BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more
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Review summary
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Reviews shaping this summary
Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more
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My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more
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This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer and Accessories Store
- Computer Software Store
- Hi-fi shop
- Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service and speed of the delivery…
The service and speed of the delivery from BITSmart was amazing. Clarence was extremely accommodating when I had to make a last minute change with my order. Very happy with BITSmart and will using them again in the near future.
November 3, 2025
Reply from BITSmart
Dear JJ,
Thank you so much for your review and for taking the time to share your experience. We are pleased to hear you were happy with our service and delivery speed. It was no trouble at all to help with the last minute change to your order. We appreciate your support and look forward to serving you again soon.
Best regards,
Clarence.
It was nearly $100 cheaper…
It was nearly $100 cheaper here so I thought I'd buy it from them even though I had not previously dealt with them.
Unit arrived (delivered in Adelaide) the next day.
Super impressed!
October 29, 2025
Reply from BITSmart
Dear Catcher,
Thank you for sharing your experience. We appreciate your support.
Best regards,
Clarence.
Excellent customer care by staff!…
Well designed and easy to navigate website, timely response to question, both via "chat" and "email". Excellent customer care by staff. Overall a pleasant experience, thank you.
November 5, 2025
Reply from BITSmart
Dear Jaju,
Thank you for your thoughtful review. We are very pleased to hear you found our website easy to navigate and that our team was able to assist promptly through both chat and email. We appreciate your support.
Best regards,
Clarence.
Reply from BITSmart
Dear Jayden,
Thank you for your review. We are delighted to hear you had a perfect customer experience. We appreciate your support and look forward to welcoming you back again.
Best regards,
Clarence.
Great service and advice
Great service and advice. Products arrived as expected and on time. Would definitely use again!
October 31, 2025
Reply from BITSmart
Dear Shawn,
Thank you for your review. We are glad to hear you were happy with the service, advice, and timely delivery. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Prompt delivery
Prompt delivery, all goods packaged carefully and as described.
I would buy from them again.
October 24, 2025
Reply from BITSmart
Dear Chris,
Thank you for your review. We are pleased to hear your order arrived promptly and that everything was carefully packed and as described. We truly appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Reply from BITSmart
Dear Dave,
Thank you for your review. We are pleased to hear you were happy with the price and quick delivery. We appreciate your support and are glad we could provide a smooth experience.
Best regards,
Clarence.
Great Purchase Experience
Easy order process, good pricing, prompt delivery, love the Unifi products
October 22, 2025
Reply from BITSmart
Dear Leon,
Thank you for your review. We are glad to hear the ordering process was easy and that your delivery arrived promptly. It is also great to know you are enjoying the UniFi products. We appreciate your support.
Best regards,
Clarence.
Reply from BITSmart
Dear Nathan,
Thank you for the review. I’m glad the pricing was right, the checkout was easy, and the delivery was fast.
We appreciate your support and look forward to helping again soon.
Best regards,
Clarence.
Reply from BITSmart
Dear Matt,
Thank you for the review. I’m glad your order arrived quickly.
We appreciate your support and look forward to serving you again soon.
Best regards,
Clarence.
Our preferred supplier of UniFi products
Good quality products, good advice, great stock levels, competitive pricing and fast delivery.
Positive experience all round.
October 23, 2025
Reply from BITSmart
Dear Craig,
Thank you for your review. We’re glad to hear you were happy with the quality, advice, stock availability, pricing, and delivery. It’s great to know BITSmart is your preferred supplier, and we appreciate your continued support.
Best regards,
Clarence.
Reply from BITSmart
Dear Al P,
Thank you for your great feedback! We’re delighted to hear you were happy with overall service. We really appreciate your support and look forward to serving you again soon.
Best regards,
Clarence.
Great Pricing and fast shipping
Great Pricing and fast shipping. What more could i ask for. I have done a few orders with BITSmart now and don't see the need to go anywhere else for my networking needs.
October 13, 2025
Reply from BITSmart
Dear Gary,
Thank you so much for your review! We’re happy to hear you’ve had such positive experiences with us and that our pricing, speed, and reliability keep you coming back. We truly value your loyalty and look forward to continuing to support your networking needs!
Best regards,
Clarence.
Excellent customer service.. amazing.. they go above and beyond.
Constant contact and updates, went the extra mile to get the items to me urgently.. amazing service.
October 14, 2025
Reply from BITSmart
Dear Neil,
Thank you so much for your amazing feedback! We’re delighted to hear that our team was able to go the extra mile to get your order to you quickly. Providing constant communication and exceptional service is what we strive for every day, we truly appreciate your kind words and support!
Best regards,
Clarence.
Very good service
October 13, 2025
Reply from BITSmart
Dear Lukas,
Thank you for your feedback! We’re glad you were happy with our service and appreciate your support.
Best regards,
Clarence.
Great customer service
The team was very understanding of my ordering mistake and went to extra mile to sort it out for me.
Very impressed and will definitely order the rest of my gear through BITSmart due to the good experience on my initial orders.
October 13, 2025
Reply from BITSmart
Dear Matt,
Thank you for your wonderful review! We’re so glad our team could help sort things out quickly and make your experience a positive one. We truly appreciate your trust and support!
Best regards,
Clarence ANTONMERYL.
Had stock when other stores did not
This store had stock of an Ubiquiti item which was on backorder from most other stores. Prompt express delivery - item was sent out the following business day and received the day after.
October 21, 2025
Reply from BITSmart
Dear Huy,
Thank you for your feedback! We’re glad we could get you the Ubiquiti item you needed, and that it arrived so quickly.
We really appreciate your support and look forward to helping you again soon!
Best regards,
Clarence.
Competitove price and rapid delivery
October 21, 2025
Reply from BITSmart
Dear Charles,
Thank you for your feedback! We’re pleased you were happy with our pricing and fast delivery. We really appreciate your support!
Best regards,
Clarence.
Reply from BITSmart
Dear John,
Thank you for your review! We’re glad you had a smooth online experience and received your order quickly. We really appreciate your support and look forward to serving you again!
Best regards,
Clarence.
awesome service once again
awesome service once again - timely delivery and no issues - great to see someone actually have stock and ship immediately
October 8, 2025
Reply from BITSmart
Dear Gareth,
Thank you for your fantastic feedback! We’re delighted to hear you had another smooth experience with timely delivery and in-stock items ready to ship. We really appreciate your continued support and look forward to helping you again soon.
Best regards,
Clarence.
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