I use Bird brand complete protection for my shed. The shed is large and takes a long time to paint. This product applies easily and quickly. The finish is lovely, my 10 year old shed looks brand n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used bird brand fence treatment before. The produce is easy to apply by spray or brush, covers well and the treatment lasts longer than many other brands . I would recommend bird brand, which i... See more
Company replied
Quick delivery and great paint product At first I thought the paint was a bit thin but after a second and third coat the paint and gate looks amazing. Need to order more as definitely needs a thi... See more
Company replied
Delivered promptly. We were not at home but the driver phoned before hand and followed the instructions to leave the product at the rear of the property. Excellent service!
Company replied
Company details
Written by the company
R K & J Jones Limited is a family business operating at a 12 acre site close to Thetford in Norfolk, UK. We manufacture and distribute a wide range of building and decorating products under the name of Bird Brand (our family name) that goes back 6 generations. Our products are gaining a reputation for excellence in Garden centres, hardware stores, builders and decorating merchants throughout the UK, Ireland and other EU countries. Bird Brand has a wide spectrum of D I Y products such as Ecosote® which is an exclusive ground-breaking water based wood preserver and creosote replacement that is economical, effective and completely safe. We also offer a niche range of rustic stains and coal tar coatings for period and specialist applications. We pride ourselves on providing a good customer experience, right the way from order and delivery to the satisfaction of applying the final product. Many of these products can only be obtained from Bird Brand. The company has recently invested with an additional 23,000 square feet of new warehousing and with other site improvements, the company is well placed to see continued growth and improve its capabilities. The Directors of the business are the four members of the Jones family and remain fully focused on delivering quality products and superior service for many more years to come.
Contact info
Southery Road, Feltwell, Thetford, Norfolk, IP26 4EH, Thetford, United Kingdom
- 01842 828101
- websales@birdbrand.co.uk
- birdbrand.co.uk
4.6
Excellent
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swift order process
My local store discontinued this particular paint but since I had already started painting my fence I was glad to find it available online. The paint arrived only a couple of days after ordering and I am now was able to finish the fence using the same shade of paint
October 2, 2024
Reply from Bird Brand
Many thanks for your kind review. Really interesting about stockists as well. Thanks again!
Advertisement
Good clearly written web site
Good clearly written web site, that was easy to navigate.
October 1, 2024
Reply from Bird Brand
Thank you Alan, that is great to know! Cheers.
I really liked this paint and used to…
I really liked this paint and used to buy it from my local shop but they stopped getting it in so had to order from here. Easy to order and nicely packaged. Arrived quickly.
September 11, 2024
Reply from Bird Brand
Thank you Julia for this great review!
Easy website
Easy website, pick a colour and pay. The postage hurt, £9, but it was a 5l tub so it's pretty heavy. Not opened it yet, hopefully it will cover the black we currently have on the fence.
September 11, 2024
Reply from Bird Brand
Thank you Ellie, we appreciate this review!
Matt black timber stain
Excellent product at reasonable price delivered quickly. 2nd time I have bought this product over the years.
September 3, 2024
Reply from Bird Brand
Thank you Alan, very decent of you to leave this review. Thanks!
Advertisement
Always a quality fence preservative and…
Always a quality fence preservative and quick delivery. Unfortunately local stockists do not keep good stock levels so I find it much easier to order direct
September 2, 2024
Reply from Bird Brand
Thank you for the review, interesting to know!
I was very pleased with communication…
I was very pleased with communication and speedy delivery of purchase. I will certainly buy from you again
September 10, 2024
Reply from Bird Brand
Thank you for the review, good to know!
Reply from Bird Brand
Thank you for the review, good to know!
Reply from Bird Brand
Thank you for the review, good to know!
Advertisement
Reply from Bird Brand
Thank you for the review, good to know!
A great product and prompt service
September 3, 2024
Reply from Bird Brand
That's great. Thank you for that!
Efficient Product arrived as and when it should do
Product arrived as and when it should do
August 29, 2024
Reply from Bird Brand
Much appreciated, thank you for the review
Advertisement
Complete+ superior wood protector
3rd time I've ordered from them, why? Spoke to their support/ sales the first time and got excellent advice and guidence on timber care and they never once pushed their products, I eventually bought and tried, worked very well and several years on cabin still in great condition, the purchase, shipment and delivery excellent, see no reason to change. The product works for me.
August 7, 2024
Reply from Bird Brand
We really appreciate this review! Thank you Gary
Reply from Bird Brand
Thanks Kevin, really good to hear.
Good website and very quick delivery.
August 5, 2024
Reply from Bird Brand
Excellent, many thanks for your review!
Advertisement
The product was as expected
The product was as expected, delivered very well packed, and very quickly.
July 18, 2024
Reply from Bird Brand
Very good of you to review us and much appreciated, thank you!
Great service but not so great packaging …
Unfortunately a paint tin lid was open in the delivery of 10 paint tins which obviously made a mess in the packaging.
I contacted sales and a new tin was sent out to me.
Excellent service and very good paint. Thank you.
July 9, 2024
Reply from Bird Brand
Thank you for your feedback. Sorry about the damaged tin, it does happen occasionally, I'm very sorry to say! Pleased all OK now though. Thanks again!
Excellent product does what it says on…
Excellent product does what it says on the tin no pun intended covers well
July 1, 2024
Reply from Bird Brand
Many thanks John, much appreciated!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.