Fine except for the shipping. A lot of hassle with UPS and their frequently asking for adress despite the adress was put in 4 times. Should arrive to the door, did not, had to wait another day to fetc... See more
Company replied
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See what reviewers are saying
Yes each and everything were perfect and collect size according to my need and as they described. Really happy with the purchase from bildelar
Company replied
Useful product and was easy to select based on the car model. The delivery charge was too much and on top of that it was delivered to a collection point.
Company replied
Good car parts, nice delivery time 🙂👍
Company replied
4.5
Excellent
6K reviews
Asks customers to review
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Excellent customer service!!!
November 21, 2019
Unprompted review
Thank you very much for good service…
Thank you very much for good service and delivery, item as described
October 11, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They are a scam!
They are a scam! I payed for a product, which was not available in their stock. They don't bother to respond to my mail. I'll never visit this site ever again!
Excerpt from the only mail I got from them:
"Michelle Moore (Support)
May 13, 17:56 EEST
Dear NN,
Thank you for choosing our company.
Unfortunately the spare part that you have ordered HELLA 5DR 004 241-041 is not available in our stock."
Update:
Since bildelaronline24 never cared to answer, I had to buy the part elsewhere. Now they shipped the part they said they never had. Still no answer to any of my mail. I don't want the part, wasted 45 Euro and a week for nothing.
Hope you choke on it.
This company communicates only here on Trustpilot, never on regular e-mail.
All this badwill could have been avoided with one simple answer to my mail. What is wrong with you?
May 20, 2019
Unprompted review
Reply from Bildelaronline24
Hello GS,
Thank you for reporting this!
We are sorry that the product you have ordered was not available at the time.
We have however ordered it from our suppliers and your order has been shipped as soon as possible.
We apologize for the delay and regret the inconveniences this may have caused.
Best regards,
Bildelaronline24.se
Worst customer support ever. They finally admit having done wrong but still want you to pay more money to get the problem resolved.
I ordered a few parts to repair my vehicle. However it turned out that "Bildelaronline24" accidently sent one part which was not what I had ordered. I ordered "base headligth right nr. 0646462", and they sent "base headlight left nr. 0646461" which I have obviously no use for. I initially sent an email with several pictures of everything I ordered and and a clear description of the problem.
Their "customer support", sent few annoying and pointless emails where they keep asking questions about my vehicle and wheter there are any marks on the part or if I have fitted the part. Question obviously pointless to ask if they bothered to read my first email.
Their so called "offer" (attached below) after all emails sent is that I get NO refund for the faulty part sent, however I get to keep it. This is obviously pointless as I don't need the part. They will however pay for shipping if I order the same part again which I woild have to pay for This will then cost me roughly 200 SEK more that it should have initially pay.
If you order from this company, please note that if anything goes wrong, they will try everything they can to avoid havinging to correct it, even if i means a redicilous cost for them. Their policy (and I base this also on previous experince) is to never be helpful to the customer unless it is absolutely necessary, and try to make you to accept whatever the problem is by being extreemly unhelpful and simply wearing you out.
Please see the laset attached email from their customer support....
/////////////////
Dear Thomas Lundberg,
We sincerely apologize for the inconvenience created.
Please be informed that we have checked and the part 0646462 VAN WEZEL is compatible with your car according the VIN code and OEM code.
Apparently, you received 0646461 VAN WEZEL. We suggest you to keep it and order the part "Link" or "Link", with free shipping.
Would you agree with our offer?
If you will have any other requests, please feel free to contact us.
Thank you!
March 3, 2019
Unprompted review
Reply from Bildelaronline24
Hej Thomas,
Tack för ditt engagemang och konstruktiva kritik, det är viktigt för oss att få denna feedback från våra kunder så att vi kan göra vår service bättre.
Precis som alla andra företag så lever vi också på våra nöjda kunder.
Och självklart gör vi allt för att våra kunder skall bli nöjda med oss och våra produkter.
Vi beklagar verkligen att du har fått denna bild av oss och ber om ursäkt för vår personals agerande.
Vi har som lovat sparat 192.18 SEK som tillgodo på ditt konto i din kundprofil.
Vi hoppas att denna lösning är acceptabel för dig och att du accepterar vår ursäkt att detta ärende blivit så långt utdraget .
Med vänlig hälsning,
Bildelaronline24.se
Känner mig blåst
Searched by my cars reg.nr. and got suggestions on the product I needed.
You see the confirmation on top of the website and you expect it to be worth something.
After waiting one week for the product, it didn't fit. This company now expects me to pay 250 SEK to send back a product that cost 265 SEK when the obvious mistake was on their side.
Horrible experience with this company. Would definitely not recommend to anyone...
Have posted same customer review on their website, but they wont publish.
January 25, 2019
Unprompted review
Reply from Bildelaronline24
Hello Siavash,
Thank you for your review!
We are sorry that the items you received did not fit.
The search by the plate number on our site is only meant to narrow down the results, it does not offer you a 100% correct result.
This is why we offer our customers free technical support.
We have however tried to contact you a few times and offer you a solution. Unfortunately you did not answer.
We therefore ask you to get back to us as soon as possible. We will do our best to solve this issue.
Best regards,
Bildelaronline24.se
What you choose and purchase is…
What you choose and purchase is delivered on time with great service!
January 11, 2019
Unprompted review
Excellent !!!
January 7, 2019
Unprompted review
Some dilevery can take up to 4 weeks to…
Some dilevery can take up to 4 weeks to get.
One pakage i had to drive from Norway to Sweden to pick up the pakage. Did complain but they never got back to me.
January 6, 2019
Unprompted review
Reply from Bildelaronline24
Hi John,
Thank you for your review!
We are sorry that you did not receive your package as promptly as you expected.
We have also checked your orders and saw that you have never placed an order with the delivery address in Norway.
In accordance with shipping agreement the packages will be delivered to the address the customer has registered with.
Unfortunately the delivery address cannot be changed once the order has been shipped.
We apologize for the inconveniences and will do everything possible to serve you better and faster next time!
Best regards,
Bildelaronline24.se
Will spam you every week
Will spam you every week, but decent selection and prices.
December 17, 2018
Unprompted review
Reply from Bildelaronline24
Hello Peder,
Thank you for your review!
We apologize for the inconvenience our newsletter may have caused you.
In order to unsubscribe from our newsletter you can look at the bottom of any of the emails we've sent you and see the unsubscribe link.
Simply click on this link. Your email will then be erased from our list.
Best regards,
Bildelaronline24.se
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