I would love to give more stars because I really enjoy doing it. BUT I am fed up with the distance not working on the app please don't say it's because of my network/phone, it happens to my husband as... See more
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Great app and easy to use, occasionally it freezes and says no distance recorded and I have walked the dogs for over 3 miles. Vouchers easy to download and use.
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Not always working when out slow to update
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The biscuit app was initially very good.you were rewarded for walking your dog you could see the route taken and distance walked.a very technical hliches when walks were not saved or difficulty upload... See more
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Company details
About Biscuit Pet Care
Written by the company
Biscuit is a pet wellbeing rewards app that's free to use and rewards you for walking and taking care of your dog.
When you and your dog meet your personalised daily activity goals and complete badges, you'll earn Biscuits to spend on vouchers and offers from a range of much-loved national retailers such as Amazon, Just Eat, Nando's and many more.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.9
Great
2K reviews
Replied to 21% of negative reviews
Typically replies within 48 hours
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The accuracy of the distance walked is…
The accuracy of the distance walked is very poor and wrong. The app needs to be improved.
I emailed to raise my disappointment about the app no reply or acknowledgment.
February 26, 2026
Reply from Biscuit Pet Care
Hi Heather,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the distance tracking hasn’t been accurate for you. We completely understand how frustrating that can be when you’re putting in the steps and want them counted properly.
We’re always working to improve walk tracking and overall performance, and feedback like yours genuinely helps us make the app better for everyone. Making every step count really does matter to us.
We’ve also checked on your email and can see that our team did send a reply. It’s possible it may have landed in your junk or spam folder. Just in case, our team will be emailing you again shortly to make sure you’ve got everything you need.
Thanks again for flagging this with us. We appreciate you being part of the Biscuit community, and we’re here to help get this sorted.
Excellent app
Excellent app. When there are any glitches they reply quickly to their emails
March 2, 2026
Don't bother.
Don't bother.
Map doesn't accurately reflect the walk distance.
Upgrades are exactly the opposite - they make the app worse.
Reward vouchers are very hit & miss, if they don't work, you get referred back to the voucher's vendor, who then refers you back to Biscuit, who then refer you back to the voucher vendor... Pointless waste of time.
They only care about the subscribed clients, not ALL their clients. Customer service is a joke.
Avoid like the proverbial plague. I'm sure there are other apps that will do a far better job for a million times less hassle.
March 2, 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Dr Fitzpatrick,
We’re genuinely sorry to read how frustrating this experience has been for you. An issue at the till, especially when you’re treating yourself, is the last thing anyone needs and we completely understand why that would feel embarrassing and disappointing.
That said, we do want to gently clarify a few points.
Biscuit does not issue or control the live balance of retailer gift cards. Once a reward is generated, the voucher balance and redemption process are managed by the retailer’s gift card system. In your case, the vouchers were successfully generated and delivered, and they have since been redeemed. When a retailer’s system shows a zero balance, that information can only be verified and amended by the retailer directly.
We absolutely do not “only care about subscribed clients”. All Biscuit members, whether on Basic or Premium, have access to support and we aim to respond promptly and clearly in every case. In your ticket, we requested specific details so we could investigate properly, and we also offered to escalate the matter with our Rewards Team if M&S provided written confirmation that the issue sat with Biscuit. That escalation remains part of our process when a retailer confirms a fault on our side.
We’re sorry this has felt like being passed back and forth. Our goal is always to resolve things as smoothly as possible, and we continue to review how we communicate retailer processes so it feels clearer and less frustrating.
We’re disappointed to hear that your experience has led you to feel this way, especially as Biscuit exists to make every step count and add a little more joy to life with your dog. We take feedback seriously, even when it’s tough to read, and it helps us improve.
If you would ever like us to review anything further, our team is available at support@biscuitpetcare.com
Kind regards,
The Biscuit Team
The Biscuit App is great fun
Love the Biscuit App, I’ve been using it for over three years now and had so much fun from it. There are daily goals (easily achievable), tasks (easily achievable) and walks recorded which all make the daily walks that bit more fun. And you get reward by “biscuit” points which you can convert into rewards. So, even when the rain is battering down on me as I struggle through a howling gale, I just say that’s more “biscuits” I’ve earned and that is going to buy me my next Caffe Nero coffee
February 22, 2026
I would love to give more stars because…
I would love to give more stars because I really enjoy doing it. BUT I am fed up with the distance not working on the app please don't say it's because of my network/phone, it happens to my husband as well (We have 4 dogs) and also it should link automatically to the quests. Just yesterday on my quests I managed to do 2 consecutive days, but not the daily challange??!
February 22, 2026
Reply from Biscuit Pet Care
Hi Linds,
Thank you for taking the time to share your feedback. It’s great to hear that you’re enjoying using Biscuit, but we’re really sorry to hear how frustrating the distance tracking and quest progress have been for you.
We completely understand how disappointing it is when a walk doesn’t register properly or when a challenge doesn’t update as expected, especially when you’ve clearly completed the activity. That’s definitely not the experience we want for you.
Our team is aware that some users have experienced issues with walk tracking and quests not linking correctly, and we’re actively working on improvements to make this more reliable. Feedback like yours really helps us spot where things aren’t working as they should.
If you’re happy to, please keep an eye out for an email from our team. We’d love to take a closer look at what’s happening on your account and help get things running smoothly again.
Thanks again for sticking with Biscuit and for being part of the community with your four dogs; that sounds like a lot of adventures together.
The Biscuit Team.
It’s a no brainer for me..
Right, I know a lot of people were upset when you had to start paying for this.. but I paid.. I now have enough points for £70 worth of vouchers to spend pretty much anywhere so I have more than got back my £30 initial outlay.. Flinders gets a walk regardless so it’s a no brainer really..
February 27, 2026
Costa Coffee Vouchers
My Costa Coffee Vouchers which I earned with Biscuit were rejected at the shop as “expired”, though the expiry dates printed on the actual vouchers stated a date in the future. Apparently there was a “glitch” in Costa’s system. After Biscuit investigated further, unfortunately Costa Coffee would not reinstate the vouchers as the T&C’s small print stated they had to be used within 12 months. However, Biscuit themselves did resolve the situation to my satisfaction in the end.
February 27, 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Amanda,
We’re really sorry to hear how frustrating this experience has been for you. That’s never how redeeming a well-earned reward should feel.
As mentioned in our previous correspondence, our support team did look into this for you. The Costa voucher in question had unfortunately passed its valid redemption date in the provider’s system, which is why it was declined at the till.
We completely understand how disappointing that must have been, especially after saving up your Biscuits over time. If you would like us to double-check the status of your remaining voucher for peace of mind, please do get back in touch with support@biscuitpetcare.com, and we’ll be happy to help.
Thank you for sharing your feedback.
The Biscuit Team
Good value app & free pit pats too!!
I’ve had the Biscuit app for many years now. It was absolutely amazing to be able to earn vouchers & seemed too good to be true.
When they changed to a paying app I stayed as the free one for a year or so - but it seemed silly when I’ll still earn more than I spend. So I changed to the plus app & also received 2 free Pit Pats for my 2 dogs - the info on these is very interesting too.
Highly recommended- nothing not to like tbh.
February 24, 2026
I have always loved the Biscuit app
I have always loved the Biscuit app. Even though we have to pay for it, it is well worth the money. I love that it tracks your walk and tells you how far you have walked and the period of time you have been walking. I find it motivating to walk that but further and for longer. The Pit Pat that comes free with subscription adds extra information.
February 18, 2026
Reply from Biscuit Pet Care
Hi Sarah,
Thanks so much for the lovely review. It’s brilliant to hear how much you’re enjoying Biscuit and that it’s helping you stay motivated on your walks.
We’re especially glad that the tracking features and PitPat have added that extra layer of insight. It’s all about making every step count, and it sounds like you and your dog are doing just that.
Thanks for being part of the Biscuit community.
All the best,
The Biscuit Team
Makes me get out more.
Makes me get out more.
I go for longer walks with my girls because longer walks = bigger rewards.
February 13, 2026
Reply from Biscuit Pet Care
Hi Janis,
Love this. That’s exactly what Biscuit’s all about, turning everyday walks into something extra special. We’re so glad it’s giving you that little boost to get out more with your girls.
Here’s to more long walks, waggy tails, and well-earned rewards.
All the best,
The Biscuit Team
One way to earn rewards
this is one way to earn rewards whilst you are walking your dog.
I had loads of free coffees at Costa, so thank you.
March 2, 2025
Reply from Biscuit Pet Care
Hi Alison,
Thanks a lot for your kind words. We’re so glad Biscuit has helped turn your dog walks into rewarding moments, and we love that you’ve enjoyed plenty of Costa coffees along the way.
Here’s to more brews, more biscuits, and plenty more walks with your four-legged friend.
Warm wishes,
The Biscuit Team
Great app and easy to use
Great app and easy to use, occasionally it freezes and says no distance recorded and I have walked the dogs for over 3 miles.
Vouchers easy to download and use.
January 26, 2026
Reply from Biscuit Pet Care
Hi Carole,
Thanks so much for your review. We’re really glad to hear you’re enjoying the app and finding it easy to use, and it’s brilliant to know the voucher side has been smooth too.
Sorry to hear about the occasional freezing and distance issue, though. That’s definitely not what we want. If you haven’t already, feel free to drop our support team a message at support@biscuitpetcare.com so we can look into it with you.
Thanks again for being part of Biscuit. Keep up the great walks.
All the best,
The Biscuit Team
This company is extremely excellent 👍
This company is extremely excellent 👍
They are so concerned about you and your dog 🐕.
Today I had absolutely lovely emails from them and they were absolutely brilliant,kind ,caring and concerned about my dog and myself. I can't grade this company any higher than the emails I got today about my 🐶. They responded so fast and the emails were heartwarming. and pulled on my heart strings . I can't give this company 💯%more if possible. I highly recommend biscuit as outstanding I really can't thank them enough for today they were totally excellent 👍 kind,caring and really so considerate honestly they are excellent 👍 they went above and beyond today they really did I can't recommend them any higher if I would I will have done 🐾🐾
January 26, 2026
Unprompted review
Reply from Biscuit Pet Care
Hi Caz,
Wow, thank you for such a lovely review. We’re truly touched by your kind words. It means the world to hear that our team made a real difference to you and your dog today.
We always aim to be thoughtful and supportive, so knowing the emails felt warm and personal really does make us smile. You’re exactly why we do what we do.
Thank you for being part of the Biscuit community. We’re so glad to be on this journey with you.
With warmest wishes,
The Biscuit Team.
I’ve used biscuit app for a while
I’ve used the Biscuit app for a while & had some great rewards from it. Unfortunately they did change the format so you didn’t receive as many biscuits per day unless you subscribed .
I went on the basic package with no subscription but then decided to join on subscription & I’m glad I did!
Loads of biscuits (rewards) per day plus a free Pit Pat which covers the cost of the yearly subscription.
It really is worth paying for the subscription as we have already earned £10 in vouchers up to now & it’s only 3 weeks into the New Year. Happy to pay for the subscription. 🐾
January 18, 2026
Unprompted review
Reply from Biscuit Pet Care
Hi there,
Thanks so much for sharing your journey with Biscuit. It’s brilliant to hear you’ve enjoyed some great rewards along the way and that switching to Premium has made such a difference.
We’re so pleased the subscription is feeling worth it for you, and that the free PitPat has been a nice bonus too. £10 in vouchers already is a fantastic start to the year.
Here’s to more rewarding walks and healthy habits ahead.
All the best,
The Biscuit Team
The biscuit app was initially very…
The biscuit app was initially very good.you were rewarded for walking your dog you could see the route taken and distance walked.a very technical hliches when walks were not saved or difficulty uploading photos of insurance,proof of flea and tick tablets.hiwever,it then changed,you had to subscribe and the walks changed to quests with less reward for the same walks.i have uninstall the app.
September 1, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Deborah,
Thank you for taking the time to share your experience. We’re really sorry to hear that you ran into some technical issues and felt disappointed by the recent changes. That’s never the experience we want for our community.
Have you had a chance to get in touch with our support team? If not, we’d love to hear more about the difficulties you faced with uploading proof of insurance or flea and tick treatments. It would really help us understand what went wrong and make improvements where we can.
As for the changes in the app, we’ve introduced subscriptions to help us build a more sustainable and rewarding experience long term. The good news is, we’ve actually added even more rewards and new ways to earn than before. Quests are just one part of it, and there are more exciting features in the works.
If you’re open to giving Biscuit another try, we’d love to help get you set up again and back on track.
Thanks again for your feedback,
The Biscuit Team
Love this app it tells you where you…
Love this app it tells you where you have been and for how long and how well you’ve been doing with looking after your pets and you get rewarded for it
January 7, 2026
Reply from Biscuit Pet Care
Hi Julie
What a lovely review, thank you. We’re so pleased to hear you’re enjoying seeing where you’ve been, how long you’ve walked, and how you’re doing overall. It’s all about those little moments that add up, and it’s great to know Biscuit is helping make it feel even more rewarding.
Keep up the great work, you’re doing your pets proud.
Warm wags,
The Biscuit Team
Love this app great way to get a little…
Love this app great way to get a little back by walking the dog
March 10, 2025
Reply from Biscuit Pet Care
Hi Samantha,
Thanks so much for the kind words. We’re so glad you’re loving the app. A bit of fresh air, time with your dog, and a little something back while you’re at it, what’s not to love?
It means a lot to have you with us on this journey. Here’s to more walks, more rewards, and more tail wags.
All the best,
The Biscuit Team.
Biscuit is a must have app for any dog…
Biscuit is a must have app for any dog owner. So far since starting to use the app in May 2025 I've earned £160 of M&S vouchers and won a Samsung galaxy phone. It's a no brainer as it doesn't cost anything to use and you get rewarded for recording your walks.
December 16, 2025
Reply from Biscuit Pet Care
Hi Neil,
Wow, what a brilliant bit of feedback, thank you so much for taking the time to share it. We’re absolutely chuffed to hear how much Biscuit has added to your routine since May. £160 in M&S vouchers and a Samsung Galaxy? Now that’s what we call making every step count.
It’s stories like yours that keep us going. Biscuit is all about rewarding the small things that make a big difference, and it’s lovely to see that shining through.
Here’s to many more rewarding walks with your four-legged sidekick. You’re smashing it.
Warm wags,
The Biscuit Team.
Terrible, glitchy, unreliable app
The app has always been glitchy but since it switched to a "Free version" and a "premium" paid option it is useless - it rarely saves a walk correctly - you do the walk, it shows on the app then when you try to save it instead it pauses the walk and won't let you save it. Other times, it appears to save but the next day you go to walk again and it is stuck on yesterday's walk data so doesn't log the new day as a new walk.
I can only think this is deliberate to try to get people to sign up to the paid version as it was never this bad before. I am ready to give up using it now - it is useless and simply not worth the effort.
Nice ideas - terrible delivery.
December 18, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Hannah,
We are really sorry to hear how frustrating your experience has been. When walk tracking does not work as expected, it takes the joy out of something that should feel simple and rewarding, and we completely understand why you would feel fed up.
The issues you have described are not something we are currently seeing across the app, which means we would really like to look into this with you directly. If you can get in touch with us at support@biscuitpetcare.com, our support team can help troubleshoot straight away and gather the right details for our tech team to investigate properly.
Your feedback is genuinely helpful, and sharing more information with us will allow us to understand exactly what is happening and work towards a fix. We never want Biscuit to feel unreliable, and we would love the chance to support you and improve your experience.
Thank you again for taking the time to leave a review. We hope we can turn things around for you.
Warm regards,
The Biscuit Team
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