Used bird brand green tea outside paint for our summer house. This is fantastic paint. It covers well, does not drip and is fast drying and very consistent. Excellent finish. Does need a good stir if... See more
Company replied
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Delivered on time and well packed. Doesn’t go quite as far as anticipated - two and a half tubs for 9 panels, but we’re not too bothered as it covers well and we’re very pleased with the colour.
Company replied
Good quality oil which was thin enough to go through a spray gun. Easy application too via a paint brush on garden furniture.
Quick delivery and great paint product At first I thought the paint was a bit thin but after a second and third coat the paint and gate looks amazing. Need to order more as definitely needs a thi... See more
Company replied
Company details
Written by the company
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Contact info
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, United Kingdom
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4.6
Excellent
82 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Your shipper let you down
Your shipper let you down. It was not next day it was the day after. I did not receive any reason from them for the delay.
March 14, 2025
Reply from Bird Brand
Thanks for sharing. Yes, I can see that our parcel company collected on the 17th and should have delivered the next day. Apologies that it came a day later.
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Reply from Bird Brand
Many thanks for your review. That is great to hear!
Great delivery experience
I ordered 3 x 5litre timber treatments from Bird Brand. Delivery was prompt & my order arrived well packed in a very strong box marked "Fragile".
March 7, 2025
Reply from Bird Brand
That is great. We appreciate you sharing your experience!
Easy to purchase and reliable delivery
March 13, 2025
Reply from Bird Brand
Thank you for your review, that is great to know!
Reply from Bird Brand
Thanks Steve! :)
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exelend service from order to delivery
March 7, 2025
Reply from Bird Brand
Great to hear, thank you for sharing.
Reply from Bird Brand
Thank you for sharing your experience and order!
Great Service
Quick response. Excellently packaged. The Clear Lamp Oil is a great product that burns well, with no discernible odour and no smoking - ideal for using indoors.
January 6, 2025
Reply from Bird Brand
Thank you Andy, great feedback and much appreciated!
Reply from Bird Brand
Great to hear, thank you!
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Repeat order
Order despatched within two days. Courier company (APC) could not be faulted.
December 9, 2024
Reply from Bird Brand
Many thanks for your review! That is really helpful and good to hear how it went.
All positive
Easy to order, good product, speedy delivery, all at a reasonable price.
November 18, 2024
Reply from Bird Brand
That's great. Thank you for sharing!
Delivery bang on time very efficient…
Delivery bang on time very efficient company recommended it to any body
November 7, 2024
Reply from Bird Brand
Thanks Martin, super kind of you to review!
Reply from Bird Brand
Thanks Glen, that is great! Thank you.
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Prompt service,quick delivery
Prompt service,quick delivery . Only available online, all stores in Christmas trim.
October 9, 2024
Reply from Bird Brand
Thank you George for your great review!
Used the product before works great on…
Used the product before works great on rough fence panels.
October 8, 2024
Reply from Bird Brand
Thanks you Greame, that is very useful feedback. Thanks!
Swift order process
My local store discontinued this particular paint but since I had already started painting my fence I was glad to find it available online. The paint arrived only a couple of days after ordering and I am now was able to finish the fence using the same shade of paint
October 2, 2024
Reply from Bird Brand
Many thanks for your kind review. Really interesting about stockists as well. Thanks again!
Good clearly written web site
Good clearly written web site, that was easy to navigate.
October 1, 2024
Reply from Bird Brand
Thank you Alan, that is great to know! Cheers.
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I really liked this paint and used to…
I really liked this paint and used to buy it from my local shop but they stopped getting it in so had to order from here. Easy to order and nicely packaged. Arrived quickly.
September 11, 2024
Reply from Bird Brand
Thank you Julia for this great review!
Easy website
Easy website, pick a colour and pay. The postage hurt, £9, but it was a 5l tub so it's pretty heavy. Not opened it yet, hopefully it will cover the black we currently have on the fence.
September 11, 2024
Reply from Bird Brand
Thank you Ellie, we appreciate this review!
Matt black timber stain
Excellent product at reasonable price delivered quickly. 2nd time I have bought this product over the years.
September 3, 2024
Reply from Bird Brand
Thank you Alan, very decent of you to leave this review. Thanks!
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