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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the delivery service, noting that shipping was often slow, tracking was unreliable, and packages frequently arrived late or were lost. Customers also reported issues with orders, including items not being shipped promptly after a label was created, and some orders being canceled without clear communication. Some people were dissatisfied with the customer service, finding it unhelpful and difficult to get resolutions for their problems. Reviewers also mentioned concerns about product quality, with some items being ineffective, melted, or having issues like clogging and leaking. Conversely, a few other people also felt that the products were amazing, high quality, and that customer service was top-tier, resolving issues professionally.

What people talk about most

Product

Clients share ambiguous opinions on product quality and consistency. Many reviewers praise the products,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant issues with order... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report extended... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the helpfulness,... See more

Quality

Consumers find quality to be ambiguous, with some praising products like the 5-gram disposable vape for its... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the good luck gummies are absolutely amazing!! That being said the only reason I didn't give 5 start is delivery was super slow and tracking unreliable as well as the fact that I didn't even g... See more

Rated 1 out of 5 stars

I placed an order at the beginning of last week, shipping said 3 to 5 days. As of this morning USPS says a label was created but they are waiting for the package to be dropped off. I am extremely dis... See more

Rated 1 out of 5 stars

No customer service, no one responds. The product in the past was so bad and they have no idea what is going on. Moonrocks were a melted, liquid glob, vape pens clog and leak terribly, everything appe... See more

Rated 1 out of 5 stars

Tried to order regardless of reviews because always good and bad. Everyone says the print shipping labels then mysteriously its the post office. And here I am them using the same excuse. "We dropped o... See more


Company details

  1. Herbal Medicine Store
  2. Cannabis store
  3. Herb Shop
  4. Sports Nutrition Store
  5. Vitamin and Supplements Store
  6. Wellness Program

Written by the company

Binoid is a premier hemp brand specializing in creating products using all of the newest hemp cannabinoids such as THCA, Delta 8 THC, Delta 10 THC, THC-P, HHC, HHC-P, THC-H, THCM, Delta 11, 11 HXY THC and more! Binoid has a wide selection of vapes, gummies, tinctures, capsules, wax dabs and more!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Binoid isn’t as good as it used to be

The products aren’t that strong and the shipping is trash! This company used to be good years ago. I will be looking for another business to start shopping from.

September 2, 2025
Unprompted review
Binoid CBD logo

Reply from Binoid CBD

Hi! I'm guessing your tolerance has probably gone up. I would try the 13,000mg gummies. Those are nuts. Message our website chat and we can help you out. We ship within 24-48 hours. The post office has been slow lately.

Rated 1 out of 5 stars

Binoid has nothing but glowing recs on…

Binoid has nothing but glowing recs on their site, but it's very misleading because their customer service is SO bad. They mark the orders "complete" on their end when they hand it off to USPS- what company would literally not care at all if you actually receive their products? My current order was placed about 3 weeks ago and I had to place a missing mail request for the third time with this company. No offers of a discount, no apology, just no contact. Also, their products are inconsistent and it's impossible to tell what's exactly in them. Edit to add: The defensive response they posted supports why they have so many complaints. The chat exists but the people do not resolve the issues at all, and clearly aren't empowered to make things right for customers. The response is "keep waiting for a few more days and if you don't get it, file a usps complaint." What? If you use usps, you're accountable for what happens when they have issues. I won't be ordering these products again.

July 27, 2025
Unprompted review
Binoid CBD logo

Reply from Binoid CBD

We have a 24/7 website chat with the green button on our site, plus constant email support. I'm not sure how you were not responded to. It's possible our response to you ended in spam possibly. We ship as soon as you order, usually within 24 hours but USPS has been losing orders lately so I am guessing that is what happened. If you order again just send our chat the order number and ask us to ship as soon as possible! We are always here to help

Rated 1 out of 5 stars

scam company

scam company, I ordered off one of their "strongest gummy ever" ads as a first time user and it doesn't do crap. After opening the bottle they wont let you return. The large mg is almost ALL cbd and non pyschoactive. They are misrepresenting their company and will scam you.

August 18, 2025
Unprompted review
Binoid CBD logo

Reply from Binoid CBD

Not sure which gummy you got but all of ours having around a 90% enjoyment rate so most people find them awesome. Maybe try our 13000mg gummies because those are INSANE (read the reviews). If those don't work message us and we'll refund no problem.

Rated 1 out of 5 stars

Binoid doesn't want your business..they certainly treat their customers like it.....and they lost me as a customer permanently

I initially thought their customer service was helpful...those few times I have been able to speak with people. My issue with Binoid is that they disabled my account not once, not twice but three times now. I think they got a little upset the fact the promo codes I was using were completely valid and I used them appropriately. They screwed up so long for allowing the 50% code to be used ao many times. I call they have no clue other than my accounts are disabled...blah send an email to their customer care team..blah...I've written them over 5 times asking why my account will not be allowed to be reopened and they refuse to respond over a month now. I changed companies and am much happier anyway. This new company treats their Veterans like family and provides the same discount/promo as Binoid, but they don't treat their customers like TRASH like Binoid does.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

No customer service

No customer service, no one responds. The product in the past was so bad and they have no idea what is going on. Moonrocks were a melted, liquid glob, vape pens clog and leak terribly, everything appears to be Chinese or just bad quality. So, I try to order Flower instead and they won't process an order, won't communicate, it's like dealing with children. Highly suggest you use ANYONE ELSE. No legitimate mature, adult business conducts themselves like this.

August 8, 2025
Unprompted review
Rated 1 out of 5 stars

Well I hate to say it but the bad reviews were right!

I thought the reviews here about your order just sitting there after the label was printed were just haters. Well, my order is just sitting there with the label printed now for 3 days with nothing shipped. I honestly have just written this order off and moved on. I was excited because they have a ton of products and seemed like a great company. There are tons of other companies to try, so I'll do that. All I can say is, believe what you read. This company does suck at least at shipping out orders. If I ever get my order, it will be interesting to see if there product is any good.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service

The customer service! I ordered 2x 7000mg gummies on special, without checking the COA, my mistake. They effect was less than anticipated, due to many possible factors, when i contacted customer service (Giua), she gave me details, showed concern and advised of unopened return policy. Professional, prompt and polite-resolved all issues.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Cant ship international but lets you order international

Odered a couple things, i was looking on reddit and a lot of people were complaining about having to cancel the order cus they dont ship international.
Why did it let me put my address and let me buy products.
They need to update there address in system because if they dont offer international at the moment theres some false averting and it seems a bit of a scam
I also asked the live chat the person confirmed that they dont ship international (ATM)

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Binoid at all costs

Avoid Binoid at all costs. I purchased a “Pressure LA 6 Gram Vape” Which was advertised only to have THCA, THCP, and CBC - Guess what? I pulled up the labs
(Yes should have done before order) The labs clearly show that the product is 80% Delta 8 and almost no THCA.

So I paid 53 bucks, for a 6-gram cart - That was advertised as THCA and nowhere in the description, title or comments say it has Delta 8.

By the way, I can confirm that Binoid only posts fake reviews. I’m guessing if you submit a positive review, it’ll go up - But I left a negative review with pictures, and guess what? After verification of identity
(Said it’s confirmed) But the review never showed up. I tried again on a different account, still the review did not get posted. I called customer support out, and they had no comment on the whole “Not posting reviews” Instead, they tried to gaslight me - Saying it was my fault - Well looks like it wasn’t because they sent a different vape out as a replacement - A Binoid 5 Gram THCA, HHC-B and CBC - It arrived with at minimum 1.5 grams of distillate
Being on the very bottom of the packaging, it had leaked. It was completely covered in distillate - had to clean with 90% Alcohol. Sadly the vape was clogged up like crazy - so I spent a few hours unclogging it… And I feel nothing.

The labs on the 5 gram cart don’t show any delta 8, but it tastes like delta 8 to me and I’ve tried a ton of delta 8 products. Since I can’t post my review on their site, I’m putting this up.

After I get my final replacement, I’m looking for a different website for this sort of thing - You cannot trust these guys, you really can’t. AVOID

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

It's been awhile since I've ordered and…

It's been awhile since I've ordered and came across them again. Then I realized I had ordered 1 time before. Thcp grape flower is what I ordered. They were very slow in shipping my order. They claimed that USPS was the reason. Funny out of all things I received through USPS I NEVER had to wait so long. Made me think that maybe they only obtain the product after you've ordered. The grape flower thcp. Was a total disappointment. I got fooled by their fancy packaging and website. I will never buy from them again.

June 10, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 3 weeks ago

Ordered 3 weeks ago, received confirmation of order and a whole bunch of advertising on email. Followed up with them and turns out they have banned international shipping.
They did reimburse me but the fact I had to follow up to find out they'd banned shipping is ludicrous

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Custy for life, on respect for there cliental!!! 💯

Binoid/Bloomz is what I would call a reputable and honest company. In the past I ordered 2 Minnesota fire THCa 2 gram disposable vapes.
Grape soda and Blueberry.
My order had never showed up. I contacted him and they sent out two more of the same Vapes. $70 worth of products. That in itself will always make me a forever Binoid/Bloomz customer and friend for life. I will even go as far as to recommend that you place an order with Binoid today! They already have amazing prices with everyday sales and if you subscribe to get updates and new product drops you also get a percentage off not only once but all the time in your inbox they will send you specials with discount codes.
Thank you once again. This is my opinion and should in no way negatively affect your decision on purchasing any items from this company.
Thank you, Brett Grumbine

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered more than a week ago and post…

Ordered more than a week ago and post office is at pre shipment for over 8 days. They still did not respond to my emails and said it left over a week ago. They seem to not care of don't know how to run a smooth business. As customers we pay your bills because without us you wouldn't exist

May 8, 2025
Unprompted review

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