Bitcoin well is a scam.They suspended my account 8 months ago and upon asking and providing all the necessary documentation,their customer support team went ahead and blocked me.Deal with them at your... See more
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See what reviewers are saying
They do non-custodial Bitcoin right. I've bought all my Bitcoin from them over the past several months, and never had an issue with them getting my purchase deposited directly into my wallet. And if... See more
Bitcoin Well makes buying Bitcoin easy and seamless. After you have set up your account and provided your wallet details you don't even have to log in to purchase; just send an e-transfer and Bitcoin... See more
After a recommendation from the guys at Maple Bitcoin, I gave it a try. Being a bitcoin newbie, the account setup process was easy. I had a referral code which also gave me a token at the wishing well... See more
Company details
Written by the company
A non-custodial bitcoin company with a non-custodial Online Bitcoin Portal as well as over 200 Bitcoin ATMs across Canada. Our mission is to enable independence and we do so by offering the fastest and safest way to buy bitcoin.
Contact info
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canada
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
You should know
3.9
Great
92 reviews
Replied to 30% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I won one of the contests that they…
I won one of the contests that they run. So I verified that fact!
@sprokets
December 17, 2024
Unprompted review
Reply from Bitcoin Well
Congrats on winning one of our contests! We love giving back to our amazing community. All of our contests use random hashes generated by pre-specified blocks, so you know the outcome is random! Trust but verify! :)
Konrad
Community Manager @ Bitcoin Well
Smoothest Bitcoin Buying Experience
They don't impose a weird limit of minimums like other bitcoin sellers do, their bitcoin fluctuation and gap is very minimal and fair and at the current time of buying.
A year ago, it took a week but I've recently purchased with ACH and got my bitcoin sent within 3 days which is pretty impressive for USA to Canada deposit!
I like that it gives you an option for no fees for 12-24 hours or a very fair fee for immediate bitcoin deposits. And that it deposits in MY WALLET. That's the BIGGEST PLUS. I hate when apps hold MY BITCOIN in THEIR UNKNOWN WALLETS.
Couldn't recommend them enough for bitcoin trading.
@quackzack
April 4, 2025
Unprompted review
Reply from Bitcoin Well
We don't like it when our bitcoin is held in other people's wallets, either!
When you ditch the custodial aspect, you get to focus on the features bitcoiners ACTUALLY care about. Easy and quick buying/selling, fast transactions and support and most importantly, self-custody!
Konrad
Community Manager @ Bitcoin Well
Reply from Bitcoin Well
Thanks Giorgi!
Konrad
Community Manager @ Bitcoin Well
I like their idea of taking direct…
I like their idea of taking direct custody of your Bitcoin upon purchase. However, getting signed up is quite difficult, because they keep rejecting my photo of the driver's license. I tried it with flash, without flash, closeup, wide view....but had difficulties with the system accepting any photo.
@Bitcoiner
April 15, 2024
Unprompted review
Reply from Bitcoin Well
hey bitcoiner!
Sorry our Verification process gave you trouble! To make sure we adhere to strict regulations, we have to make sure the photo can be properly identifiable for our KYC partner!
Thankfully, you only need to do this once :)
Then you can get back to taking direct ownership of your bitcoin!
Thanks for your kind review!
Konrad
Community Manager @ Bitcoin Well
Stack Sats & Self Costody
Best way to stack sats and hold your own. Smash buy or DCA, they’ve got you covered. Just sure you have some preloaded funds there in case the market gets a little crazy.
@gump74
April 4, 2025
Unprompted review
Reply from Bitcoin Well
Thank Gump! We are stoked to hear you are stacking directly to self-custody. Great tip! With preloaded funds your Lightning purchases get delivered seconds after buying! Zap!
Reliable service
Reliable service. I can easily set automated transactions and it always works.
welltag: @szami
April 4, 2025
Unprompted review
Reply from Bitcoin Well
Automated transactions are the best! More mental energy for other things, amirite?
Thanks for sharing, szami!
Bitcoin Well works flawlessly...
Bitcoin Well works flawlessly.... I use the platform to buy both LN and layer 1 ... Seamless transactions and great communication... Tossing the coins into the well is a fun lil add on ... Never know how many SATs you can add to your stack ... Keep doing what your doing BTC Well team... We appreciate you for what you do for the space!!
@jdawg1977
April 4, 2025
Unprompted review
Reply from Bitcoin Well
hey jdawg! We are thrilled you love stacking sats on LN! We appreciate you and wish you luck on your future Bitcoin (Wishing) Well coin tosses!
Fast and simple
Previously, my experience with Bitcoin transactions and local ATM's were synonymous with stress, delays and headaches. What a relief that the opposite of that was my experience with Bitcoin Well. Local to Edmonton (with locations across Canada), the sign up process was simple and completed in minutes, the instructions were straight forward and my payment transaction was FAST with no hang ups. I'll definitely seek Bitcoin Well again ...did I mention how FAST the transaction took from start to finish? #ruenic
January 17, 2025
Unprompted review
Reply from Bitcoin Well
Hey there!
We are thrilled to hear you value you our Bitcoin ATMs! Bitcoin in YOUR wallet just feels right, ya know? Way better than cash in your wallet ;)
Konrad
Community Manager @ Bitcoin Well
@juicymagik we love the fun
@juicymagik we love the fun, inspiring and quick responses we get from Bitcoin Well and the team - orange pills for the whole world is what we encourage along w all new and ancient technologies of freedom, peace and joy.
April 4, 2025
Unprompted review
Reply from Bitcoin Well
Bitcoin is freedom – we don't want to get in the way of that with custody or distractions. Just stack sats to self-custody and enjoy life! Thanks for sharing your kind words, juicymagik!
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
Great company
Great company. It was easy to create an account and attach a wallet. The staff are leaders in cultivating a local community and organize meetups.
@gastronomer
March 20, 2025
Unprompted review
Reply from Bitcoin Well
Meetups are the best! We've all learned so much from community experts, we are just happy to bring things around full circle, ya know?
Thanks for sharing your kind words! :)
Konrad
Community manager @ Bitcoin Well
Best Place to buy KYC and No KYC BTC
Have been buying bitcoin from Bitcoin Well for some time now. Etransfer to the site is fast, lighting payment received almost instantly. Love the ATM, but slightly confusing as where to put the QR code ( had to show my friend how to do it).
Over all very good! @davidwu1
April 3, 2025
Unprompted review
Reply from Bitcoin Well
Hey David!
E-transfer to Lightning is so fast! My favourite way to stack.
Thanks for the feedback! We are always looking to improve our customer experience and are happy to hear what you like AND areas you think we can improve!
Keeping stacking, David!
Konrad
Community Manager @ Bitcoin Well
Good exchange good staff excellent at…
Good exchange good staff excellent at issue resolutions
April 1, 2025
Unprompted review
Reply from Bitcoin Well
Hey Darryl!
The beauty of bitcoin is that you get to custody your own capital (for once!) – we want make sure nothing gets in the way of that!
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
Best Canadian Bitcoin platform
Canadian guy here and I'm relatively new to the crypto world. I compared all of the services out there and you simply beat Bitcoin well. Really easy to use with interac transfer, Bitcoins go right to your wallet. No holding of funds! If your bank allows it, you can set recurring buy. You can pay your bills and you can easily and freely swap from the lightning network to on-chain. Yes, you can swap without incurring in any fees! Looking forward to new features! @doctorgicu
April 3, 2025
Unprompted review
Reply from Bitcoin Well
Free swaps are the best! My favourite feature we offer, and dare I say.. best feature IN THE WORLD?
I'm stoked to hear you like our swap tool, it makes using bitcoin in all types of use cases super easy and convenient!
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
The best way to sell or buy BTC IN…
The best way to sell or buy BTC IN Canada!
My weltag is Saveliev. Happy to connect
April 3, 2025
Unprompted review
Reply from Bitcoin Well
Send sats -> receive dollars. It's as simple as can be! Glad you appreciate it, Evgeny!
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
Its pretty good
Its pretty good. I love the concept. Buying bitcoin and directly to you Cold wallet. Thank you.
March 25, 2025
Unprompted review
Reply from Bitcoin Well
Direct to cold storage, no custodial or jurisdictional risk necessary!
Thanks for your review, Sherwin!
Konrad
Community Manager @ Bitcoin Well
Purchasing self custody BTC made…
Purchasing self custody BTC made stupid-easy! I couldn’t ask for a better, more user friendly platform to transact!
@bitcomando
April 3, 2025
Unprompted review
Reply from Bitcoin Well
That is our goal! Escaping wealth erosion via inflation should be easy but finance bros made it exclusive and expensive. We are tearing down that wall so anyone can be their own bitcoin bank – stupid easy!
Thanks for your review, Mando! We are glad to have you on Team Bitcoin.
Konrad
Community Manager @ Bitcoin Well
They've been great
They've been great, always get my e-transfer quickly, no complaints from me. I would recommend 100%
-hankrhill
April 3, 2025
Unprompted review
Reply from Bitcoin Well
Hi Hank!
Whether you're buying or selling, we aim to keep your transactions fast and simple and through self-custody!
Thanks for your review,
Konrad
Community Manager @ Bitcoin Well
supper easy to use
Never had any issues with the Bitcoin Well services, using it every month to stack sats. The KYC registration was just fine. I'm glad I found this service, as before, it was a too complicated banking wire process. I was getting in trouble with my bank, which was rejecting e-transfers to BWELL. I had to use alternate e-transfer addresses specified in the documentation on the BWELL portal.
April 2, 2025
Unprompted review
Reply from Bitcoin Well
Hey Serge!
Stacking sats directly to self-custody is the way to go! We are stoked you appreciate self-custody and are on this Bitcoin journey with us!
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
Use bitcoin well often way better deals…
Use bitcoin well often way better deals than going to the machine in the store Thanks for being so much more convenient !!
April 3, 2025
Unprompted review
Reply from Bitcoin Well
Thanks Jeff!
Whether you're buying from your bank or with cash, we aim for speed and convenience while ensuring you self-custody.
Best of both worlds!
Thanks for your review!
Konrad
Community Manager @ Bitcoin Well
Bitcoin well is maybe the cheapest…
Bitcoin well is maybe the cheapest place to buy Bitcoin in Canada. It was pretty easy to set up and fund my account and overall I would buy from Bitcoin well again. -@caytomajima
April 3, 2025
Unprompted review
Reply from Bitcoin Well
Hey Cayto!
We are thrilled you enjoyed our platform and we hope you use it again!
Kindest regards,
Konrad
Community Manager @ Bitcoin Well
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