While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the delivery service, noting that shipping was often slow, tracking was unreliable, and packages frequently arrived late or were lost. Customers also reported issues with orders, including items not being shipped promptly after a label was created, and some orders being canceled without clear communication. Some people were dissatisfied with the customer service, finding it unhelpful and difficult to get resolutions for their problems. Reviewers also mentioned concerns about product quality, with some items being ineffective, melted, or having issues like clogging and leaking. Conversely, a few other people also felt that the products were amazing, high quality, and that customer service was top-tier, resolving issues professionally.

What people talk about most

Product

Clients share ambiguous opinions on product quality and consistency. Many reviewers praise the products,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant issues with order... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report extended... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised the helpfulness,... See more

Quality

Consumers find quality to be ambiguous, with some praising products like the 5-gram disposable vape for its... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the good luck gummies are absolutely amazing!! That being said the only reason I didn't give 5 start is delivery was super slow and tracking unreliable as well as the fact that I didn't even g... See more

Rated 1 out of 5 stars

I placed an order at the beginning of last week, shipping said 3 to 5 days. As of this morning USPS says a label was created but they are waiting for the package to be dropped off. I am extremely dis... See more

Rated 1 out of 5 stars

No customer service, no one responds. The product in the past was so bad and they have no idea what is going on. Moonrocks were a melted, liquid glob, vape pens clog and leak terribly, everything appe... See more

Rated 1 out of 5 stars

Tried to order regardless of reviews because always good and bad. Everyone says the print shipping labels then mysteriously its the post office. And here I am them using the same excuse. "We dropped o... See more


Company details

  1. Herbal Medicine Store
  2. Cannabis store
  3. Herb Shop
  4. Sports Nutrition Store
  5. Vitamin and Supplements Store
  6. Wellness Program

Written by the company

Binoid is a premier hemp brand specializing in creating products using all of the newest hemp cannabinoids such as THCA, Delta 8 THC, Delta 10 THC, THC-P, HHC, HHC-P, THC-H, THCM, Delta 11, 11 HXY THC and more! Binoid has a wide selection of vapes, gummies, tinctures, capsules, wax dabs and more!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have my Med Card;..

I have my Med Card;... But after learning about BINOID's products--I decided to order 2 items (SUPER7 gummies & a THC-P cart. It did take abit to get here;....and so I tried their products. THEY DONT OFFER S##T THAT STRONG IN THE MED. CENTER!!! Overall...I enjoy BINOIDS products;-- I just got my second order...Im VERY pleased. BINOID OFFERS goods available even to those without a CARD! KEEP UP YOUR WORK!

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY!!!

I've bought from them multiple times now just to test the water and see for myself how good or bad there products are. They are frauds and filter out bad reviews so I had to come on here. Wouldn't be surprised if they forged there own 5 star reviews.Nothing I have gotten from them has done anything at
all. Total waste of money.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Products and Amazing Support

Bought their cartridges multiples times in the past, great experience with them. Great quality. In addition, they have some of the best support (from the website chat) that I've seen (from anywhere). 10/10 will be buying from them again and again. :D

April 20, 2025
Unprompted review
Rated 1 out of 5 stars

Scam. Buyers beware

It’s a scam. They take your money and there’s a 50/50 chance you’ll get your order. They make you wait weeks until the open a case. They’ll blame the post office even though they never actually shipped the order. This company thinks creating a label is the same thing as actually shipping a package. Once your due for a refund they deny you and issue you credit to order more things what will never ship. Scammers.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered twice, liked the product

ive ordered from them twice and just did my first order with their sister store Bloomz today. The reason i did a search and found this site and felt the need to do a review after seeing the negative ones.

I received my product both times on time no issue from Binoid.

I'm experimenting with the THC variants but i really like them (THCP, A, HHC etc....) its a lot to learn! They do the trick just like a THC vape cartridge.

They usually give a pretty good discount on your orders if you look for a code. Try them out.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered from them whatever they gave…

I ordered from them whatever they gave me was fake it did absolutely nothing then they said I won a contest and they were going to send me a bundle they never did then I emailed them or contacted them about it they said they'd send up to management not here in 48 hours I heard nothing and nothing ever happened their products I think are fake they have all five star reviews and everything they sell it can't be real nobody has that good of reviews

February 12, 2025
Unprompted review
Rated 1 out of 5 stars

Crumbs

Awful co. Awful customer service

My whole handbag has all dried dope dough because the item is plain a fraud. I'm reporting it. Not 1st time n I ordered n u said I didn't. All bs. All negative reviews....these do nothing

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. Put an order in online only to be told they don’t ship to my country. Was told I’d get a refund but nothing has come back to me. It’s been over a month and they keep saying they’ve refunded but haven’t. Biggest scam around.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

good company!

my experience with binoid has been great. my past packages all arrived on time. my most recent one was a few days late, but no big deal. good prices, sales, and deals.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Complete Scam, Buyer beware

Complete Scam. Ordered and had to be over a certain dollar amount for 1-3 business day shipping. Paid, they charged me, a week later get tracking code from them it hadn't even shipped yet. 3 weeks later they tell me it's on it way. Nothing. Then they say just wait maybe by next week. Nothing has arrived at all. I have requested refunds SEVERAL times, nothing has been shipped or arrived. Complete scam!

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

POSSIBLE FRAUD!!!!!

POSSIBLE FRAUD!!!!!!
RUN AWAY......DON'T PLACE AN ORDER!
*PLACED AN ORDER ON FEBRUARY 24TH
*ORDER+SHIP TOTAL BEFORE DIS. $270.13
*RECEIVED EMAIL WITH USPS TRACKING #
*USPS PACKAGE NEVER PICKED UP
*BINOID BLAMES USPS
*THEY INDICATED THEY WOULD RESHIP USING THE SAME USPS TRACKING #.
*CALLED USPS AND THEY SAID THAT WAS ILLEGAL
*CUSTOMER SERVICE (PETIT) INDICATED MONDAY REPLACEMENT WOULD SHOW IN THE SYSTEM.....NOTHING TODAY 3/12/25 *NO RESPONSE TO RECENT COMMUNICATION ATTEMPTS.
*REACHED OUT TO CORPORATE AND THE OWNER WITHOUT RESPONSE.
*ORDER FROM ALT SOURCE.
*BUYER BEWARE!!!!!!

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Unclear policies.

Tried to place a big order, got the confirmation that payment was processed, then almost right away got an email saying the order was cancelled due to possible fraud, then i got a third email saying the order was confirmed. I reached out to their customer service email and had to wait two days to get an answer on the status of the order. I got verify and I thought everything was resolved but then they told me that they can't still fullfil the order because of the freight forwared address that I was using. Nowhere on the website nor on their policies you can find information about freight forwarder addresses not being accepted. If they had had this noted on their policies or on the shipping restrictions it would have save me time and money rather than trying to order knowing it can't be done. I'm not new ordering these type of products so it not really a good first impression for a new custumer.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Look elsewhere

After years of using this company, I had to give up on getting any of my orders in a timely manner and on getting any help from customer service. I contacted them three times about an order that had not shipped. They assured me it had. Then two days later, I get an email that the product is not in stock. How is it not in stock if it was shipped two days ago? I was lied to, period. If you order from here, no matter what shipping option you choose, don't expect the product within a week. It won't be there. Find another source for your products. This is definitely not the one to use.

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Takes weeks to receive shipments. I decided to try them again a year or so after having a couple of bad experiences and nope... they haven't changed, maybe even gotten worse.

I ordered from them on 2/3. It's 15 days later and still nothing. They didn't even process my order for 3 business days.

Boston Hemp is a much better company.

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

Advertises one thing and sells you another

Advertises one thing and sells you something different, you can count on it. I honestly believe they have one distillate and advertise twenty types of thc. I received a 50/50 thc-p thc-a and my local d9 vape is twice as strong. I’m beyond disappointed.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute garbage product and customer…

Absolute garbage product and customer service. Ordered a tincture, the ink on the cheap dropper that they put in there that dissolved into the tincture. I have auto immune issues, they assured me it is "food grade" sounds like bs, I just wanted a refund. Scumbag scammers.

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service. Buy elsewhere.

I ordered gummies 5th January 2025. I received something that I didn't order, and used stamps to send back, to the tune of about $7.00 in postage, using the address and company name ("BINO") on the envelope. I've waited weeks to get a refund and from the reviews here, I will probably not get one. So, next stop, my bank and the Better Business Bureau (both of which have worked for me well in the past) and by the way, I'm not trying to trash the company as some five star reviews are indicating. I liked their products until they sent something I didn't order.

January 30, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look