BillyOh Reviews 4,753

Easy to order , when I rang customer service for a question , it was fast and spoke to a real person , very satisfied so far

The glass is actually just 1mm Perspex. They blow out in hide winds. The rest of the shed is fine . Albeit the shed door is only 5 foot 8.

Wish I had read these reviews before I spent £1500 with BillyOh!

Placed my order and received a parts list which was delivered in full. When I began building, it became clear I was missing some parts. BillyOh admitted I received the wrong parts list, sent me the correct one and said I had to wait 5 days for replacements. When I explained I had a builder present, they offered to refund me if I go and buy them from B&Q, which I did, but they are now refusing to refund me. I have since found multiple other missing components, the windows are too small for the holes, i do not have the parts to finish the doors and there are many severely damaged parts but BillyOh have now stopped responding to my emails. Don’t be fooled by the decent prices - the sheds are poor quality and the after sales is even poorer.

Unfortunately trustpilot reviews doesn't allow negative stars for reviews. Please DO NOT make our mistake and purchase a shed from BillyOh, without reading the reviews first. You will save yourself money, time and your sanity. From the moment we unpacked the shed to build it, we could see major issues with the quality of the product, this included the materials and the workmanship. We had rotten wood, bowed panels, we had to cut the panels as they were different sizes and not possible to construct until we had. Parts were missing from the order. We had to cut doors down to fit, cut the windows down to fit, chisel down door thresholds to allow the doors to fit flush, plane down panels so we could fit them together. Some of the instructions were incorrect as admitted by the BillyOh customer service team, we only discovered this after we had started construction and had to take it apart again. There are visible gaps within all of the fabricated panels (between the planks). It took 3 people to try and straighten out the bowed panels whilst trying to fix them together, and even then we were left with gaps of half inch where the panels abut. One of the roof supports when placing was found to be rotten, we had to source and insert an extra timber ourselves, to ensure the roof was supported. The felt supplied was of poor quality and looked old when we opened it, and have since found that it leaks. The shed panels arrived mouldy and this has been an ongoing issue ever since. What should have been a 2 man 5 hour build, turned into 2 days of 2/3 people, with further materials and tools needed to rectify the problems. From the moment we started to build the shed in November, we were in contact with the BillyOh customer service department, both on the phone and emails about the problems we were encountering. It is now April and despite repeated emails we are still left with a shed that is absolutely not fit for purpose and never will be. Whatever we throw at the shed in remedial work, it is impossible to rectify the problems of terribe manufacturing and quality. in short, DO NOT BUY A SHED FROM BILLYOH!!!!!

Absolutely shocking company. Summerhouse has been completely ruined by the cheap felt that has allowed water to seep through. The wood is mouldy, had multiple issues with floor falling through. I have images and videos, if anyone would like to see, I’m happy to email to anyone thinking of buying

Sorry to say, but I'm being very honest that I wouldn't recommend this BillyOh greenhouse to anybody. Initially we were told a wait of 4-6 weeks when first placing our order. After many emails and phone calls it was finally delivered almost 12 weeks later without any notification. We spent a lot of money on this greenhouse (6x4) and had lots of trouble with building it. The instructions for assembly were terrible.
It wasn't easy by no means. The quality of this greenhouse was very poor. Nails sticking out where the windows were meant to go in. Warped roof panels, big code numbers in black ink that couldn't be removed on panels, missing parts, etc. My husband and friend are confident DIY ers and they really struggled with the quality of this greenhouse.
It's been up a few months and I have to say I wish I'd never bought it. Although it looks pretty, it leaks, and has gaps, due to the poor quality of wood and the manufactures part assembly. I don't think this greenhouse is built to last for very long. Very upset and disappointed as it took me a while to save for a greenhouse. I wish I'd never bothered and bought an aluminium one instead.

Purchased the Tianna log cabin summerhouse with side store. Excellent website & ordering very easy. Customer service has been excellent. On the day of delivery we were sent updates & the delivery driver texted his time of arrival. He arrived exactly on time, was very friendly & polite. So all in all very happy & the log cabin is now built with no issues. Thanks BillyOh 🤗

Ordered myself a garden room which was quick and easy to do.
They have kept me up to date on all stages of the order and delivery details so far.

We bought a playhouse for our daughter.
The playhouse in the image shows it sitting high off the ground, however, what arrived is nothing like it.
Quite disappointed as it was to be a "tree house" but is nothing like that.

I so so so wish I had read the reviews before we bought this playhouse!!! I’m in tears writing this. Arrived late to start with although people on the telephone kept reassuring us that the ‘missing piece’ was arriving very soon. Anyway grand daughter s birthday is tomorrow. It won’t be ready for her because the whole thing is shoddy!! Wood terrible. Nothing fits properly. Doors wrong size. We are trying to ‘cobble’ together a dreadfully made children’s playhouse. Please , we would welcome a visit from the people who manufacture these. We even hired a carpenter for the day to help and he was astonished!!! Please DON’T SELL ANY MORE! That’s a lot of money spent for a very bad purchase.

Brilliant choice super discounts looking forward to my delivery

Very easy to put the shed together, I had the shed built in a day im a joiner but a DIY could build it no problem all parts are self explanatory, a great hut for the price

Met expectations, but the manual needs improvements

My instructions said 4/6hrs complete, it took about 4weeks because of shoddy workmanship from billyoh, absolute cowboys please avoid

I can only comment on my ordering experience and communication following the order as I have not received the product. Everything was made very quick and easy, hassle free and communication, so far, has been excellent.

Shed arrived within a couple of weeks of ordering, delivered and all good. It’s “decent” quality but pieces do spilt or break easily when installing so be careful when assembling. A few gripes, nothing is labelled to identify parts and try e bag of screws is a nightmare as multiple sizes etc all mixed in together so takes ages to sort out the ones you want. Instructions are ok but lack some detail and clarity to make installation smoother. On the whole, happy with purchase, and would give the shed a 7/10 for overall.

The shed itself is good quality and stylish however I was disappointed by the misleading picture as shows it has a floor but it doesn’t !

Very easy to order summerhouse &a quick response on completion of order

Shocking company DO NOT BUY FROM YTHEM!!! THhey ruined my summer last year. Ordered a garden dining set. Waited months and I never received it despite 50+ emails and numerous calls to an overseas customer service team. Dreadful experience.