Biorootlabs 

Reply from Biorootlabs

Apr 1, 2026

Thank you very much for your kind words!

We’re really happy to hear you’re enjoying the product and feel it offers great value, that’s exactly what we aim for. Your support means a lot to us, and we truly appreciate you taking the time to share your feedback.

If you ever have any questions or need anything, we’re always here for you!

Reply from Biorootlabs

Mar 31, 2026

Thank you for sharing such detailed and honest feedback, we genuinely appreciate you giving us another chance after your first experience, and we’re very sorry that we’ve let you down again.

Waiting weeks for delivery, especially after paying for expedited shipping, is incredibly frustrating, and we completely understand why this has impacted your trust in us. While we have experienced an unexpected surge in demand, we fully recognise that this should never come at the expense of the service you were promised.

We’re also really sorry to hear about the repeated emails and any confusion or frustration caused by subscription or follow-up offers. That’s certainly not the experience we want for our customers, and your feedback here is extremely valuable in helping us improve how we communicate.

It does mean a lot to us that you found the product itself to be good, but we completely agree that great products should always be matched with equally reliable service.

We would truly appreciate the opportunity to turn this around for you. Please contact us directly at info@biorootlabs.com with your order details, and we will personally prioritise your case, provide a clear update, and ensure everything is handled properly from here.

Thank you again for your patience and for being so candid with us, we’re committed to doing better.

Reply from Biorootlabs

Mar 31, 2026

Thank you so much for your honest feedback, we truly appreciate you taking the time to share your experience with us.

We’re really sorry to hear that the delivery dates for your Turmeric Curcumin 95 capsules have been changing. We completely understand how frustrating and inconvenient that can be, especially when you’re looking forward to receiving your order.

Occasionally, unexpected delays can happen due to factors like high demand, courier disruptions, or processing issues, but that doesn’t make it any less disappointing, and for that, we sincerely apologise.

We’d genuinely love the opportunity to look into this for you and make things right. Could you please reach out to us at info@biorootlabs.com with your order details? Our team will prioritise your case, provide you with a clear update, and do everything we can to resolve this as quickly as possible.

Your trust means a lot to us, and we’re committed to improving your experience.

Reply from Biorootlabs

Mar 30, 2026

Thank you so much for sharing your experience! We’re thrilled to hear that you noticed a difference in your pain levels within the first week. It means a lot to us that our Turmeric Curcumin 95 supplement made a real impact where other brands didn’t. Your feedback truly inspires us to keep delivering high-quality products that help people feel their best every day!

Reply from Biorootlabs

Mar 30, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear about the trouble with your order and completely understand your frustration, it’s never our intention for any customer to feel unheard. Your feedback is incredibly important to us, and we want to make this right.

Please reach out directly to us at info@biorootlabs.com with your order details, and we’ll prioritize resolving this for you immediately. We genuinely appreciate your patience and the chance to correct this situation.

Thank you again for bringing this to our attention. Your experience helps us improve and serve our customers better.

Reply from Biorootlabs

Mar 30, 2026

I want to sincerely apologise for the frustration and disappointment you’ve experienced, Graeme. Your feedback is taken very seriously, and I truly understand how concerning it must feel to have no response, no product received, and no clarity regarding your order. This is not the standard we aim to uphold.

Please be assured that your order 206035 is now being treated as a priority. I would greatly appreciate the opportunity to resolve this for you as quickly and smoothly as possible. If the order has not been fulfilled or delivered as expected, we will ensure that a full refund is processed immediately or arrange a replacement, whichever you prefer.

It’s clear we’ve fallen short in communication, and for that I am genuinely sorry. Your trust means everything to us, and we are committed to making this right.

Could you please reply directly to this email or contact us at info@biorootlabs.com with confirmation of your preferred resolution? Once received, I will personally oversee the matter to ensure it is handled without further delay.

Thank you for your patience and for bringing this to our attention. We truly value your support and the opportunity to restore your confidence in us.

Reply from Biorootlabs

Mar 30, 2026

Thank you for sharing your experience, we’re genuinely sorry to hear about the frustration and inconvenience this situation has caused you. That’s certainly not the kind of experience we want anyone to have with us.

We take issues like incorrect delivery addresses very seriously, and we completely understand how disappointing it is not to have received your order or a timely resolution. We also sincerely apologize if our communication has felt delayed or unhelpful, that’s not the level of service we aim to provide.

We would really appreciate the opportunity to make this right for you. Could you please reach out to us directly at info@biorootlabs.com with your order details? If you’ve already contacted us, kindly resend your message with “URGENT – ORDER ISSUE” in the subject line so we can prioritize and personally review your case.

Your satisfaction matters a great deal to us, and we’re committed to resolving this as quickly as possible, whether that means arranging a replacement or finding another suitable solution.

Thank you again for bringing this to our attention, and we hope to restore your trust in us.

Reply from Biorootlabs

Mar 30, 2026

Thank you so much for sharing this, we truly appreciate you taking the time, especially given your initial skepticism. It means a lot to hear that you gave it a chance despite past experiences.

We’re genuinely glad to know that the turmeric curcumin capsules have helped ease some of your aches and discomfort. As you said, it’s not about promising miracles, but about providing real, noticeable support, so hearing that it’s made a difference for you is incredibly rewarding for our team.

Your feedback will definitely help others who may be feeling the same hesitation you once had, and we’re grateful you chose to share your honest experience.

Wishing you continued comfort and wellbeing, and thank you again for your trust.

Reply from Biorootlabs

Mar 30, 2026

Thank you very much for taking the time to share your experience, we truly appreciate both your patience and your balanced feedback.

We’re sorry to hear there was initially some difficulty around the subscription cancellation, but we’re glad we were able to reach a resolution and process your refund. That said, we completely understand how frustrating a prolonged back-and-forth can be, and we sincerely appreciate your persistence while we worked through it together.

We also really value your advice to other customers. Ensuring clarity around subscription management and cancellation is extremely important to us. For transparency, subscriptions can be managed or cancelled at any time through the customer portal by clicking the “Manage Subscription” tab at the top of our website, and once cancelled, no further shipments should be processed.

Your feedback helps us improve both our communication and processes, and we’re grateful you took the time to share it.

Thank you again for your understanding and for giving us the opportunity to make things right.

Reply from Biorootlabs

Mar 30, 2026

Thank you for taking the time to share your experience, we truly appreciate your feedback and are very sorry for the frustration this situation has caused.

We completely understand how concerning it must feel to see unexpected charges and shipments, especially when you intended to make a one-time purchase and are unable to take the capsules due to other medication. Your concerns are absolutely valid, and we sincerely apologize for the stress this has caused.

We’d also like to gently clarify how the subscription option works, as transparency is very important to us. During checkout, there is an option displayed just above the “Add to Cart” button that reads:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
Selecting this option enrolls the order into a monthly subscription for the same product. This subscription does not include any additional charges beyond the recurring monthly shipment of your original order.

Customers have full control over this and can manage or cancel their subscription at any time through the customer portal, which can be accessed by clicking the “Manage Subscription” tab at the top of our website. Once a subscription is cancelled, no future orders should be processed or shipped.

That said, we are very concerned to hear that additional shipments and charges were still processed after your cancellation request. This is not the experience we want for you, and we would really like to investigate this further and make things right.

Please reach out to us at info@biorootlabs.com with your order details and include “URGENT – BILLING ISSUE” in the subject line. We will prioritize your case to:
Confirm your subscription is fully cancelled
Prevent any further charges
Review and resolve any outstanding payments or shipments

Your trust means a great deal to us, and we are committed to resolving this as quickly and fairly as possible.

Reply from Biorootlabs

Mar 30, 2026

Thank you so much for sharing your experience, it truly means a lot to us!

We’re really glad to hear that the turmeric has been helping ease your knee discomfort, especially within such a short time. As you mentioned, it’s not about instant miracles, but about consistent, gradual support, so it’s wonderful to know you’re already noticing a positive difference after 30 days.

Your feedback is incredibly valuable, and we’re grateful you chose to give our supplements a try. Stories like yours genuinely motivate us to keep delivering the best quality possible.

Wishing you continued improvement and comfort, and thank you again for your trust and support.

Reply from Biorootlabs

Mar 30, 2026

Thank you for sharing your experience, we’re truly sorry for the frustration and distress this situation has caused you. We completely understand how alarming it must have felt to see attempted charges and to take the step of cancelling your card. That’s certainly not the experience we want anyone to have.

We’d also like to respectfully clarify how the subscription option works, as transparency is very important to us. During checkout, customers are presented with two options: a one-time purchase or a subscription. The subscription option is displayed just above the “Add to Cart” button and clearly states:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
If selected, this enrolls the order into a monthly shipment of the same product. There are no additional or hidden fees, it is simply a recurring order of the original purchase.

Customers can freely manage or cancel their subscription at any time through the customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no further orders should be processed or shipped. Otherwise, if the one-time purchase option is selected, no subscription is created.

That said, we are very concerned to hear about your experience with repeated charge attempts and the difficulty you faced trying to contact support. This is not the level of service we aim to provide, and we sincerely apologize if our communication fell short or caused further frustration.

We would genuinely appreciate the opportunity to review your case in detail and ensure everything is fully resolved. Please contact us at info@biorootlabs.com with your details and include “URGENT – BILLING ISSUE” in the subject line so we can prioritize your case. We want to make sure:
No active subscription remains on your account
No further charges are attempted
Your concerns are properly addressed

We truly regret the inconvenience this has caused and appreciate you bringing it to our attention.

Reply from Biorootlabs

Updated Mar 29, 2026

We’re really pleased to hear that both you and your wife were happy with the turmeric curcumin supplements themselves. That truly means a lot to us. However, we’re very sorry to hear about the frustration surrounding the subscription, your experience is important, and we completely understand your concerns.

We’d like to clarify that the subscription option is selected during checkout and is displayed directly above the “Add to Cart” button with the message: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” This is intended to make it as clear as possible when a subscription is being chosen rather than a one-time purchase.

That said, we fully acknowledge that this may not have been clear enough in your experience, and we take that feedback seriously. We are actively reviewing how this is presented to ensure it’s even more transparent and easy to understand.

For reassurance, subscriptions can be freely managed or cancelled at any time through the customer portal. This can be accessed via the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders will be processed or shipped. There are also no additional or hidden charges associated with subscriptions, they simply provide a convenient monthly shipment of the original order.

We would truly appreciate the opportunity to make this right for you both. Please reach out to us at info@biorootlabs.com, and our support team will prioritise your case, ensure everything is resolved promptly, and assist with any further concerns.

Thank you again for your honest feedback, it helps us improve and serve our customers better. We hope to have the chance to restore your confidence in us.

Reply from Biorootlabs

Mar 28, 2026

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience this situation has caused you. I completely understand how disappointing it must feel to be waiting this long and not seeing clear resolution yet.

I’ve personally looked into your order (#193593), and I want to assure you that it has now been escalated to our logistics team. The latest tracking confirms that your package is currently en route to Kildare, A83 PN82, Ireland, where it will be handed over for final delivery by AnPost.

I sincerely regret the delay and the confusion caused by the extended transit time. While we would absolutely prefer to issue an immediate refund for you, the shipment is still actively moving through the courier network. At this stage, even the courier is unable to redirect or return it to our warehouse.

That said, please know you are fully protected. As soon as the package reaches you, you are very welcome to refuse delivery or return it to us, and we will promptly process your full refund once it is received back on our end.

Your patience means a great deal to us, and I truly appreciate you bearing with us while this is resolved. We’re committed to making this right for you.

If there’s anything further I can assist you with, please don’t hesitate to reach out directly at info@biorootlabs.com, I’ll be more than happy to help.

Reply from Biorootlabs

Mar 28, 2026

Thank you for sharing your feedback, we’re truly sorry to hear about the frustration and concern this situation has caused you. We completely understand how alarming unexpected charges can feel, and we genuinely appreciate you bringing this to our attention.

We’d like to clarify that during checkout, there is an option to select a subscription, which is clearly displayed just above the “Add to Cart” button as:
“Save 20% with automatic refills, Shipped every month. No commitment. Cancel anytime.”
This is placed there to ensure customers can clearly see when they are opting into a recurring delivery.

In your case, our records indicate that the subscription selected was set to a quarterly delivery (every 3 months), not daily or weekly billing. Subscriptions are entirely optional and fully within your control. They can be managed or cancelled at any time through your customer portal by clicking the “Manage Subscription” tab located at the top of our website. Once cancelled, no further orders or charges will be processed. There are also no additional or hidden fees, it is simply a recurring shipment of the same product as your original order based on the selected delivery frequency.

We’d also like to better understand your concern regarding repeated charges. Since subscription orders are processed based on the selected schedule, we would really appreciate the opportunity to review the specific dates and transactions with you so we can clarify exactly what occurred and resolve any issues promptly.

We can also see that your second subscription order is currently in transit. If you no longer wish to receive it, you may refuse delivery or return the package once it arrives, and we will be more than happy to process a full refund upon its return.

Please reach out to us directly at info@biorootlabs.com with your order details so we can assist you further and ensure everything is properly resolved.

We’re here to help and would truly value the opportunity to make this right for you.

Reply from Biorootlabs

Mar 27, 2026

Thank you so much for sharing your experience! It truly means a lot to hear how the Turmeric Curcumin 95 capsules have been supporting your joint health, especially after just a month of consistent use. We’re also really glad the pill box has been helpful in keeping your routine on track; those little details can make such a big difference day to day.

Your feedback is genuinely appreciated, and we’re grateful you took the time to share it. Wishing you continued comfort, mobility, and great health on your wellness journey!

Reply from Biorootlabs

Mar 27, 2026

Thank you so much for your wonderful feedback! We’re truly grateful to hear that BioLabs Turmeric has made such a noticeable difference in reducing your arthritic pain, especially in your hands and feet. That kind of relief can have a real impact on daily life, so it means a lot to know it’s supporting you in a meaningful way.

We’re also glad to hear it’s living up to your expectations, your trust in our product is something we don’t take lightly. Thank you again for sharing your experience, and we wish you continued comfort and wellbeing on your journey!

Reply from Biorootlabs

Mar 27, 2026

Thank you for your feedback! We’re really pleased to hear that you’re satisfied with both the product and the delivery experience. Providing a smooth, reliable service alongside a quality product is very important to us, so it’s great to know we met your expectations.

We truly appreciate your support and hope to continue delivering a great experience for you in the future!

Reply from Biorootlabs

Mar 27, 2026

Thank you so much for your kind words! We’re absolutely delighted to hear that you love our turmeric and that it’s helping support your knees. Knowing it’s making a real difference in your daily comfort is incredibly rewarding for us.

We truly appreciate you taking the time to share your experience, and we wish you continued ease and mobility!

Reply from Biorootlabs

Mar 26, 2026

Thank you so much for sharing your experience, it truly means a lot to us.

We’re really glad to hear you’ve started noticing an improvement in your knees after taking our turmeric curcumin capsules. We understand how challenging persistent discomfort can be, so even small steps forward are worth celebrating.

Natural supplements often work gradually, so it’s encouraging that you’re already seeing progress within a couple of months. We hope that with continued use, you’ll experience even greater relief over time.

Thank you again for trusting Bio Root Labs on your wellness journe, we’re here for you every step of the way!