Birminghampayments Reviews 

DO NOT BUY This is a scam
Told that was one off payment but if you dont keep paying for support you cannot make any changes to layouts or stock. Software is poor and not user friendly.
had to wipe hard drives as the operating system is locked down and they wont release admin passwords and installed Unicenta which is free and open source.
They have now started E-Mailing (after 3 years) saying we have noticed you are not using your system (I think there is a privacy or data protection issue here if they can see if machines are being used) I have replied but keep getting the same e-mails from their CRM system.
I did try to cancel originally but was told it was too late as the machines had been set up, this was of course a lie as delivery took another 2 weeks and then the software had to be downloaded.
DO NOT DEAL with this rip off outfit
UPDATE 19-5-25
Customer service wont remove my personal details unless I cancel a contract that i don't have from an e-mail that i no longer have. Customer service agents cannot do anything useful you would get more help from a 3 year old.

Do not touch with a barge pole. When you're in contract it's all fine. Try and leave and you're met with e-mails about your contract has been extended and there's a cancellation fee to pay. When you challenge that then it's about you not returning the terminal in time. And so it goes on one e-mail after another, all with different amounts you owe them for different reasons, all of which I've answered and disproved their argument but they keep coming up with new ones. After the latest one I'm ringing my solicitor on Monday to send them a Cease and Desist letter.

Good easy system to use explained very well

Basim - provided great customer serivce and very satisfied with xepay

Great company, staff are very helpful and the machine is good quality

Where do we start? Probably easier for new customers to stay well clear because they are very crafty at misleading you. I’ve heard from other customers of XE Pos that when a technician has done a support job they encourage them to leave positive reviews on trustpilot and wait on the phone with them while it is complete. I guess you want to know how I made contact with other customers? Oh that was just a data breach they had on their billing platform but failed to inform their customers or ICO. Anyhow enough of that plenty more to go at they then give you many dates of when your contractual end date is as they are incompetent they don’t actually know themselves I did keep records and followed the contract to the exact word give 14 days notice prior to the termination date by emailing cancellations however you never get a response from that email address nor can you speak to them on the phone as they just hang up! You phone them back and they continue just to hang up. They now have a new game of sending what’s apps with links to pay extortionate amounts and for everyday that goes by you don’t pay, an additional £5 is added. I did also try to call the what’s app number but guess what they hang up! Still awaiting a response from my written letter that was delivered by recorded post three weeks ago. This is still on going and I will be seeking legal advice soon I have kept logs of all communications as will be claiming full expenses and compensation for lost time I have a business to run not play games in the school playground.

Basim provided the great customer service overall experience is very good.

Basim provided me Outstanding Customer support and genuinely committed to solving issue efficiently.

BASIM was very good at customer support resolved all my Queries and Question to understand the devices.

Happy Customer.

I’ve used Xepay a couple times now and honestly, no complaints. The first transfer took a bit longer than I expected, but everything went through fine. Second time was quicker. Interface is pretty simple and straightforward, which I appreciate because I hate apps that try to be too fancy.
Customer support was decent — not super fast but they got back to me and sorted out what I needed. Fees are okay, nothing crazy. As long as it stays reliable, I’ll keep using it.

Disgraceful/disgusting people! They told me different contract end date, I asked for explanation, they said they have to transfer me to account team, who never answer calls. I asked for call back, never call me back. I called them almost every day for 2 weeks. Same situation. Now when they know that it's me, they cut the call and when I call back, they don't answer anymore. That happened every time I called them. I am gonna report them to Trading standards.

If I could give 0 stars I would.

Do not contract with them. They will come up with fictitious charges constantly for a cancellation and will never confirm that they have carried out your cancellation even though you have jumped through every made up hoop they come up with. They will never speak to you about issues.
DO NOT GO NEAR THEM EVEN IF IT IS CHEAP AS IT ISN'T IN THE LONG RUN!!!!!

I’m very disappointed with my experience with XEPAY. I submitted my cancellation request well within the required timeframe, yet it was rejected on the grounds that the email was not sent from the “registered” email address — a requirement that was never mentioned in the contract or in any of their official cancellation instructions.

This is a clear example of hidden policies being used against the customer, leading to unjust charges and a refusal to process the cancellation properly. Despite my attempts to communicate and resolve the issue, I was met with automatic responses and demands for payment.

A trustworthy company should prioritize transparency and fairness, not use vague or undisclosed terms to trap customers into ongoing payments. I would not recommend working with XEPAY unless they make serious improvements to their customer service and contract clarity.

I am very happy with the card machine I have for my African food store. One of the best things about it is that I’m not paying extra fees like I did with other card machine providers.
Many companies charge lots of little fees on top of the regular rates but with this company everything is straight forward.
The rates are also very cheap which makes a big difference for my business.
The machine is easy to use and I am happy with the service.
I highly recommend this to any African food store owner or small business owner who is looking for a reliable and affordable card machine

I’ve had a card machine with Xepay for a couple of years, and unfortunately, my experience with their service has been incredibly disappointing.

A couple of years ago, I noticed a serious glitch with their portal that gave me access to all customer records. Concerned about the breach, I reported it to them immediately. However, they were unable to understand the severity of the issue, despite my recommendation that they take the portal offline and notify the ICO. The issue went unresolved for about a week, and when they finally got back to me, there was no apology or explanation as to why this had happened.

When my contract was due for renewal, I missed the 14-day cancellation window, and they automatically enrolled me into a new contract. They flatly refused to cancel it, and their response was simply, "tough luck." So, I ended up sticking with them for another 18 months, despite their lack of consideration for their customers.

Now, as my contract is about to expire in the next month, I reached out to inform them that I would like to terminate the service at the end of my term. It took them two days to respond, and when they did, their message didn’t make any sense. They are now demanding another month's payment and an additional £150 + VAT cancellation fee, even though my contract is due to renew in March 2025.

In summary, my experience with Xepay has been filled with poor customer service, a lack of accountability for security breaches, and no business sense. I would not recommend this service to anyone looking for reliable, transparent, or professional support.

I have started using this card machine, and im thoroughly impressed with its performance.
The setup was incredibly simple and the device itself is sleek and easy to use, making transactions smooth and efficient.
One of the stabfout features for me is the next day payout, which ensures my funds are available quickly without any hassle.
The approval of mh application was fast and straightforward, allowing me to get up and running in no time.
The card machine was delivered to my business premises 48 hours after my application was approved, and it came all ready and setup, with my bank account connected for payouts.
Additionally, the customer service has been exceptional - whenever ive had a question or needed support, their team was quick to respond and provided clear, helpful guidance.
This card machine from Xepay has made handling payments so easy for me, and I highly recommend it to anyone

I have been trying to leave this company for 18 months. I was due to leave in April but they have renewed my contract more than 2 weeks ago so I can not cancel ( calling off period had pasted). Have got to stay with them for another 2 years. This company are a joke ( and not funny one ). How are they allowed to get away with this. Can not speak to anyone, email only. They want to talk to sign you up though.

This company has randomly started emailing me saying i owe them money abd they're charge late fees to my account. I'VE NEVER HAD AN ACCOUNT WITH THEM. They're ignoring my many emails and put the phone down when i try to call them. Absolutely terrible customer service. Im going to start forwarding their correspondence to my solicitor.

excellent service by sam.. !! He done card terminal integration