BitStarz Casino Reviews 5,076

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, noting the ease of navigation and the overall enjoyment derived from the platform. Many appreciate the wide selection of games, including classic table games and visually appealing slots with engaging graphics. The quick and hassle-free deposit and withdrawal methods are also consistently praised, alongside the generous bonuses and fast payouts. However, some customers expressed dissatisfaction with certain aspects of the payment process, particularly regarding bonus withdrawals and KYC requirements. A few reviewers also expressed concerns about game payouts, particularly regarding slots, and their expectations compared to other platforms.

What people talk about most

Payment

People report ambiguous experiences with payment. While many customers praise fast deposits and quick... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praised the website as well-set up, easy... See more

Product

Consumers find product to be ambiguous. Many reviewers praise the huge selection and variety of games, noting... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the website's ease of... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support team, describing... See more

Based on these reviews

Rated 4 out of 5 stars

Pretty good sight here don't really glitch on you they're pretty generous with their bonuses fast Cash outs a lot of games to choose from customer service signal to be on point

Rated 4 out of 5 stars

I love this casino been playing here for a long time but lately it's been having some ups and down probably me more then I think I hope cause I love bitstarz it my favorite one and the best one of all... See more

Company replied

Rated 4 out of 5 stars

This is about as solid of an online casino you can get. Is the RTP and game selection the best out there? No, but with the solid rewards, quick payouts and I’ll say decent RTP and games, they’ll have... See more

Company replied

Rated 4 out of 5 stars

They offer awesome welcome bonuses and sign up was easy and it's all together just a really good site

Company replied


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4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Feedback365

April 4, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Kendall,

Not sure what tht means but I'll take the 4/5 rating any day : )

Olle

Rated 1 out of 5 stars

This casino is rigged

This casino is rigged. The 100$ bonus buys with returns of less than 10% are a scam. The same bonus buys pay out more on other sites. After losing 10k, I closed my account and won’t play with these scammers again. The reviews are fake. Don’t trust this casino. They will wipe you clean. Gambling is no longer exciting. My balance went downhill from the start.

April 4, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Frank,

Thank you for reviewing us.

Don't get me wrong, I very much sympathize with you having bad luck, but that doesn't mean a casino is rigged. A lot of people gamble. Some win, and some lose. So just because someone loses doesn't mean the casino is a scam.

Pardon me for being blunt, but I think it's common knowledge that not everyone who gambles is a winner. So if you need to win in order for a casino to be legit, you're unfortunately setting yourself up for unrealistic expectations.

If I got to a gas station and buy a scratch card and don't win, I don't go and tell the gas station attendant that they're scammers because I didn't win the top prize.

Olle

Rated 1 out of 5 stars

The only good things I can say about…

The only good things I can say about this casino is that they do pay out quick and got a great game selection, but out of all the casinos I’ve played they pay out the absolute worst and this is from a huge sample size. Bonus games are far and few in between and then you don’t win much. Less than 5% of the time will you win more than 50x on a bonus game and less than 1% at 100x. Over 85% of them I won less than 20x my bet. I can’t tell you how many times I won less than 5x on a bonus game which is pathetic. They charge you 100x the bet to buy a bonus and if you’re lucky you’ll get one in 100-200 spins. Their perks are the worst I’ve seen They’ll give you 20 cents spins and max your win at $100. So if you won $50 from them, you need to playoff $2000 to win $100. Much better casinos out there.

April 3, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Robby!

Thank you for the review, albeit the score was a bit lower than I'd hoped.

I've been trying to find your account to corroborate what you mentioned in your review but I can't find your account. Maybe you can update it with your username so I can have a look too?

As for the games you mention, I'm sorry about the poor luck but that's out of the hands of the casino as the games are random :/ as for the perks, we do our best to give as many as we can to our players and it's only the free bonuses (which you get for not doing anything, such as drops) that come with the max cashout.

Deposit bonuses, free spins you get for deposits, etc, do not have this restriction.

Olle

Rated 5 out of 5 stars

Fun casino

Fun casino. Trustworthy. Doesn't payout often though

April 2, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Matt!

Thank you for the amazing words and the perfect rating, despite not being super lucky.

I hope the luck is just around the corner!

Olle

Rated 5 out of 5 stars

Bitstarz is great!

Bitstarz is great. Definitely one of the best! Keep up all the good work

April 2, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Frank,

You're one of the best too : ) thank you for your review and the kind words!

Olle

Rated 1 out of 5 stars

Games don't pay or play the same as on other casinos

Made my first and last deposit at bitstarz, ended up with $50, half bonus cash half my own cash. Played on a few different games and bet low. Legit got no wins to boost my balance. Couple 1 dollar wins off 20c bets but that's it. Games that pay on other casinos don't pay or play the same at Bitstarz. You could say it was just bad luck but I doubt it considering it was on multiple games. Don't waste your money here. *Edit; fair reply on your part. Maybe I was too hasty in telling readers not to waste their money here. You could be right, maybe it was just bad luck. I've played alota slots and just didn't find the game play normal. It was only $50 but I've encountered dud casinos before that I thought was due to bad luck and won't be making that mistake again. People should decide for themselves though.

April 2, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Ethan,

Great to hear from you and thank you for reviewing us,

Don't get me wrong, I know that you as a player come to the casino in hopes of winning, but just because you didn't, it doesn't mean that the casino is a scam.

There are no guarantee of winning in a casino, it's a risk you take when you gamble. You mention it's probably not a coincidence because you played multiple games, but we're talking about a 50 dollar balance here.

Just because you try a few games with a 50 dollar bank roll and don't win, it again doesn't mean a casino is a scam or not legitimate. I'm not sure how much casino you've played, but if you're new to this, I recommend asking others who've got perhaps more experience if they've been in the same position, I bet they have.

Olle

Edit: Appreciate the reply Ethan. Don't get me wrong, I totally understand how annoying it is not to win. Once again, we all gamble for the chance and hope of winning. So I honestly empathize with your situation here.

Luck is something we as a casino can't impact, and we all feel we have it in some places and maybe not in others. Heck, some feel they have more luck in some games than others too right?

Appreciate the reply and I hope you win big, wether that being at BitStarz or elsewhere, I just hope you have a good time :)

Olle

Rated 5 out of 5 stars

So much fun

So much fun! I love bitstarz! Always a fun experience and a lot more odds of winning than any other platform! Actually my friend just won 15,000$ on bitstarz I hope I'm next! But for now I'm grateful for my small wins you guys nvr let me down!! 10/10 for sure!!

April 2, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Luci!

Thank you so much for your kind words and congratulations on your friend's big win! I also hope you're next in line! : )

Olle

Rated 5 out of 5 stars

Fun fun fun !

April 1, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Stacy!

Thank you for reviewing us!

Fun is what it's all about : ) hope the fun never stops!

Olle

Rated 5 out of 5 stars

All around good experience

All around good experience

March 31, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Ryan!

Thank you so much for taking the time to review us, and to also give us 5/5 : ) it means everything!

Olle

Rated 5 out of 5 stars

Fast deposits and Fast payouts

Fast deposits and Fast payouts. On point every time.

March 31, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Victor!

Means the world to us that you enjoy BitStarz so much :) thank you so much for writing such a kind review!

Olle

Rated 5 out of 5 stars

Bitstarz is a hit for sure

So fun to get random rewards and free spin drops! I love how excited I feel playing here on bitstarz.

March 31, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Cassandra!

Super happy you enjoy the free spins and the random rewards! : )

Thank you so much for reviewing us and giving us a full score!

Olle

Rated 5 out of 5 stars

Great variety

Great variety

March 30, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Dee!

Appreciate the rating and the kind words! : )

Olle

Rated 5 out of 5 stars

I like it but would like a daily free play.

I like it but would like a daily free play

March 31, 2026
Unprompted review
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Reply from BitStarz Casino

Hi Ember!

We try to do our best to give as much bonuses as possible :) but maybe you wanna check out the Jackpot Spins as part of JPM? :)

There you get a daily chance at a Jackpot : )

Olle

Rated 1 out of 5 stars

My brother and I Signed up and it was a…

My brother and I Signed up and it was a good experience at first. When it came time to cashout the $100 I earned and spent hours spinning on slots, my cashout was denied and they swiped away my entire balance. Completely dishonest, I'll stick to in real life casino's after this. Horrible first time experience gambling online. Thankyou bitzstarz, I hope the $100 was worth it losing 2 new players.

March 30, 2026
Unprompted review
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Reply from BitStarz Casino

Hi there Ziad,

Thank you for reviewing us.

Now, what you mention here is the no deposit free spins you get on sign-up. They're limited to one per person, IP, household, device, etc.

In your case, multiple accounts were not just created in your household but on the same device. Not sure if you and your brother share the same phone, but yeah.

Olle

Rated 1 out of 5 stars

Worst ever

Worst ever. Stole all my money!!

March 30, 2026
Unprompted review
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Reply from BitStarz Casino

Hi there Mar,

Thank you for reviewing us.

I think it would be super helpful for not just us but everyone reading this if you could elaborate on your statement.

Just saying that we "stole all your money" doesn't really say that much. In what way did we "steal" your money?

Olle

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