I couldn't believe my luck when I stumbled upon Bill Baber whilst wandering around Edinburgh some years back. But I'm far away from there generally, and rely on online shopping with them. Always best... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super friendly and helpful family business. Jack and Lucy arranged a Zoom call to help us get to know each other and our business requirements as we're based overseas. What a difference being able... See more
Company replied
Lovely yarn- beautiful colours. My 2nd BB tunic - first was a med and seemed a tad small so this time I went large- this was significantly bigger- I washed it in the end to shrink as I chose not to re... See more
Company replied
Jack and his family at Bill Baber are dedicated, talented professionals! I love my Fintry jumper, so much so that I have two, one blue and one a gorgeous green. A ‘Sloppy Joe’ in style, it’s like w... See more
Company replied
Company details
Written by the company
Designer knitwear sweaters, made in Edinburgh, for both men and women in a range of colours, styles and patterns. We're a family business who have been making knitwear together for over 40 years.
Contact info
66 Grassmarket, EH1 2JR, Edinburgh, United Kingdom
- 0131 225 3249
- info@billbaber.com
- billbaber.com
4.8
Excellent
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bill Baber Knitwear
Thank you so much for your glowing review, we are so pleased!
Advertisement
I bought the shawl/cape for my…
I bought the shawl/cape for my daughter-in-law as a Christmas gift. It arrived quickly, and it is beautiful, she loves it.
January 13, 2022
Reply from Bill Baber Knitwear
Thank you so much for your review, we hope your daughter loves her shawl for many years to come!
Fantastic Experience and Beautiful, High Quality Sweater!!
Great experience from beginning to end! Fast shipping! I could not believe from the time I ordered until the time the sweater arrived, was only 5 days! Coming from Scotland to New York, that is amazing and better than domestic shipments. My wife loved her sweater! Beautiful!
January 12, 2022
Reply from Bill Baber Knitwear
Thank you so much for your lovely review, We are delighted that we exceeded your expectations!
Great Service!
January 7, 2022
Reply from Bill Baber Knitwear
Thank you so much for your review! We are so pleased that you were happy with our service.
Always a Wonderful Experience
It is always a pleasure to deal with Bill Baber Knitwear. The service is excellent and responsive, with special delivery instructions being adhered to. All in all, a wonderful service.
January 2, 2022
Reply from Bill Baber Knitwear
Thank you for such a wonderful review, we really appreciate you taking the time to leave this for us!
Advertisement
I found the ordering of a jumper for my…
I found the ordering of a jumper for my wife at Christmas a very easy and professional process. Communication as to accessing the wool and the jumper's production was helpful and the product on delivery found to be exactly as I had ordered and hoped for. It is excellent. A week on from Christmas and the jumper has had a week's wear! It looks very smart and (I am told) is very warm.
January 2, 2022
Reply from Bill Baber Knitwear
Thank you so much for your review - we are so happy that your wife likes her jumper and has had so much wear out of it already!
Absolutely loveeee shopping from here
Absolutely loveeee shopping from here, as well as online shopping! Speedy delivery (Georgia, USA) great quality wool, and amazing work! Thank you!
December 31, 2021
Reply from Bill Baber Knitwear
We are so pleased that you enjoy our pieces and that our service has impressed you. Thank you so much for leaving such a lovely review!
Worth the wait
I had to wait several weeks, because the shipping in Germany was very slow, so that I feared the parcel had been lost. Bill Babor contacted me during this time several times, so I knew, they still felt responsible, which I appreciated.
But today the pullover arrived, very beautiful colour, pattern and quality. Excellent knitware. I always take one size up.
December 6, 2021
Unprompted review
Reply from Bill Baber Knitwear
Thank you for your review, we are so pleased that your sweater has arrived safely and are glad that you appreciated us checking in with you. We hope you enjoy all your pieces for years to come!
Amazing service
Amazing service, beautiful item, well packaged, prompt delivery - would def recommend
December 3, 2021
Reply from Bill Baber Knitwear
Thank you so much Susan, what a wonderful review! We are so pleased you like your knitwear and are happy with our service.
Advertisement
Excellent product and service.
December 1, 2021
Reply from Bill Baber Knitwear
Thank you so much Sandra - we hope you really enjoy your knitwear!
Ordered online and parcel arrived…
Ordered online and parcel arrived within 8 days. Gorgeous colour and my sister will love it for her big 60 birthday.
December 1, 2021
Reply from Bill Baber Knitwear
Thank you so much for your lovely review Kerry and happy big birthday to your sister!
I love Bill Baber knitwear
I love Bill Baber knitwear, hadn't tried ordering on-line before but it was a great experience. I ordered two cardies, they came quickly, they're as beautiful as expected.
November 27, 2021
Reply from Bill Baber Knitwear
Thanks so much Lynn, what a lovely review and we are so glad you are enjoying your knitwear pieces!
Advertisement
Beautiful, timeless items
I have purchased a number of items from you and have been delighted by their beauty and comfort. Highly recommend Bill Baber for style, fabric and quality. And thrilled to wear a wee bit of Edinburgh’s magic.
November 25, 2021
Reply from Bill Baber Knitwear
Thank you so much Kitty, what a glowing review! And "a wee bit of Edinburgh's magic", what a lovely phrase!
Beautiful hand made sweaters from Edinburgh
Beautiful hand made sweaters and jackets. I visited this store in the heart of Edinburgh Scotland in October 2022 and purchased a few pieces. When I returned to the US I received many compliments. This online order was for Christmas presents as the quality, beauty and workmanship are stunning! Happy to review this amazing shop.
November 23, 2021
Reply from Bill Baber Knitwear
Thank you so much for your lovely review Leeann. We are so pleased that you love your pieces and hope you enjoy them for many years to come!
Beautiful pure wool jumper
Beautiful pure wool jumper from a Scottish company with excellent service. Can’t fault it!
November 23, 2021
Reply from Bill Baber Knitwear
Thank you so much for this glowing review - we are so pleased that you like your jumper and hope it keeps you warm for many years to come!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.