Birminghampayments Reviews 

I strongly recommend NOT signing up with Xepos/Xepay. Their advertising claims there are no joining fees, no exit fees, and no minimum contract, which sounds great at first. However, when the device they provide you with stops working, they will force you to sign a new contract in order to continue using their services. If you decide not to go ahead with the new contract, they will attempt to scam you, making the process even more frustrating and stressful.

This issue has already been taken to my lawyers, who are handling the case using consumer rights and UK law, particularly in light of the Consumer Contracts Regulations 2013. These regulations protect consumers from unfair business practices such as hidden charges, misleading advertising, and forcing customers into new contracts without clear consent. Xepos/Xepay has clearly violated these regulations by misrepresenting their terms and trying to lock customers into unfavorable agreements.

Additionally, under the Consumer Rights Act 2015, any goods or services provided (including card machines) must be of satisfactory quality, fit for purpose, and as described. Xepos’ device, which stopped working, does not meet these basic standards.

The company is also breaching the Payment Services Regulations 2017, which outline how card machine providers must operate fairly and transparently. Xepos’ actions—particularly their attempts to force customers into signing new contracts and their lack of transparency—are in clear violation of these laws.

Be cautious and stay far away from Xepos. Their actions are not only unethical but illegal under UK law. If you're facing a similar situation, know your rights and consider seeking legal advice. There are plenty of trustworthy companies out there—don’t fall for their fraudulent tactics.

I’m happy with the service I have received from this company. I’ve been searching for a machine for my customers to pay by card. I don’t want to bad mouth the previous company I was with but I must say xepay are so much more professional and got the job done with ease.
I’m happy with the terminal I have received and it’s very fast putting transactions through so I’m definitely happy with that!
Thanks to the team who helped me get everything setup, so polite and professional!

I recently ordered a card terminal for my business with Xepay, and I am very pleased with both the product and service.
The setup process was smooth and the team at xepay was incredibly supportive and professional throughout.
I highly recommend Xepay to anyone looking for a hassle-free card payment solution for their business. Very happy with the experience

Basim

Very helpful and easy to understand made it a very easy experience.

I got a great deal on the 3G card machine the rates are impressive. I would recommend coming to xepay once you’ve shopped around as they gave me the best rates around

I’ve been using XePay’s card machine for my small business, and I couldn’t be happier with the results. From the very beginning, the setup was quick and straightforward. The machine itself is compact, modern, and user-friendly, making it easy for both my staff and customers to use without any hassle. The transaction process is fast and secure, which is crucial for maintaining smooth sales and customer satisfaction.

What I particularly appreciate is the reliability of the service. I’ve not encountered any technical issues or delays during transactions, which gives me peace of mind knowing I can rely on the system during busy hours. The mobile app that integrates with the machine is also very convenient, allowing me to track payments, generate reports, and manage everything remotely with ease.

On top of that, XePay’s customer support has been excellent whenever I’ve needed assistance—quick to respond and always helpful. The transaction fees are also competitive and fair, which is important for keeping costs manageable for my business.

Overall, I highly recommend XePay for any business owner looking for a dependable, easy-to-use card payment solution. It has significantly streamlined how we accept payments and has proven to be a solid choice for my business.

Probably the worst company i’ve ever dealt with in my life. The compliance team are the worst i can’t stress enough how bad they are. My funds have been on hold for 1 month, their customer service advisors are so rude and just blank you all the time. I messaged so many times on whatsapp i’ve called them multiple times they keep me on hold for 50 mins to an hour and then cut me off. THE WORST COMPANY ever do not ever think about getting a card terminal off them. I genuinely can’t stress enough how bad the customer service i’ve had is. I’m chasing my funds every single day. They made so many mistakes when setting up my account and because they can’t be bothered rectifying it they have been ignoring me multiple times. DO NOT GET A CARD MACHINE OF THESE GUYS!!!!

Ran under the same location as Xepos, warning their support also runs through the same line, as a result you are consistently going to have to deal with unprofessional conmen on the other end who will either refuse to patch you through to the side or intentionally waste your time.

This company is a scam, and writes numerous fake reviews mentioning staff who do not exist when I called in.

Signed a contract for 1 year. After 1 year they then said that I’m in contract for 2 years.
I’ve tried to call them and email them many times and can’t get anywhere with them.

When I get through to them on the phone, they put the phone down.

All emails to them are ignored.

I regret ever signing up with them.

this has to be the worst company i have ever had the misfortune to deal with, have been trying to cancel my account for over a year not been able to get hold of there accounts dept to cancel has sent numerous emails to cancel which they totally ignore been on the phone nobody picking
what a total joke of a company

Card terminal was not working late night and I reached out on chat and Mohamad Ali came on chat and quickly call me to fix the issue and went beyond everything to resolve the issue.

MOhaamd Ali was very helpful and solved our problem on quick way , good support

Mohammad Ali , Did a great job and resolved quickly and listen to every details , Good work

Warnings warnings warnings
XEPAY and XEPOS they both are fraud company and they try to steal the money from my bank account and I never received any terminal or card machine and they never provided me any services but they send me the bill and I was shocked
They are frauds and very big scammers and plz keep away
Thieves thieves thieves
Plz don’t do any business with them

Terrible business stay far way from this company don't trust the to hand your payment account team don't answer phone

you wouldnt have problems until u want to cancel a contract thats when they give you hassle and there will be no one to listening to u horrible people no one to help u and u have no chance to escape from this people please do not bother with this company!!!!

Gabriella really did a great job helping I’m actually really grateful helped a lot thanks

Railway village convenience shop

Worst company never get through to who you need to speak to, transfer you around for hours keep you on hold for hours most disorganised company I have ever meet

Very good service, fast delivery, bargain price. Very good communication. Overall good & Helpful.

I was having trouble with my cash register an i get
Fixed great service by Talha