Biorootlabs 

Reply from Biorootlabs

Apr 7, 2026

Thank you for taking the time to share your experience, I’m truly sorry for the frustration and concern this situation has caused you. We completely understand how upsetting unexpected charges and difficulty cancelling can feel, and we genuinely appreciate you bringing this to our attention.

We’d also like to provide some clarity around how the subscription option works. During checkout, there is an option displayed just above the “Add to Cart” button that reads:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This is where customers can opt into a subscription. Once selected, it sets up a monthly shipment of the same product, there are no additional or hidden fees, just the recurring order.

Subscriptions can be managed or cancelled at any time through the customer portal, which is accessible via the “Manage Subscription” tab located at the top of our website. Once a subscription is cancelled through this portal, no future orders are processed or shipped.

That said, what you’ve described, especially the difficulty cancelling and being stuck in a loop, is not the experience we want for any of our customers, and it’s something we take very seriously. We sincerely apologize for the inconvenience and confusion this may have caused.

Please reach out to us directly at info@biorootlabs.com with your order details so we can personally review your case, ensure everything is fully cancelled, and resolve any outstanding concerns or charges for you as quickly as possible.

Thank you again for your feedback, it truly helps us improve, and we appreciate the opportunity to make this right.

Reply from Biorootlabs

Apr 7, 2026

Thank you so much for your kind feedback! It truly means a lot to hear that you’re enjoying the Turmeric Curcumin 95 capsules and finding them beneficial.

We’re also really glad the every-other-month delivery schedule works well for you, that’s exactly what we aim for: making it easy and convenient to stay consistent with your wellness routine.

Your support and trust are genuinely appreciated, and we’re here anytime you need us. Thanks again for being part of our community!

Reply from Biorootlabs

Apr 7, 2026

Thank you very much for your thoughtful feedback! We really appreciate your patience with the delivery time, and we’re so glad to hear that everything else went smoothly.

Your understanding means a lot to us, and we’re always working to improve our delivery experience so it’s just as great as the product itself. Thanks again for your support, we’re truly grateful to have you with us!

Reply from Biorootlabs

Apr 7, 2026

Thank you so much for sharing this, it’s wonderful to hear that you’re starting to feel the effects! That’s exactly what we hope for, and it means a lot to know it’s making a positive difference for you.

We’re also really glad our follow-up stood out. Supporting you throughout your journey is incredibly important to us, and your feedback reassures us that we’re on the right track.

We truly appreciate your trust and kind words, thank you for being part of our community!

Reply from Biorootlabs

Apr 7, 2026

Thank you very much for sharing this, your feedback truly means a lot to us! We’re absolutely thrilled to hear how much these have helped you, especially that your legs are no longer hurting and the stiffness has improved. That’s exactly the kind of difference we hope to make.

It’s incredibly rewarding to know you’re feeling more comfortable and supported in your day-to-day life. Thank you again for your trust and for being part of our community!

Reply from Biorootlabs

Apr 7, 2026

Thank you very much for taking the time to share your experience! We’re so pleased your order arrived quickly, and it means a lot to hear that you value our straightforward, no-pressure approach, honesty is at the heart of what we do.

It’s great to know you’re giving the product a proper try, and we’ll be here whenever you’re ready to share your results. We really appreciate your support!

Reply from Biorootlabs

Apr 6, 2026

Thank you so much for sharing your experience and for your thoughtful question, we truly appreciate you taking the time to check in with us.

It’s great to hear you’ve been consistent with taking your Turmeric Curcumin 95 capsules. Taking all three at night can work well for many people, especially if it fits comfortably into your routine. Pairing them with yogurt is actually a smart choice too, as having a small amount of food (particularly something with a bit of fat) can help support absorption.

If you’re not eating a large dinner, your approach with yogurt is a nice way to still give your body something to work with. Turmeric compounds like curcumin are better absorbed when taken with food, so you’re definitely on the right track.

That said, everyone’s body is a little different, some people prefer splitting the dose across the day or taking it with a slightly larger meal to maximize benefits. If you ever feel like experimenting, you could try that and see what feels best for you.

If you’d like more personalized guidance, we’d love to help, feel free to reach out to us anytime at info@biorootlabs.com.

Thanks again for your support and for being part of our community, it means a lot to us!

Reply from Biorootlabs

Apr 6, 2026

Thank you so much for sharing your experience with our Turmeric Curcumin 95 capsules, we truly appreciate you taking the time to leave your feedback.

We’re really glad to hear that you’ve started noticing improvements in your hip pain. That’s exactly what we hope for, and it means a lot to know the product is supporting you in a positive way. Everyone’s journey is different, so it’s encouraging to hear it’s already making a difference for you.

Please feel free to keep us updated on your progress, we love hearing from our customers. And if you ever have any questions or need support, don’t hesitate to reach out to us at info@biorootlabs.com. We’re always here to help.

Wishing you continued comfort and wellness ahead

Reply from Biorootlabs

Apr 6, 2026

Thank you for taking the time to share your experience, we genuinely appreciate your feedback, and we’re really sorry to hear about the frustration this situation has caused you.

We understand how concerning this must have felt, especially if the subscription setting wasn’t clear at the time of purchase. Please know that our intention is never to mislead customers, and we take comments like yours very seriously. Transparency and trust are incredibly important to us, and your feedback highlights an area where we clearly need to do better.

We’d really like the opportunity to make this right for you. It’s not our standard to ignore cancellation requests, so we’re concerned to hear this and would like to investigate what may have gone wrong. Could you please reach out to us again at info@biorootlabs.com with your order details? We’ll prioritise your case and ensure your subscription is fully cancelled, along with reviewing any charges involved.

We also truly appreciate your suggestion regarding the subscription tick-box. Feedback like this helps us improve, and we will be reviewing how this option is presented to make it clearer for all customers.

Thank you again for bringing this to our attention, and we hope to have the chance to resolve this for you.

Reply from Biorootlabs

Apr 5, 2026

Thank you so much for taking the time to share such a thoughtful and detailed review!

We truly appreciate your understanding that turmeric works best with consistency, and we’re so glad to hear you’ve experienced the benefits after sticking with it. It’s fantastic that you’ve found it convenient for both daily use and travel, that’s exactly what we hoped to achieve when designing the product.

Your kind words about the formulation and effectiveness mean a lot to our team. Knowing that our Turmeric Curcumin 95 capsules have become a valued part of your daily routine is incredibly rewarding.

If you ever have any questions or need support, please don’t hesitate to reach out to us at info@biorootlabs.com, we’re always here to help.

Thank you again for your trust and continued support!

Reply from Biorootlabs

Apr 5, 2026

Thank you for bringing this to our attention, we’re truly sorry for the frustration and concern this situation has caused you. This is absolutely not the experience we want anyone to have with Bio Root.

Please rest assured that we take matters like this very seriously. We have already flagged your case for urgent review, and our support team is investigating the charge and order details right away. If an order was processed in error or without your clear consent, we will ensure it is canceled and that any incorrect charges are fully refunded.

We’d also like to gently clarify that during checkout, there is an option to “Save 20% with automatic refills – shipped every month, no commitment, cancel anytime.” This option is displayed just above the “Add to Cart” button so customers can clearly see when they are selecting a subscription. Once activated, subscriptions can be easily managed or canceled at any time through the customer portal by clicking the “Manage Subscription” tab at the top of our website. After cancellation, no future orders will be processed.

In the meantime, we have taken immediate action and canceled the subscription order under your name to prevent any further charges. To ensure we’ve matched the correct account and fully resolved your case, could you please confirm a few details by replying to this email at info@biorootlabs.com with:

The name used on the order
The email address associated with the purchase
Any order confirmation details

Once we receive this information, we will finalize the review and ensure everything is properly handled for you.

We truly appreciate your patience and the opportunity to make this right. Our team is here to support you every step of the way.

Reply from Biorootlabs

Apr 4, 2026

Thank you for taking the time to share your experience, we genuinely appreciate you bringing this to our attention.

We’re really sorry to hear about the confusion around the PayPal setup and your billing. We completely understand how frustrating that must feel, and we take this kind of feedback very seriously.

To clarify, the subscription option is selected during checkout and is clearly displayed just above the “Add to Cart” button, where it states: “Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.” This is intended to make it as transparent as possible when a subscription is being chosen.

That said, we understand that this may not have been clear in your experience, and we truly appreciate you highlighting it. Please note that subscriptions can be freely managed or cancelled at any time through your customer portal. You can access this by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no future orders or charges will occur. We also want to reassure you that there are no additional fees for subscriptions, they simply schedule a monthly shipment of the same product as your original order. This option and access to the subscription portal are also displayed at the top section of our website.

We’re also sorry to hear that the product didn’t provide the results you were hoping for. We understand how important it is to find something that truly helps, especially when dealing with inflammation, and we regret that this wasn’t your experience.

We’d really like the opportunity to look into your specific case and make things right. Could you please reach out to us directly at info@biorootlabs.com with your order details? Our team will investigate the billing concern and assist you as quickly as possible.

Thank you again for your honest feedback, it truly helps us improve and better serve our customers.

Reply from Biorootlabs

Apr 4, 2026

Thank you so much for sharing your experience, we truly appreciate your patience and your thoughtful feedback.

We’re sorry to hear that your order took longer than expected to arrive, but we’re really glad to know that you’re starting to feel some positive changes. It’s encouraging to hear that you’re experiencing a bit more strength and less discomfort in your knees, that’s a great step forward.

Many customers find that results can build gradually over time, so it’s wonderful to hear that you’re feeling hopeful and confident about continued improvement. We’re rooting for you and hope you keep seeing even more progress in the weeks ahead.

If you ever have any questions or need support along the way, please don’t hesitate to reach out to us at info@biorootlabs.com, we’re always here to help.

Thank you again for being part of the BioRoot Labs community.

Reply from Biorootlabs

Apr 2, 2026

Thank you so much for sharing your experience, it truly means a lot to us.

We’re incredibly grateful to hear how much of a difference the turmeric curcumin has made for you, especially with something as frustrating as a torn meniscus. Being able to move freely, stay active, and go so long without flare-ups is no small thing, and it’s wonderful to know our supplement has been part of that journey.

Your story is exactly why we’re so passionate about what we do. Thank you again for your trust and for taking the time to share this, it will undoubtedly inspire and help others facing similar challenges.

Wishing you continued comfort, strength, and many more pain-free days ahead

Reply from Biorootlabs

Apr 2, 2026

Thank you so much for this incredible feedback, it genuinely means the world to us.

We’re absolutely delighted to hear that our turmeric capsules have helped ease your arthritis pain and made such a meaningful difference in your daily life. Knowing that you’re now feeling relief in both your hand and knee is exactly why we’re so passionate about using high-quality ingredients and doing things the right way.

A special thank you as well for your kind words about Joshua, we’ll be sure to pass this on to him. Providing first-class support is something we truly care about, so it’s wonderful to know you felt well looked after.

We’re especially grateful for your trust after trying so many other brands, and your recommendation means more than you know. Thank you again for taking the time to share your experience, it will surely help others who are searching for something that truly works.

Wishing you continued comfort, mobility, and many more pain-free days ahead

Reply from Biorootlabs

Apr 2, 2026

Thank you for taking the time to share your experience, we truly appreciate your honest feedback, even though we’re very sorry to hear about the frustration you went through.

What you’ve described is not the level of service or communication we aim to provide. We completely understand how disappointing it must have felt to deal with delays, unclear updates, and not receiving timely support, especially after being charged. That’s not acceptable, and we sincerely apologize for the inconvenience and lack of responsiveness you experienced.

We’re actively reviewing our customer support and order processing systems to ensure situations like this don’t happen again. Your feedback is incredibly valuable in helping us identify where we fell short and improve.

We’d really appreciate the opportunity to make this right for you. If you’re open to it, please reach out to us directly at info@biorootlabs.com with your order details, and we will personally look into your case and work toward a resolution.

Thank you again for your patience and for bringing this to our attention, it genuinely helps us do better.

Reply from Biorootlabs

Apr 2, 2026

Thank you so much for sharing your story with us, it’s truly inspiring.

We can only imagine how challenging that long wait must have been, and we’re so glad to hear that turmeric with curcumin was able to bring you meaningful relief from joint pain and tension along the way. Your strength and determination in taking control of your health is incredibly admirable.

It means a great deal to us that you’ve found value in making this part of your daily routine, and your recommendation for others in their golden years is both thoughtful and encouraging. We’re honoured to be a small part of your wellness journey.

Wishing you continued recovery, comfort, and many more active, pain-free days ahead

Reply from Biorootlabs

Apr 1, 2026

We’re really sorry to hear about your experience, and we genuinely appreciate you taking the time to share your feedback. We understand how frustrating unexpected charges and deliveries can feel, and we’d like to clarify a few important points while also working toward a resolution for you.

At the time of checkout, the subscription option is clearly presented just above the “Add to Cart” button, with the message:
“Save 20% with automatic refills. Shipped every month. No commitment. Cancel anytime.”
This is designed to ensure full transparency so customers are aware they are enrolling in a recurring delivery service. There are no hidden fees associated with this, subscriptions simply repeat the original order on a monthly basis at the same discounted rate.

Customers have full control over their subscription through the customer portal, which can be accessed via the “Manage Subscription” tab at the top of our website. From there, orders can be modified, skipped, or cancelled at any time. Once a subscription is cancelled, no further shipments or charges are processed.

That said, your concerns matter to us. We’ve attempted to locate the March order you mentioned but have not yet found a matching record under your name. It’s possible there may be a discrepancy in the details we have on file, and we’d really like to investigate this further for you and make things right.

Please reach out to us directly at info@biorootlabs.com with your order details (such as the name used, email address, or order number), and we will personally look into this as a priority. We’re also happy to assist you with returns and ensure everything is handled properly.

We’re committed to being transparent and fair, and we truly regret that your experience left you feeling otherwise. Thank you again for bringing this to our attention, we hope to resolve this for you as quickly as possible.

Reply from Biorootlabs

Apr 1, 2026

We’re really sorry to hear how frustrating this situation has been for you, and we truly appreciate your patience while this was being handled.

After reviewing your case, we can confirm that the refund has already been successfully processed on our end. In some cases, depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

Since it has now been over two weeks, we kindly recommend contacting your bank or credit card company directly. They will be able to locate the transaction and provide more specific details on when the funds will be reflected, as processing times can vary between financial institutions.

If you need any confirmation or proof of the refund from our side, please don’t hesitate to reach out to us at info@biorootlabs.com, and we’ll be happy to assist further.

We sincerely apologise again for the inconvenience caused and appreciate you bringing this to our attention.

Reply from Biorootlabs

Apr 1, 2026

Thank you so much for sharing your experience, it truly means a lot to us.

We’re really glad to hear that you’re already noticing some positive effects after just a couple of weeks. We understand how challenging arthritis can be, so we genuinely hope that with a bit more time, you’ll continue to see even greater improvements.

Your patience and openness in giving the supplement a fair try are deeply appreciated. And it’s wonderful to know that our follow-up and support have made a difference for you, that’s something we care about.

Please do keep us updated on your progress over the next few weeks, we’re here for you every step of the way and cheering you on!

Wishing you comfort, strength, and continued improvement