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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning visual designs, vibrant colors, and the surprisingly broad selection available for unique room dividers and decorative wall murals. Many people also appreciate the remarkably fast international shipping services and the exceptionally straightforward, well-explained installation process provided for these home decoration products. Though some customers experienced noticeable issues with the items, finding the print quality heavily pixelated, blurry, or completely low-resolution. Some reviewers were not happy with unexpected import duties and additional financial fees that were unfortunately not clearly communicated prior to completing their online purchase.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many customers praising the gorgeous... See more

Quality

Users describe ambiguous interactions with quality, as many customers expressed delight over stunning murals,... See more

Order

Customers consistently note ambiguous experiences with order processes, as reviewers expressed both... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick international... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can confirm if your order is under £135 you don't pay any excess import duty (it would be great if the site showed you how much you could be potentially paying if more than that for transparency?) .... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service, I have emailed and received a quick response which fully answered my question . The product arrived quickly and is excellent quality. It is supplied with clear instructi... See more

Rated 5 out of 5 stars

I purchased a world map canvas displaying countries as their flags, and it looks stunning. However, my 10-year-old son, for whom the artwork was intended, pointed out that some flags are misplaced. Ad... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with my room divider. Their products are not your run of the mill interior designs. There is so much choice in the designs-definitely not beige. The customer service was exc... See more

Company replied


Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Home Improvement Store
  4. Interior Door
  5. Paintings Store
  6. Poster Store
  7. Wallpaper Store

Written by the company

Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!


Contact info

3.6

Average

TrustScore 3.5 out of 5

617 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(617)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I nervously ordered a room screen to…

I nervously ordered a room screen to divide a large living room. I am delighted with the quality, weight and presentation of the screen. It looks expensive, is well finished, was delivered from Poland on time. I wouldn’t hesitate to buy again.

November 2, 2026
Unprompted review
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Reply from Bimago

Thank you for your lovely feedback. We're delighted that you are happy with the quality and finish of your room screen. It's wonderful to know it met your expectations. We truly appreciate your trust and hope to welcome you back.

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Rated 5 out of 5 stars

Gorgeous room divider

We ordered a gorgeous room divider and couldn’t believe how promptly it arrived showing timely International shipment and delivery. The print on the room divider looked exactly like in the photos perhaps even better. Excellent quality product, Superb communication, and Flawless customer service. Thank you.

October 26, 2026
Unprompted review
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Reply from Bimago

Thank you so much for your kind words! We're delighted that you love your room divider and that you had a positive shopping experience with us. Your satisfaction means a lot to us. Enjoy your purchase!

Rated 5 out of 5 stars

I can confirm if your order is under…

I can confirm if your order is under £135 you don't pay any excess import duty (it would be great if the site showed you how much you could be potentially paying if more than that for transparency?) . Ordered on Sunday afternoon, arrived on Thursday. It really is perfect, very vivid colours, a beautiful divider.

October 29, 2026
Unprompted review
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Reply from Bimago

Thank you for your feedback. We’re glad you’re happy with your divider and the delivery. We also appreciate your suggestion regarding import duties and will certainly take it on board.

Rated 5 out of 5 stars

Not going to lie I was slightly nervous…

Not going to lie I was slightly nervous as I had already ordered my Cascade of Green wall mural and then saw some negative reviews on here. However! Mural arrived and it is gorgeous. Quality of paper is good and was so easy to put up. I purchased the wallpaper kit alongside the mural and it literally gave me everything to do the job with easy. The end result was absolutely stunning and exactly what I was looking for. THANK YOU and I would highly recommend.

October 24, 2026
Unprompted review
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Reply from Bimago

Thank you for sharing your experience. We’re pleased to hear that you’re happy with the mural and found it easy to install. It’s great to know the wallpaper kit came in handy and that the final result was just what you had hoped for. Thank you for your recommendation!

Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS COMAPNY!!

Update :-
They have offered a full refund to my daughter but i still stand by my review.

Do not buy anything from this company!! I am a professional decorator with over 37 years experience. I am a wallpapering specialist and as such I have hung thousands of miles of wallpaper of all types throughout my career. My daughter bought paper from this company for an accent wall in her bedroom, 2 rolls in a dark red colour. On inspection both rolls looked the same, both batch numbers matched so far so good. All lengths cut ready to hang, again no problem. Once on the wall however every single drop was a different shade! Now sometimes this happens due to length of time each piece has been on the wall taking on moisture and usually dries out fine, so I carried on and finished the wall. Once dried it was even worse AND every piece has shrunk so all seams have opened up showing a white edge! This is supposed to be a premium quality non-woven vinyl (paste the wall) so there should be zero shrinkage! My daughter will be putting in a complaint but after reading other reviews I don't hold out much hope of a resolution! Cost of paper plus my time as a pro makes this a very expensive mistake. AVOID!!

October 10, 2026
Unprompted review
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Reply from Bimago

Customer's satisfaction means a lot to us. As you can see in our e-mail conversation with your daughter we offered her two solutions to her complaint: production of the order one more time from scratch (cause the colour differences could be easily corrected) or a full refund for her order. She has chosen the second option.

It is a shame that despite our pro-customer approach to the matter and the full refund of the order, you still decided to give us a negative comment.

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Rated 5 out of 5 stars

Absolutely over the moon with my room…

Absolutely over the moon with my room divider. Their products are not your run of the mill interior designs. There is so much choice in the designs-definitely not beige.
The customer service was excellent, a rarity these days.

August 27, 2026
Unprompted review
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Reply from Bimago

Thank you so much for the fantastic review! We are thrilled to hear that you love your room divider and that our unique designs made a great impression. Providing excellent customer service is always our top priority, so your feedback means the world to us.

We hope to welcome you back again soon!

Rated 5 out of 5 stars

Turned out AMAZING!

I was very sceptical about ordering a wall mural as I didn't know how to mount it or even if I'd like it on my wall. I ordered 2 world maps, one for my living room and one for my sons room. They were perfect. I ordered special coating and all the extras as I wanted to get it right. The package arrived safely, although some of the glue had leaked in one parcel (it didn't affect the wallpaper as it was wrapped securely separately. I really took my time to apply the wallpaper, following the instructions to a T. I am an impatient person but I did not want to waste all that money because I rushed. It turned out amazing. I wanted to add pictures but there is no feature on trustpilot to do so. Thank you bimago!

August 15, 2026
Unprompted review
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Reply from Bimago

Thank you so much! We are thrilled to hear that the world maps look amazing in both your living room and your son's bedroom. Thank you for your patience and for following the instructions so carefully—your hard work clearly paid off!

We sincerely apologize for the leaked glue, but we are very glad the protective packaging kept your murals completely safe.

We truly appreciate your trust, great feedback, and kind words!

Rated 3 out of 5 stars

5-star customer service, but the mural quality was completely unusable

I am giving 3 stars overall purely for the customer service team, who were fantastic and issued a full refund straight away. Unfortunately, the product itself was simply not fit for purpose.

Having previously bought two wallpaper murals from two other companies that look amazing, I was shocked by the poor print quality of this one. The image was wildly pixelated—measuring around 1.5cm per pixel—making it look like a low-resolution file blown up from a home printer.

It’s such a shame because this is the only design I truly love, and printing an unusable product is a huge waste of paper and resources. While I’m grateful for the prompt, hassle-free refund, I unfortunately can't recommend the mural itself.

August 2, 2026
Unprompted review
Bimago logo

Reply from Bimago

Dear Customer.
Our wallpapers and murals are printed automatically once our system detects that the payment for the order has been credited to our account. Unfortunately from time to time the print may become blurred or pixelated – this most often happens when the printer inks are running low and have to be replaced, which most likely happened in your case. Once again, we are very sorry for the inconvenience.
We would like to point out that if the products received by the Client has a manufacturing defect (is blurred/pixelated and do not look like the image shown on our page), you have the right to file a complaint, which you did. Customer’s satisfaction means a lot to us, that is why we accepted your claim and issued a full refund for your order.
We are happy to read that our Customer Service is ‘fantastic’. Thank you very much for your kind words.

Rated 1 out of 5 stars

Disappointing

Ordered a tree theme for one wall of my room. It looks like a very blurry photo I am so disappointed with it definitely doesn’t look like the picture online. It wasn’t cheap either £130!

July 21, 2026
Unprompted review
Bimago logo

Reply from Bimago

We are very sorry that your experience was not as pleasant as we would have wished.
It is very important to us that, in case of any doubts or concerns, customers contact the seller so that we have the opportunity to help resolve the issue. In this case, you decided to install the photo wallpaper even though it did not fully meet your expectations. If you were not satisfied with the product, there was also the possibility of returning it to the seller’s address.
Nevertheless, we are pleased that you received a satisfactory response from us by email. This is what matters most to us. A satisfied customer is our greatest value.
We hope that you will remain our customer and continue to trust us in the future.

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Rated 1 out of 5 stars

Very terrible customer support, terrible resolutions of Murals

Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture of fixing the issue!Dont buy from this company!! Very disappointed

July 20, 2026
Unprompted review
Bimago logo

Reply from Bimago

Dear Customer.
Our wallpapers and murals are printed automatically once our system detects that the payment for the order has been credited to our account. Unfortunately from time to time the print may become blurred or pixelated – this most often happens when the printer inks are running low and have to be replaced.
Even though the murals are customised and we do not accept returns of such items, we would like to point out that if the products received by the Client has a manufacturing defect (is blurred/pixelated and do not look like the image shown on our page), you have the right to file a complaint.
If you have received a defected wallpaper/mural, please contact our Customer Service providing pictures showing the product. We will then consult the case with our Quality Control Department and process your complaint.

Rated 1 out of 5 stars

I have just received my order this…

I have just received my order this morning. The contents and packaging ripped to shreds. Cannot contact anyone by phone to complain to.

June 10, 2026
Unprompted review
Bimago logo

Reply from Bimago

Hello, We are very sorry you received a damaged product. Customer's satisfaction means a lot to us. Can you please send us photos of the damaged item and the box it came in via e-mail? We will then be able to consult the case with our Quality Control Department, process your complaint and offer proper solutions. We will be waiting for an e-mail from you. Best regards

Rated 5 out of 5 stars

Lovely product

Lovely product (I bought a room divider) looks just as good as I hoped, and the order was shipped promptly.
This company communicate well and have excellent customer service.
Recommended!

May 20, 2026
Unprompted review
Bimago logo

Reply from Bimago

Thank you so much for the lovely review! We're thrilled that you love the room divider and happy to hear you had a great experience with our team. Thanks for recommending us!

Rated 5 out of 5 stars

Excellent

Excellent customer service, I have emailed and received a quick response which fully answered my question
. The product arrived quickly and is excellent quality. It is supplied with clear instructions. I had no problems putting it up by myself.
I am already looking at other designs from this company to use in other rooms in my home.

June 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Photo wall

I ordered photo wallpaper to make a photo wall for the whole family.
I sent the exact size I wanted.
It came in one roll that had cut marks where to cut it.
It made three strips that was numbered in order.
Very impressed with this Web site as it was just what I wanted.
Delivery was quite quick seeing as it came from abroad.
Very happy withmy purchase.

April 29, 2026
Unprompted review
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Reply from Bimago

Thank you for your wonderful review! We’re delighted to hear that the photo wallpaper met your expectations and worked perfectly for your family photo wall. It’s great to know you were satisfied with the quality, preparation, and delivery time. We truly appreciate your trust and hope to welcome you again!

Rated 5 out of 5 stars

We ordered it on line they were very…

We ordered it on line they were very helpful measured the wall murial it came already cut to size numbered just pasted the wall and it’s up very pleased came from Poland which was just as quick as ordering on line here would like to thank them and would definitely order from them again recommend definitively thanks

May 5, 2026
Unprompted review
Bimago logo

Reply from Bimago

Thank you so much for your kind words! We’re very happy to hear that the mural was easy to install and that you were satisfied with both our service and delivery time. Your recommendation means a lot to us. We truly appreciate your trust and look forward to welcoming you again!

Rated 1 out of 5 stars

NOT A UK COMPANY - POOR QUALITY PRINT

This company misleads people into thinking its a UK business. It's located in Poland. Then, thanks to all the Brexit voters, after you've purchased your product you will receive a demand from the courier (eg FedEx) for 25% of the cost of your purchase. As though this isn't bad enough, the print on the murals I ordered was SO low-resolution it looked as though it had been crayoned by a child using a colour palette that didn't come close to resembling what I ordered. Overall this was a very expensive mistake!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Ordered two 5 panel screens from the uk, I got exactly what I was expecting, high quality print, great price, no issue with delivery, would highly recommend

March 24, 2026
Unprompted review
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Reply from Bimago

Thank you for your review. We're glad to hear that you’re satisfied with our room dividers. Thank you for choosing Bimago.

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Rated 4 out of 5 stars

Nice product but packing and shipping needs improvement

I think what they do is very nice but they need to improve their packaging and shipping, as my divider got so damaged during transit I had to ask for a refund. I'm giving them a good score because their customer service team was very good at responding quickly and sorting out the process for me without hassle.

December 15, 2025
Unprompted review
Bimago logo

Reply from Bimago

Thank you so much for your kind words and for sharing your experience. We’re really sorry to hear that your divider arrived damaged — that’s definitely not the experience we want for our customers. Your feedback about packaging and shipping is very valuable, and we’re already looking into ways to improve it.

At the same time, we truly appreciate your understanding and your recognition of our customer service team. It means a lot to us that we were able to resolve the issue quickly and smoothly for you.

Thank you again for your support — it helps us get better!

Rated 5 out of 5 stars

Bimago room dividers

Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need a break from my fabulous self, they can now look at fabulous art.
Had absolutely no issue with delivery whatsoever and the item arrived with no damage to packaging by fed ex.
Thank you Bimago.

March 6, 2026
Unprompted review
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Reply from Bimago

Thank you for your review. We're glad to hear that you’re satisfied with the print and the quality of the room divider, and that everything arrived safely. Thank you for choosing Bimago.

Rated 1 out of 5 stars

BEWARE

BEWARE! Huge import duties for delivery in the UK from a .CO.UK website as the products are made and shipped from Europe. Not clear on ordering but hidden in the small print in the help section to cover their back, very misleading! I would not recommend!

February 23, 2026
Unprompted review
Bimago logo

Reply from Bimago

Dear Customer,

Thank you for your feedback. Unfortunately, due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.

We strive to be transparent — information about our company’s location and production in Poland is clearly stated on our website.

We’re truly sorry that the customs charges affected your overall experience with us.

Kind regards.

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