BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more
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Review summary
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Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more
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My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more
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This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer and Accessories Store
- Computer Software Store
- Hi-fi shop
- Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reliable & hassle free
Things went well through ordering process, although not as quick as some providers.
April 17, 2026
Customer service was fabulous
Customer service was fabulous, products arrived in perfect condition.
April 16, 2026
Incredibly fast shipping - Outstanding Customer Service
Incredibly fast shipping
Ordered my equipment on the Thursday and received it the next day, they must incredibly efficient and send it out the same hour they received the order.
I have bought many times from the shop and have been surprised by the customer service each time
Very highly Recommended
April 16, 2026
Fantastic shopping experience
The placement of the order was quick and simple. Our finance department processed the payment. Like the selection of payment options and then was very surprised as to the speed of the shipment. Your business gets a 10/10 from me. Thank you
April 22, 2026
Great service
April 14, 2026
Got next day delivery in WA
April 22, 2026
Ease of site navigation and the…
Ease of site navigation and the excellent delivery. I'll be using But smart again.
April 20, 2026
Great prices
Great prices, with fast shipping. Everything I ordered arrived, was provided shipping details on next business day.
April 1, 2026
Excellent customer service ,very fast…
Excellent customer service ,very fast to receive goods.
April 8, 2026
Great price and very fast handling and…
Great price and very fast handling and delivery.
April 13, 2026
Ordered quite a few items from here now…
Ordered quite a few items from here now always sent fast good services
April 1, 2026
Fast postage and genuine equipment
Fast postage and genuine equipment. When you need it quick this is who I use.
April 7, 2026
Always a good time
Always easy to navigate the website, good info for all products, lightning fast shipping and great customer service.
March 30, 2026
Great service thanks again
March 19, 2026
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