Josh D comes to our office to service the taps and attend to any faults that arise. He is always friendly, helpful, and communicates clearly what work has been carried out and what may be needed next.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great help over the phone, great help on site. An engineer, Josh D, who came today sorted the issue quickly. Instructions were given if we experience the same issue in the future. Thank you!
Company replied
I’m very pleased with the recent water filter installation. The entire process was smooth, efficient, and professionally handled from start to finish. Karolis did an excellent job, he was punctual,... See more
Company replied
My experience with Billi was made a lot easier due to the extremely helpful Rey in the Client Care Team. Rey was in touch constantly and was very informative throughout. Every company needs a Rey in t... See more
Company replied
4.9
Excellent
353 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bradley came out to the job in the same…
Bradley came out to the job in the same day the tap was reported broken as he was in the area. Good service no just waiting for a part to repair.
October 10, 2023
Unprompted review
Reply from Billi Uk
Dear Faye,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Bradley was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
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Always ask for Rey if you are frustrated with the services...
This review is for Ray only and not for the company itself. Whilst Billy UK has let us down on numerous occasions, Rey has always gone the extra mile to resolve the issues we have had over the years. Always calm, understanding and happy to help. Nevertheless, a pleasure speaking with him. Thank you Rey and hope to speak soon!
October 6, 2023
Unprompted review
Reply from Billi Uk
Dear Andreea,
We’re delighted to hear that Rey has consistently provided you with excellent service, even during challenging times. His dedication to going the extra mile, remaining calm, and being understanding is a testament to the high standards we strive to uphold at Billi.
We’re sorry to hear about the issues you’ve experienced, and we appreciate your patience as we work to improve our services. I have passed your compliments to Rey.
Thank you for choosing Billi, and we look forward to serving you again.
Best Regards
Aidan Fong
Marketing Team
Thanks to Andy Whyley from BILLI
Thanks to Andy Whyley from BILLI
Got us back up and running!!
October 5, 2023
Unprompted review
Reply from Billi Uk
Dear Simone,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Andy was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
He loves what he does and it shows
Danny came to do the maintenance of our taps and I can't praise enough his work. He also help us advising on other issues we had with the plumbing. Big thanks to Danny. It's great to find people who enjoy what they do and line helping beyond the mile.
October 2, 2023
Unprompted review
Reply from Billi Uk
Dear Eliana,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Danny was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Great service Danny were quick-found the problem and…
Danny were quick-found the problem and fixed it
Very helpful and professional
Thank you
October 2, 2023
Unprompted review
Reply from Billi Uk
Dear Matthew,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Danny was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
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Our Billy is back on track…
Our Billy has been playing up for months, and we have been shunted from pillar to post Karolis attended on Friday and like magic he fixed all our outstanding issues we now have both hot and cold and the system is not “boiling over”, thank you Karolis!
September 29, 2023
Unprompted review
Reply from Billi Uk
Dear Chris,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Karolis is a good engineer
Karolis is a good engineer, knows his stuff and is very helpful! We had some issues with a previous service which was all sorted by Karolis.
September 28, 2023
Unprompted review
Reply from Billi Uk
Dear Gary,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Karolis was very efficient and fixed…
Karolis was very efficient and fixed both our taps quickly. Very helpful and friendly. Thank you
September 28, 2023
Unprompted review
Reply from Billi Uk
Dear Nicole,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Sarjul did an amazing job
September 28, 2023
Unprompted review
Reply from Billi Uk
Dear Jarrah,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Sarjul was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
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Billy tap install and repairs
Danny attended site for installation and repair works. He showed excellent competence and worked in a professional and efficient manner.
September 28, 2023
Unprompted review
Reply from Billi Uk
Dear Dips,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Danny was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Lesley was great
Lesley arrived at L2s on time, was courteous and explained what was wrong and how long it would take to fix. Then repaired our tap in the time she’d advised.
Thank you so much.
September 22, 2023
Unprompted review
Reply from Billi Uk
Hi,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Lesley was able to assist you efficiently and professionally.
I have passed on your compliments to her.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Sarjul found and fixed the issue…
Sarjul found and fixed the issue quickly. Very happy with the service he provided.
September 27, 2023
Unprompted review
Reply from Billi Uk
Dear Lou,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Sarjul was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Billi Training
On September the 20th & 21st I received Billi manufacturers training delivered by Danny Robbins, the training was very thorough and delivered well. I now feel able to support the engineers within the business I work for when it comes to repair and maintenance. Thank you for your on going support and I look forward to seeing the team over at Billi soon.
September 21, 2023
Unprompted review
Reply from Billi Uk
Dear Connor,
Thank you for your positive feedback. We’re delighted to hear that you found our training program, delivered by Danny Robbins, to be thorough and well-executed.
It’s lovely that the training has equipped you with the necessary skills to support your team in repair and maintenance tasks.
We appreciate your recognition of our ongoing support and look forward to your continued engagement with the Billi team.
Best Regards,
Aidan Fong
Marketing Team
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Reply from Billi Uk
Dear Jade,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service.
If you need any further assistance, please reach out to us at marketing@billi-uk.com or call 020 7456 6789.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Karolis was super helpful!
Karolis came to our office today to service our taps across three floors. We had some problems but he fixed them in no time and even made the pressure better from removing limescale. He adjusted the temperatures correctly which was great too.
Very polite and friendly, thank you Karolis!
Molly - Headspace Southampton
September 26, 2023
Unprompted review
Reply from Billi Uk
Dear Molly,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Great service from Danny
Great service from Danny. He was very helpful and professional.
September 26, 2023
Unprompted review
Reply from Billi Uk
Dear Esther,
Thank you for taking the time to leave us a positive review. We are thrilled to hear you had a positive experience with our service and that Danny was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Appalling service from Billi taps
Appalling service from Billi taps, our tap broke and it took a week for someone to even look at it, after this they said it needed a new part which was then 'not in stock' then it came back in stock and they said they need proof of payment before they will send the part out, it's now been 2 weeks since we made payment and we haven't received the new part, not had a single response to any emails either regarding getting a tracking number!
September 19, 2023
Unprompted review
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Karlos was quick and efficient
Karlos was quick and efficient, cleared up our V-tap and stopped a reccurring gurgling sound we had lickity split. Thanks very much!
September 26, 2023
Unprompted review
Reply from Billi Uk
Dear Mitchell,
Thank you for taking the time to leave us a positive review. We are thrilled to hear you had a positive experience with our service and that Karolis was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
New Installation / Remedial visit
Initial install went well however main tap and drain were different shades of Bronze.
Spoke with Harry who personally collected the correct unit to be re installed.
Kieran attended the next day to install the replacement tap and under counter unit as they were unsure if the originally supplied unit was a reconditioned unit.
Great service on the day
September 26, 2023
Unprompted review
Reply from Billi Uk
Dear Mat,
Thank you for your feedback. We’re glad to hear that the initial installation went well and that Harry and Kieran addressed the issue with the tap and drain promptly and professionally.
We apologize for any inconvenience caused by the discrepancy in the shades of Bronze and the uncertainty about the condition of the supplied initially unit.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
Great service
Had an issue with the level sensor and Sarjul was sent to fix it. He was polite, gave me an idea about the time it'll take to fix it, and done a great job. All, while he trained a person. Well done!
September 25, 2023
Unprompted review
Reply from Billi Uk
Dear Attila,
Thank you for taking the time to leave us a positive review. We are thrilled to hear you had a positive experience with our service and that Sarjul was able to assist you efficiently and professionally.
I have passed on your compliments to him.
We appreciate your support and look forward to continuing to serve you.
In the meantime, please continue to enjoy your Billi Tap!
Best Regards,
Aidan Fong
Marketing Team
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