Bill's Exhausts Reviews 

292
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff, highlighting exceptional customer support and prompt answers to all questions. Many people also appreciate the fast delivery services, noting that items arrive safely, well-packaged, and exactly as described. Buyers consistently emphasize that tracking information is provided promptly, making the whole purchasing process smooth and reliable. However, some people mentioned experiencing frustrating delivery delays, long backorder periods, and slow shipping times for certain items. A few consumers also noted recurring issues with missing hardware, incorrect parts, or receiving unhelpful responses when trying to resolve problems.

What people talk about most

Product

People report positive experiences with product quality, noting that items arrive well-packaged, undamaged,... See more

Delivery service

Customers report positive experiences with delivery_service, frequently highlighting super fast shipping and... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a stark division in satisfaction... See more

Service

Users describe positive interactions with service, highlighting always fast and friendly support. Consumers... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bill provided frequent and informative emails regarding the status of my order. The Arrow mufflers for my Ducati were made to order and shipped from Italy to Miami, at which time Bill processed thrm t... See more

Rated 5 out of 5 stars

Everything went smoothly! Bill's is pretty accurate on estimated shipping times. Even their customer service is great with responding quickly! I would highly recommend them for others. I will also con... See more

Rated 5 out of 5 stars

The best experience I've had so far. Most online companies give you a box with dents and holes and have high prices, but not Bill's. They have to be the best online store to buy exhausts from for a gr... See more

Rated 5 out of 5 stars

Excellent Customer Service and Personal touch. I had some questions and Samantha answered them all and then once invoice was paid the shipment arrived quicker than the large stores I have used. Very... See more


Company details

  1. #7 of 10 best companies in Motorcycle Parts Store
  2. #8 of 10 best companies in Motorcycle Equipment and Accessories Store
  3. #4 of 5 best companies in Motorcycle Shop

Written by the company

Based in United States, Bill's Exhausts Since 2009 Offers Motorcycle Performance Parts Like Exhausts, Air Filters, Engine Parts, Sprockets ,Wheels And Many More.


Contact info

4.1

Great

TrustScore 4 out of 5

292 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(292)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service and shipping time.

Ordered a set of KHROME WERKS 4-1/2" HP-Plus® Slip-On Mufflers with Edge Tip - Eclipse® - M8 201935.

I called Bill to confirm the color match for my CVO RG as the picture he had initially was a little grainy and I have seen the same set on other sites where the tip was matte black instead of the matching Eclipse color.

While on the phone Bill immediately uploaded a high resolution photo of the pipes that showed exactly what I was looking for.

He did state that he did not have them in front of him and that the pipes are in a box at a warehouse. I said fair enough but if that is the product Khrome Werks is saying is in the box, I’m good to go.

Best price out of any other vendor also so I placed my order on Friday evening the 14th. Got the pipes in this afternoon Wednesday the 19th and exactly what I was looking for!

I followed up with a phone call to thank him and yes, Bill answers again!

Amazing experience, great price and very attentive, I am overwhelmingly satisfied. Just can't wait to install them this weekend.

Thank you again Bill!

March 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast service

Fast service, fast respond, everything was great from Bill. A reliable store you can trust.

February 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Shopping Experience

Probably one of the best shopping experiences I had in a long time.
Bill's communication is something you do not see/expect anymore (he does answer the phone and e-mails)

His price was very competitive, better if I would order from the manufacture directly.

Overall very recommended.

March 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service, quick and reliable. Bill answered all my question very quickly. Sent item in perfect condiction. Tracked all the way and fast shipping. Will recommend to all.

March 3, 2025
Unprompted review
Rated 3 out of 5 stars

Very helpful and quick with…

Very helpful and quick with communication. The only thing I didn't like was I ordered the part friday right after 12 o'clock and they didn't ship it until Monday afternoon even though it was in stock.

February 24, 2025
Bill's Exhausts logo

Reply from Bill's Exhausts

Thank you, Michael, for your feedback. Our shipping policy does state that orders placed before 11:00 AM CST are typically sent the same day. We received your order at 11:37 AM CST. Our warehouses have a cut-off time, so unfortunately, you missed that window. I wish I could have served you better this time, and I hope to do so next time :)

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Rated 5 out of 5 stars

Fast and reliable!

When I was first looking for exhaust parts, I was a little skeptical about buying parts from here. But after this, getting my mid-pipe in a decent time and the quick customer service via WhatsApp, definitely changed my mind about getting anything here! I am very much appreciative of the quick shipping and helpful customer service!

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

A+++++++++++

Bill reached out directly because item was backed ordered. Gave an estimated time of when it will ship and it arrived a little earlier than expected. Nice to have such great customer service much appreciated.

January 30, 2025

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