgable.
April 8, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for the review. Glad our team member made such a positive impression and could help you out efficiently.
The BIG Warranties Team
Jane was very clear in what she was…
Jane was very clear in what she was talking about and clear with all the informarion she was giving.
Excellent!!
April 8, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi there, thanks for the review. Glad Jane made everything crystal clear for you.
The BIG Warranties Team
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Very kind professional and courty
April 8, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Andrea, thanks for the review. Really pleased our team could deliver that professional and courteous service for you.
The BIG Warranties Team
I spoke to a lovely lady today called…
I spoke to a lovely lady today called Roseanne, she talked me through everything I needed to know & answered all my questions.
If the service is as good as the first point of contact then I’ve definitely made the right choice to cover my appliance.
Thank you.
April 8, 2026
Unprompted review
Reply from BIG Warranties Ltd
Thanks for the lovely review. We're really pleased our team made such a good impression and we're confident you'll have the same great experience whenever you need us.
The BIG Warranties Team
Was great talking to Louis’s she was…
Was great talking to Louis’s she was very helpful and sorted out everything that I needed
April 7, 2026
Unprompted review
Reply from BIG Warranties Ltd
Hi Alan, thanks for the review. Glad Louise could sort everything out for you quickly.
The BIG Warranties Team
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