Just a very good response to the requested delivery date. On time delivery by Royal Mail. The promised 10% discount was implemented. Oh, and it’s a lovely jumper!
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Ordered three pairs of trousers, delivery swift with no complaints. However, trying to return an item is problematic. Phone no provided is not answered. No email address despite return policy sayi... See more
Company replied
Birtchnells have supplied my company with branded work-wear for many years now. The quality and service delivery are excellent and i would highly recommend them. They have also sold me suits, shirts... See more
I originally wrote a bad review due to discount codes not working on the Birtchnells website, this was addressed by Tony Clark and a few personal phone calls later, my product was back ordered and the... See more
Company replied
Company details
Written by the company
Birtchnells was established in 1938 trading on the high street in Berkhamsted and soon after in Princes Risborough, with 84 years trading on the hight street Birtchnells is now trading online. Birtchnells have put together the best quality menswear from the UK and Europe, delivered directly to your door. Our emphasis is on quality, and we are very proud of the range of products we can offer. All our products are personally vetted by us, so that we can be sure of offering our discerning customers the best possible products and services, at great Internet prices. We offer FREE DELIVERY on ALL UK (including the Channel Islands) orders valued at £75 or more. FREE RETURNS on non sale items.
Contact info
2 Moss Road, WD25 0EN, Watford, United Kingdom
- 01923 442956
- sales@birtchnells.co.uk
- birtchnells.co.uk
4.1
Great
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent product sent promptly, and I was able to…
Excellent product sent promptly, and I was able to make a minor change (colour of cravat) to my order by return email without any fuss.
April 2, 2018
Unprompted review
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I would be happy to use Birtchnells again
Very happy with the Franco Ponti jumper ordered.
If I wanted another one I would order from Birtchnells again.
April 2, 2018
Unprompted review
Excellent service fantastic …
Excellent service fantastic communication and a great product , lovely Jumper Many thanks Tony exceptional to deal with
February 8, 2018
Unprompted review
Excellent service
Good price, quality items- order processed and delivered efficiently.
January 31, 2018
Unprompted review
User friendly web site and goods …
User friendly web site and goods delivered on time
January 31, 2018
Unprompted review
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Great service with prompt delivery.
January 31, 2018
Unprompted review
Years of experience and service now in an online format
Have dealt with Tony for ages both as Birtchnells shop in Princes Risborough (rated 6 stars but now sadly no more) and in its present on-line format. Excellent service and good range of products.
January 31, 2018
Unprompted review
Good communications
Good communications, excellent and fast service
December 17, 2017
Unprompted review
Outstanding customer service
I have bought jumpers for my husband several times from Birchnells and I would certainly buy from them again. Very speedy delivery, and outstanding customer service (they actually had a jumper made especially for me when I couldn't get the exact one I wanted!). This is an excellent company and I can't recommend them enough!
December 16, 2017
Unprompted review
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A very quick and well documented …
A very quick and well documented friendly service
December 14, 2017
Unprompted review
A proper handkerchief
Very few companies sell this particular product ,and most sellers are from spain.The handkerchiefs were reasonably priced,and arrived quite quickly.The service from Birtchells was excellent,and i would definitely recommend them to anyone who wants good service.
December 13, 2017
Unprompted review
Excellent service
December 13, 2017
Unprompted review
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Great company.
This is an excellent company and I would recommend them to everyone. Nothing is too much trouble for them, they want to and will do everything to make sure you are completely satisfied.
August 20, 2017
Unprompted review
Reply from Birtchnells
Thanks for your review Thomas, always happy to help!
Phenomenal Customer Care
Can you ask for a better service of supplying high quality clothing chosen specifically to match your needs and styles within your own home!
March 5, 2017
Unprompted review
EXCELLENT PERSONAL SERVICE
AS TITLE NOTHING IS TO MUCH TROUBLE FOR TONY HE KNOWS HIS PRODUCT AND GIVES HIS PERSONAL ATTENTIONAT ALL TIMES
February 9, 2017
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Very Helpful & Professional
Very helpful at working out correct sizing and obtained out of stock item quickly - many thanks.
February 8, 2017
Unprompted review
HIGHLY RECOMMENDED....
Goods received in super fast time at the best price available.
Very impressed.
February 8, 2017
Unprompted review
Excellent personal service and range of products
I can recommend Birtchnells
Ian Henderson
February 8, 2017
Unprompted review
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