BirchHosting Reviews 

59
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Been with them for three years. On the rare occasions I have needed support, Greg has been there incredibly quickly and helpful - even when, as now, I asked for advice on leaving the service, as I am... See more

Rated 5 out of 5 stars

Outstanding in every way! Greg provides amazing support, the best I've ever come across. Always there and providing thorough, sound advice, and has often offered a solution and then talked me thr... See more

Rated 5 out of 5 stars

Birch Hosting has been my main web hosting provider for over 8 months now and one word comes to mind to describe the service - outstanding. The support is excellent and full of sharp insight,... See more

Rated 5 out of 5 stars

Probably the best hosting support in the country. I've recommended and used Birch Hosting for multiple sites and multiple clients and they are always helpful and efficient, often going beyond what we... See more

Company details

  1. Business Services

Written by the company

A Premium UK Web Host with a affordable price tag. We offer cPanel Hosting, 300+ One Click Installs, Backups every 6 hours, RVSitebuilder Pro, and multiple Domain Hosting, with 30 Day Money Back Guarantee and much more. You're safe in our hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(59)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Support Provided by Greg was Fantastic!

Greg provided superb support and helped immensely in the migration from a previous hosting service.
It's a rarity in this sector and makes a massive difference to any potential customer.
Thanks for the effort and support. Highly recommended.

July 24, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonderful support at a bargain price

My Reseller package at Birch Hosting cost less than half my previous package.
The support is second to none. A prompt response, thorough investigation and a quick resolution while being kept informed at every stage.
Wonderful support at a bargain price - what is not to like?

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

I cannot praise Birchhosting highly enough!

This was a very complicated issue, to do with downsizing which demanded a whole lot of difficult work.
The support I received was simply outstanding - and Birchhosting again and again went the extra mile to help me.
I simply cannot praise them highly enough!

November 20, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Greg always gives such great customer…

Greg always gives such great customer service and reacts so quickly to any call for help! I've learnt so much over the years from him and know I can always rely on Birch Hosting to fix any issues. I'm so pleased they were recommended to me.

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

Love Birch hosting

Seriously, haven't met a better customer service than these guys have. They really care about their customers and it shows. Great value for money, highly recommend them.

April 22, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing support especially for a non-techi

Birch Hosting was recommended to me by a friend, being a total newbie to hosting and WordPress I was apprehensive. I didn't need to be!

Greg helped me choose the right package for my website, made sure it was pointing to the right place (URL) for me and set up WordPress for me.

18 months later and I have managed to break my site at least twice and bugged Greg on many occasions whilst building my little business. He is patient, kind and considerate. He doesn't talk down to you and explains my errors in plain English ;)

The hosting offers so much for your money too, I don't have to worry about security on my site as this is all handled at server side. I feel confident that my site is secure and being looked after and that Greg is part of my team.

I recommend Birch Hosting on my website to other people looking to build a website and get their business online.

Thank you Greg!

Emma Hannay
Owner (and website breaker) at Stamped With Love

February 17, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding in every way

Outstanding in every way! Greg provides amazing support, the best I've ever come across. Always there and providing thorough, sound advice, and has often offered a solution and then talked me through the complete process.

Websites and email are all wonderfully fast on the Birch servers.

Highly recommended.

February 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They don't just reply to questions quickly, they pre-emptively contact me from time to time if they spot something wrong on my account or if I have been spammed. Would highly recommend.

January 18, 2021
Unprompted review
Rated 5 out of 5 stars

More than just putting things right

It's not just a case of fixing my latest online disaster - Greg always takes the trouble to explain what I did to get into that position so I'll never do that any more, and what he's done to get me out of it again. A healing and a learning experience all at the same time.

November 13, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Best customer service I've ever experienced.

Where to start! I thought I had a great deal and service with my previous hosting provider until we need their tech support for multiple key and crucial fixes to our business and found out that they simply didn't care. It's no surprise when a company is part of a bigger parent organisation. I decided it was time to move on.

I heard about Birch from a friend. When I saw the packages and price I realised I wasn't getting a good deal with my previous provider. Still being unsure still about Birch but having faith with my friend's recommendation, I decided to migrate everything. I can't believe how quick, efficient, friendly, welcome and most importantly knowledgeable Greg and his team are. I've never witnessed such amazing customer service in my life. These guys really care and go beyond providing instructions. In a couple of cases, they have literally fixed our issues when they shouldn't have too. We have a developer and he was thanking Greg for his quick super insight to rescuing us when our payment system went down and was effecting our business.

I can't ever image leaving Birch Hosting and if you are just starting out online, don't go anywhere else unless you want the headache of substandard customer service.

October 16, 2020
Unprompted review
Rated 5 out of 5 stars

Looking for Hosting?

If you are looking for a Hosting company then look no further.
I have been a Reseller with Birch for over 8 years and would recommend them 200%.
They provide excellent value for money with fast servers that are not overloaded with loads of other sites so you will always have fast-loading websites. They also prioritise security and reliability and have many things in place to achieve that so it's one less thing for you to worry about for your clients.
However, the number one reason to use Greg and his team is for the absolutely fantastic support you get. Not just with a rapid and responsive Ticket system but also by phone. Greg makes it his mission to fathom out any occasional problems that may occur. Usually, these are caused by us or others, but he still fixes them and doesn't just block access or pass the buck to someone else, like many other Hosting companies.
This is where other hosting companies totally get it wrong with slow replies and support staff that are inadequately trained. I know, I have been there with several others, both small and large companies.
I also like that they are in the UK so are better and quicker (from both an SEO and speed basis) than overseas Hosters as most of my websites are UK based.
Definitely a big Thumbs Up.
If you are on the fence about them, just give them a go, I promise you will not regret your decision!

November 28, 2019
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look