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Rated 5 out of 5 stars

After using a sample set of some of biogenic’s products me and my husband found them so good that I had to repurchase his favourite for his birthday! Can’t wait till it’s my turn! Are they the cheapes... See more

Rated 5 out of 5 stars

Great website lots of information Always a quick dispatch packed really well great products

Rated 4 out of 5 stars

My first order, facial oil, got damaged in the post, resulting in most of it leaking onto the packaging. The customer service I received was second-to-none. Response to my email was fast and I was rea... See more

Company replied

Rated 5 out of 5 stars

Calm CBD Oil is brilliant for sleep. I received a bottle of Calm oil as a Christmas gift and I tried it initially to ease the effects of jet lag that were keeping me awake. It definitely took the edge... See more

Company replied

Company details

  1. Health and Beauty Shop
  2. Herbal Medicine Store
  3. Sleep Clinic
  4. Vitamin and Supplements Store
  5. Wellness Program

Written by the company

Biogenic was founded on the philosophy of balance and harmony, and we are passionate about delivering the therapeutic benefits of CBD and the super herbs that feature in our products. With an unwavering commitment to natural ingredients and unique formulations, Biogenic is driven to enhance the power of CBD. In a treatment driven society, our ethos is natural prevention. We offer ancient, time-tested natural ingredients and guidance in health-related matters. We want to inspire our customers to adopt a holistic lifestyle for the long term. We maintain the highest standards of purity and transparency. We concentrate our efforts on the high-strength vital ingredients that will really make a difference to your wellbeing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

96 reviews

5-star
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Rated 5 out of 5 stars

After using a sample set of some of…

After using a sample set of some of biogenic’s products me and my husband found them so good that I had to repurchase his favourite for his birthday! Can’t wait till it’s my turn! Are they the cheapest? No but i definitely think you get what you pay for, I’ve used cheaper brands with nowhere near the same level of effect. Will definitely be purchasing again when I can.

September 7, 2025
Rated 5 out of 5 stars

Excellent Range of Products

We were lucky enough to find out about the Biogenic CBD oil through a family member. The customer service is excellent and I now have introduced a number of family members and friends taking the CBD oil now to help with anxiety and ADHD symptoms. I also tried the serum for my face and am delighted with the results.

January 18, 2025
Rated 1 out of 5 stars

Faulty product and unable to contact the company

The product I received was faulty and all emails I sent to the company provided addresses have bounced. I have also had no response from the website contact-us messaging portal. I have, therefore, been unable to return the product and receive either a replacement or refund.

January 7, 2025
Biogenic CBD logo

Reply from Biogenic CBD

Hi Lucy,

Thank you for bringing this to our attention. I’ve thoroughly checked both the email address (info@biogeniccbd.co.uk) and the website messaging portal, and we haven’t received any messages from you. Both channels are operational and receive messages daily. To ensure there are no issues, I also had our service provider conduct a full review, and no problems were identified.

Your satisfaction is very important to us, and I’d like to resolve this for you as soon as possible. Please feel free to reach out to me directly at john@biogeniccbd.co.uk, and I’ll personally handle the matter.

Looking forward to hearing from you.

John

Rated 2 out of 5 stars

It’s just lube

It doesn’t do anything, it hasn’t eased the pain of having sex, I am post menopausal thin wall, dry and tear easily I was hoping for a miracle and don’t think there is one 🥲

October 21, 2024
Rated 5 out of 5 stars

Love this product (vape oil)

Love this product (vape oil) - nice and pleasant on the palate, and equally soft and pleasant effect. Will absolutely buy this again. Thank you guys! 🧡

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Experienced, excellent service

Experienced in the product and excellent knowledge of the conditions I suffer and how CBD will be beneficial to my day to day life. Made the whole process easy with no stress

December 19, 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Alex,
We're so glad you're enjoying our products, it's really great to hear about your positive experience!

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Will buy again!

Great customer service and good quality products

November 7, 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Lele,
We're so glad you're enjoying our products, it's really great to hear about your positive experience!

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

CBD Infused Bath Salts

The CBD Infused Bath Salts are absolutely AMAZING 🤩 I have never felt so relaxed after a bath. I would highly recommend this product

December 1, 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Christine,
We're so glad you're enjoying our products, it's really great to hear about your positive experience with our bath salts! 🛁

Thank you for taking the time to leave us a review ❤️

Rated 1 out of 5 stars

Faulty pipettes

The pipette doesn’t work, so it’s very difficult to extract the oil in a measured controlled way.

December 6, 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hello Julian,

Biogenic has a 5* customer service component to our business so it is very disappointing to read this review.

We have searched our inbox and cannot find any trace of your complaint. You can rest assured that this would have been dealt with immediately and the pipette replaced. I can see that you have ordered from us before, so hopefully the oil is working effectively!

We truly value your feedback and as a small growing business, customer satisfaction in our service and product is extremely importance to us.

Please reach out to us via email - info@biogeniccbd - to organise a replacement pipette.

Team Biogenic

Rated 5 out of 5 stars

I've had cbd bath bombs and it was…

I've had cbd bath bombs and it was amazing great service great people i don't go anywhere else one stop shop

September 21, 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Yasin,
Thank you for your kind words! We are glad you are enjoying our products :)

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Prompt and good service

November 13, 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Catherine,
Thank you for your kind words! Our number one priority at Biogenic are our customers, so we're glad to hear you agree.

Thank you for taking the time to leave us a review ❤️

Rated 4 out of 5 stars

My first order

My first order, facial oil, got damaged in the post, resulting in most of it leaking onto the packaging. The customer service I received was second-to-none. Response to my email was fast and I was reassured that this was a rare occurrence. A second bottle was dispatched and delivered in double-quick time. This experience made me think that Biogenic is a company that cares about it's customers (quite a rarity!) and is pulling out all the stops to create an excellent reputation. Fabulous! The products - face cream and oil are pretty amazing, too.

October 11, 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Kat,
Thank you for your kind words! Our number one priority at Biogenic are our customers, so we're glad to hear you agree. We're so glad you're enjoying our products as well, it's really great to hear about your positive experience with the face cream & oil.

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

Great product

Great product, definitely gives me a sense of calm.

October 5, 2023
Biogenic CBD logo

Reply from Biogenic CBD

Hey Lesley,
We're so glad you're enjoying our products, it's really great to hear about your positive experience.

Thank you for taking the time to leave us a review ❤️

Rated 5 out of 5 stars

I don't travel without the balms!

I have been using various products from the Biogenics range - from the balms to the face and body oils - and am a big fan of this brand. The balms brought great relief to my painful shoulder (cooling balm), and the face oil feels incredibly nourishing and rich, without being slimy, as some oils can be. Great products - I won't travel without the balms now!

May 5, 2023
Unprompted review
Biogenic CBD logo

Reply from Biogenic CBD

Hey Zarouhi,
We're so glad you're enjoying our products, it's really great to hear about your positive experience with the balm & face oil.

Thank you for taking the time to leave us a review ❤️

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