If you are looking for bicycle parts and accessories at amazing prices, Bikeinn is the place to go. My latest order was shipped on May 19th and hit my doorstep on May 21st—all items in perfect shape... See more
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Ordering was just like any other retail site with the knowledge that the items were being shipped from the continent (Andorra?) to the UK. Shipping was a little longer than expected but (especially gi... See more
Company replied
I wouldn't recommend because the delivery is so bad. Estimated delivery time do not reflect the reality. Time can be off by weeks. Customer support, if needed, is non-existent. They respond with sto... See more
Company replied
This is not the first time I have shopped with Bikeinn. Never dissappointed and utterly confident, as this time, the bike part will arrive promptly in good condition. Very competitively priced.... See more
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Company details
Written by the company
Bikeinn is an online retailer that specialises in cycling equipment, providing cycling enthusiasts around the world with everything that they need to enjoy the sport. The Bikeinn team is highly knowledgeable and is dedicated to helping every customer to get the most enjoyment from their cycling, no matter their age, skill or experience. Bikeinn’s range is large and comprehensive, featuring many leading international brands such as Castellli, Sportful and Spiuk. The online shop stocks bikes, clothes and accessories, which are suitable for everyone - from beginners to full-time enthusiasts. All of Bikeinn’s top quality products are sold at the best possible price, with further discounts available via exclusive sales and offers. The Bikeinn team offers top quality customer service and online support. Bikeinn is one of 18 spezialized stores in sports within the Tradeinn group, with over 2.600.000 references in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.bikeinn.com
Contact info
Carrer Pirineus 9 , 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- bikeinn.com
4.0
Great
37K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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US Customers - Don't Use This Site!!!!
For $145 in merchandise I paid $35 in shipping (which I knew about) and a whopping $91 in duties/tariffs/customer/taxes/fees (which I didn't know about). Turned a good deal into a very bad deal.
They claim it was my responsibility to read the fine print. That's garbage.
Buy your stuff elsewhere if you are located in the US!!!!!!
May 25, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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The speedbox3.1 (B.Tuning) does not…
The speedbox3.1 (B.Tuning) does not work on my
BMC roadmachine 01 AMP.
I can set the support speed on the ( coloured) display,
However the support stops at 25 km/ h
Het is een 3.1(geen B tuning) sorry
Ik heb de V04 display vervangen door een V01 HPR display, en de speed box 3.1 doet het nu prima!
Groeten Sjaak
May 26, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Dont trust the websites delivery estimat
Do not trust the delivery times posted on their website. They are an absolute joke! I bought the parts for a gift with a 5 day buffer. (Which wasn’t enough).
All the items I bought where in stock but both my orders are still in transit while being 2-3 days over due for delivery.
It is 2026. You should hire some decent DS staff to fix the algorithm used for delivery time estimates.
May 27, 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
BikeInn - Just Don't
I ordered a Mavic wheelset and other items from these guys on 19/04/2026.
I received the rear wheel of the wheelset in a box that looked like it had been through a war 4 weeks later on the 20/05/2026. No extra padding or packaging had been used and the ends of the hub were poking through the cardboard. Luckily it wasn't damaged.
A week after this, I received the other items from my order. Again, the packaging was shoddy. with items such as sunglasses thrown into an unpadded post bag with other items and no protective packaging around them. Thankfully they weren't damaged.
After 5 weeks I've still not received the front wheel from my wheelset and attempts to contact customer service have been frustrating at best.
I've been told on numerous occasions to be patient (after 5 weeks of waiting).
I've been told that according to their records all items have been delivered.
I've been told that I need to initiate a product return for receiving the incorrect product - even though the rear wheel is correct.
If you like being told to be patient with no real action taken, and not receiving the items you purchased, then this is the bike shop for you.
Otherwise if you value your money, time, and mental state, I'd suggest steering clear. It's not worth the hassle. Just don't.
Update: 01/06/26 - So they respond to this review with "we are terribly sorry and please send us your order number". But don't provide any other means of sending them my order number other than by going through the same support channels that have already given me the run around. How many customers would have bought a mavic wheelset on the day in question? And of those customers, how many would have reported not having a front wheel delivered. ?
This is a "Save Public Face" response at best....
Once again...Just don't...
April 19, 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
Worked like it was supposed to!
Ordering was just like any other retail site with the knowledge that the items were being shipped from the continent (Andorra?) to the UK. Shipping was a little longer than expected but (especially given the saving) no real problem. For context, I got about 30% off a brand new Hammerhead Karoo bike computer.
May 19, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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I did not realise the order would be…
I did not realise the order would be coming from Spain. despite this the order was as described & arrived on time. Great product.
May 22, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Terribly slow in all aspects
Terribly slow in both shipping the product (3 weeks from order to shipment and another week to finally receive after 4 weeks. Other suppliers ship and deliver within 7-10 days. ) and communication - I had to ASK for details
May 20, 2026
Unprompted review
Reply from Bikeinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
My order was cancelled whiteout any…
My order was cancelled whiteout any reason. Product is still available on the website.
Order: 69292542
May 25, 2026
Unprompted review
Reply from Bikeinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
cheapest prices for genuine parts in…
cheapest prices for genuine parts in the internet
May 25, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Too notch product excellent value…
Too notch product excellent value prompt delivery
May 25, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Swift delivery of my new watch
I ordered my Polar Ignite 3 watch on Bikeinn.com. The delivery took a couple of days more than expected, but they kept me well informed. I read some negative reviews about Bikeinn, but I am very pleased with my order and will use Bikeinn again in the future.
May 21, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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I ordered a bike computer on…
I ordered a bike computer on 2026.05.14, which I received in Hungary on 2026.05.21. Thank you for your fast and smooth work.
May 21, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Top-tier experience! Incredible prices and fast shipping
If you are looking for bicycle parts and accessories at amazing prices, Bikeinn is the place to go. My latest order was shipped on May 19th and hit my doorstep on May 21st—all items in perfect shape and exactly what I paid for.
The package was delivered by InPost, which just proves once again why they are the absolute best courier company in Europe. Smooth, fast, and reliable transaction. 100% recommended!
May 21, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Item sent doesnt work
May 22, 2026
Unprompted review
Reply from Bikeinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
Excellent in every way
Excellent in every way. Great product. Super price & very speedy delivery
May 14, 2026
Unprompted review
Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Reply from Bikeinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
everything as expected
May 18, 2026
Unprompted review
Reply from Bikeinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great service and watch was prefect…
Great service and watch was prefect thanks post was a little slow
May 21, 2026
Unprompted review
Reply from Bikeinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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