BIKE24 Reviews 

Good price, great fast service

Very good selection of spareparts and great discounts. I found some very specific spares for my BMC that I cound find anywere else.

I placed an order and delivery was late. It turns out the shipping company said the pickup point had refused the parcel which the point said happens often but is completely false - the item had never been delivered there. I write to BIKE24 and they said the package was on the way. The package was indeed sent but to a totally different delivery point that is completely out of reach. I had no more response from BIKE24 and I was never able to reach the carrier. What a waste of time....

Hello,

My contact with the BIKE24 customer service team was very good and positive. The reply I received was clear, helpful and professional.

However, I think the service could be improved even further if the response time was shorter. In my case, I had to wait several days for an answer. It would be much better if customer inquiries could be answered within 24 hours or, ideally, on the same day.

Overall, I am satisfied with the quality of the response, but the waiting time could be improved.

As a funny coincidence: the person helping me at a Polish bike shop was named Karol, and the person who replied to me from BIKE24 was Carolin. Also, BIKE24 is located in Dresden, while I live in Drezdenko in Poland. So apparently this handlebar inquiry had some international synchronicity built in. 🙂

Kind regards,
Robert Marciniak

Very efficient www ordering. Top

Simply, i can find almost everything for any bikes :)

Prices unrivaled, best place for cyclists to shop.

Please review your packaging process.
I purchased a Shimano spacer ring measuring 4 cm by 2 mm thick.
The item was placed in a box that could have easily held a thousand items of that size.
Beyond the obvious packaging waste, I had to pick up the package at a pickup location (and waste some more resources) because it wouldn’t fit in my mailbox.
Why not just placing it into an envelope?

They have pretty good discounts and options, I have full trust in buying it from Bike24, and of course there is a big BUT too, When you place an order you have to wait 3-4 days to be sent to you which is super annoying when you need something fast. Also, a guy who is answering the call from support center is sarcastic and rude, kind of a smartass more. I don't know what is that all about but they need to change him and have someone who is more polite than a typical German attitude.

The website have a very nice meny for filtering the products you are looking for. Bike24 have a big range of products, that is very good.

I ordered a simple tire for my bike I couldnt use anymore because I had a flat, the shipment would take "between 5-10 workdays". Its been more than three weeks now that I couldnt use my bike because of how insanely slow they are (and still no delivery date in sight, its still "in transit"...) Thanks but I want my money back and Ill order it from literally any other site that will deliver it in one or two workdays

I placed an order to purchase a saddle on May 22nd. My receipt indicated that delivery time to the US would be 3 to 8 working days. Furthermore, the Bike24 web site clearly states that customers won't be charged until the day an item ships.

None of that is true. My credit card was charged immediately, yet it is now 11 days later and my item has still not shipped. I submitted an inquiry to customer support 6 days ago requesting an update on my order. That inquiry received no response. At this point I feel I have no option but to file a fraud complaint and request a refund via my credit card company.

- EDIT- A RESPONSE FOLLOWING THEIR REPLY-

The Bike24 customer service response on June 3rd to my above review was that my order had been packed and handed over to the courier for delivery.

That was simply not true, as 9 days later I received another message from Bike24 informing me that my order was being prepared for shipment. At that point it had been 21 days since I placed my original order.

I waited two more days for a shipping confirmation, and when none arrived I contacted customer support yet again. I was then informed that there had been a "logistical error" with my order and that I would not be receiving my saddle. At that point it had been 26 days after placing my original order.

Customer support kindly suggested that if I still wanted the saddle then I would need place a new order through the web site. When I attempted to do so I was informed that the saddle I had previously ordered was now "out of stock". Just lovely.

At no point in time was Bike24 proactive in informing me about the "logistical error" with my order. I only discovered the problem by repeated inquiries to customer support after weeks of delay.

Bike24 also refused to address the issue of charging my credit card for the order immediately when the policy on their web site clearly states that customers will not be charged until the order is shipped.

This was my first time ordering from Bike24, and there won't be a second!

Their website states - Promise to ship – guaranteed day of shipment
Order on business days before 3 p.m. and we'll ship the same day. We promise!

I've now been waiting three business days and my order is still showing as 'Your Order is being Preparing for Shipping'

So, promise broken.

I've tried using their website's contact form, and it just errors out. I've reached out to them via social media and they are ignoring my messages. I've even emailed their marketing team, no response. This is particularly shocking as I am actually a cycling journalist!

It's bad enough to break promise, worse to force customers to use a contact form and terrible that that form doesn't actually work! Is this a scam in progress?

- EDIT- A RESPONSE FOLLOWING THEIR REPLY-

Regardless of this response. The website still clearly states this one day 'promise' - promise is a strong word Bike24.

The contact form is still erroring out.

I've still received 0 response through any of Bike24's official channels, including the marketing department. Are they getting a particularly high volume of marketing queries? Seems unlikely.

I have also not received the 'reply' that they claim to have 'forwarded'

Message received loud and clear, avoid Bike24!

Great service. Had an issue and return policy was super helpful and even on the weekend.

Fast deliver to Denmark (GLS) ordered only “in stock” stuff. Used Bike24 two times, 4 items in one shipment, 2 in the other. All items have been right, size and color.
Often time costumer service, cs, is where E-shops differentiate, have not needed/tested Bike24 cs.

Amazing bike at a great price. Thoughtful after care when I had a small problem.
It’s the second bike I buy from Bike24

good as always, could you may add apple pay?

I have made several transactions. It happened once that a tire was defect, I received the money back because the same model was not anymore available.

Huge variety of products, good prices. Great service on all aspects, goods replacement .

Only issue was that my goods ordered were returned back by the DHL service due to category of products that could not be transferred by air. This should have been mentioned on site prior to ordering them.

Even after return BIKE24 returned the whole amount. I will certainly order again as service is quick and easy.

I want to wrote , that I never had better experience and easier return than bike 24. All was expesly and well done orginized. This is best company on the world. My congrats for the organization.