Bill's Exhausts Reviews 

291
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff, highlighting exceptional customer support and prompt answers to all questions. Many people also appreciate the fast delivery services, noting that items arrive safely, well-packaged, and exactly as described. Buyers consistently emphasize that tracking information is provided promptly, making the whole purchasing process smooth and reliable. However, some people mentioned experiencing frustrating delivery delays, long backorder periods, and slow shipping times for certain items. A few consumers also noted recurring issues with missing hardware, incorrect parts, or receiving unhelpful responses when trying to resolve problems.

What people talk about most

Product

People report positive experiences with product quality, noting that items arrive well-packaged, undamaged,... See more

Delivery service

Customers report positive experiences with delivery_service, frequently highlighting super fast shipping and... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a stark division in satisfaction... See more

Service

Users describe positive interactions with service, highlighting always fast and friendly support. Consumers... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bill provided frequent and informative emails regarding the status of my order. The Arrow mufflers for my Ducati were made to order and shipped from Italy to Miami, at which time Bill processed thrm t... See more

Rated 5 out of 5 stars

Everything went smoothly! Bill's is pretty accurate on estimated shipping times. Even their customer service is great with responding quickly! I would highly recommend them for others. I will also con... See more

Rated 5 out of 5 stars

The best experience I've had so far. Most online companies give you a box with dents and holes and have high prices, but not Bill's. They have to be the best online store to buy exhausts from for a gr... See more

Rated 5 out of 5 stars

Excellent Customer Service and Personal touch. I had some questions and Samantha answered them all and then once invoice was paid the shipment arrived quicker than the large stores I have used. Very... See more


Company details

  1. #7 of 10 best companies in Motorcycle Parts Store
  2. #8 of 10 best companies in Motorcycle Equipment and Accessories Store
  3. #4 of 5 best companies in Motorcycle Shop

Written by the company

Based in United States, Bill's Exhausts Since 2009 Offers Motorcycle Performance Parts Like Exhausts, Air Filters, Engine Parts, Sprockets ,Wheels And Many More.


Contact info

4.1

Great

TrustScore 4 out of 5

291 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(291)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Best customer service ever

Best customer service ever, I talked over the phone with Bill. He sent me pictures of the exhaust that I wanted to buy, I like the old school ordering over the phone and actually talking to a real person. Prices are also much better compared to other websites. If I ever need anything for my bike again I know who to call!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Bill makes it happen

Bill makes it happen! My order was being delayed and bill made sure I got my part overnight in time for my show. Great customer service!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Bill is the man

Awesome overall experience. I spoke to Bill personally on the phone. I bought a full Arrow exhaust for my 2024 Triumph 765 Street Triple. Everything went exactly as he said it would. Great price, great customer service.

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Awesome service and knowledge

Awesome service and knowledge, got an exhaust and a tune for my bike, very few could find what I needed, Bill’s Exhaust knocked it out of the park. Thanks

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I wouldn't hesitate buying from Bill…

I wouldn't hesitate buying from Bill again, service was superb, shipping was very fast and they kept me informed every day as to tracking. He said he would price match and he did, no questions asked. 5 stars all the way. Thank you Bill for the great experience. Gordon and Pattie B.

April 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Bills Exhaust is excellent!

Bills Exhaust is excellent!! I ordered an Arrow system for my 2024 GSXR 1000R. I thought it would take a long time since it’s in Italy. But I was surprised and they keep you updated the whole time. I’m very pleased! Will order from them again.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Bill

Amazing customer service from Bill! I initially purchased an exhaust for my new ZX-6R; however, after thinking about it for several days, I decided that it may not be something I want because of how loud it may be. Bill was very understanding and professional and he cancelled/refunded my order.

I will definitely shop here again. Bill does business the right way. Thank you Bill!

April 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent communication and customer service!

Bill was great to work with. I initially order the incorrect exhaust for my motorcycle...my fault. I reached out for an RMA and was immediately provided with an RMA number and shipping label. Upon receiving the new exhaust, I was missing the exhaust sprints. He went above an beyond to overnight the needed springs to complete the install. Thank you for great customer service!

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Easy to purchase, product was exactly what it was supposed to be as described, and quick shipping. Would refer friends to use Bills Exhausts.

March 27, 2025
Rated 5 out of 5 stars

very helpful…

I called Bill and he was very helpful in ensuring I was buying the correct part. Shipment was fast and I had the new parts installed in about an hour.

March 27, 2025
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