BIVA  Reviews 

I ordered a mirror from Biva.dk and was given a delivery slot that didn't work for me. I contacted them in advance to reschedule, only to be told they couldn't help and that I should reach out to the delivery company myself. Neither party took any action, and the delivery was attempted anyway.

Getting a response from Biva.dk proved extremely difficult — I had to reach out multiple times through different channels before hearing back. After several days of waiting, they finally responded, only to inform me that I would need to pay an additional delivery fee — for a failed delivery that was entirely due to their lack of action on my initial request.

I proactively communicated the issue ahead of time. The failure to reschedule was on their end, not mine. Holding the customer financially responsible for their own poor handling of the situation is unacceptable.

I would not recommend this company.

We ordered a leather sofa and we were very happy with the color and the material of the product. The product is quit nice and as per the description mentioned in the website.

BAD EXPERIENCE WITH THEM ,I STILL WAITING FOR MY CARPET ,THEY TAKE MONEY 4 SOMETHING THAT HAVE OUT OF STOCK ! I ORDER IN 24/11/23 ;((( AFTER A MONTHS, IS ASKING IF I WHANT MONEY ,BACK ! REALLY ;(((*
My order number is 118417 !I

Tak for Biva, tæpperne er rigtigt god kvalitet og god pris

How do you rate something you spent 30.000 dkk on that, after over 3 months hasn’t arrived?

We ordered a sofa set back in September, and after waiting 8 weeks (they promised delivery 6-8 weeks), nothing arrived. We were then told it would take another 6-8 weeks. So, we are still waiting…and it has been another 6 weeks at this point (a little more) with no hope, to be honest.

UPDATE: The answer from Biva below sounds like passing the blame. Biva did NOT get in touch with us once we got to the 6 week mark nor did they get in touch with us at the 8-week mark. We had to make several attempts to contact them to finally find out that the factory making the sofa hadn't started making it yet. So, I'd really like to "have a nice day" on my nice, new sofas :-)

i had to go get the 13 kg carpet by my self because of the wrong address put on it .

Very bad contact with the customer service. They haven’t canceled my order and credit in the bank after sending many times an email. The product was sent to me, without any information. On the website now it looks like it’s delivered but I don’t have the product physically at home. The bank wants money for something what should be canceled and something I don’t have. I will contact the lawyer because it looks like a skam.

Super glad about the service. Fast placing the order, fast processing the order and deliver it. After approx. 3-4 days the product was at my door.

I shopped for more than €4000. They quoted me wrong on delivery and I was charged double what I was told.. I just paid 150€ more for transport, than I was promised.. The costumer infront of me when I went to see it had arrived at the store, had the same issue.

3 Stars is being generous!

I had ordered 6 set of dining chairs from online shopping which it did give offers and said that it would be delivered within 1 week. I waited it for 1 week and after not happening the delivery of product for 2 weeks, I contacted the customer service and get to know that product were making in workshops and it would take time to deliver 15 days. It wasn’t again delivered and asked again to customer service and got to know that it was not ready at that time. I was very disappointed and I canceled the order. It killed my time and patient. It was my first bad experience.

The worst experience that I've ever had buying furnitures. I purchased 2 arm chairs mid-february and they said it will be delivered within 3-5 weeks. I then cancelled the order on week 6 - as they where late . I called them 3 times and wrote on my order page 4 times and send them email 6 times in order to cancel the order, but two week after that ( in week 8) their customer service said ' we just handed your orders to the delivery service, so you should pay 600 kr penalty for shipment if you want to cancel it!! what? I cancelled it two weeks ago and you just passed it to delivery, howcome I have to pay? Why you didn't cancel the items on time?
but they didn't listen and reply my requests and delivered the vey low quality chairs10 days after.
Such a bad experience

Everything great! I recommen ❤

Very helpful fast delivery an excellent product

Good Sales Team but Very Poor in Communication as per as delivery is concerned.
The sales representative was really nice & helpful to buy the furniture based on our requirements. We went to the physical shop to buy 2 things but ended up with buying 6 items which is due to the nice sales person.
Unfortunately same service I did not receive when it comes to the delivery. I have requested to deliver it on 20th November and it is written at BIVA side. But already received 2 text messages saying it will be delivered before that so I needed to call Biva Customer Service Centre 4 times to remind them that it should be delivered on 20th November.
This kind of delivery service impacts the good thing done by sales team.

We bought the BAYA 1 floor lamp at BIVA. What the sales person did not tell us is that the light bulb is built-in, not externally installed. This means we have to buy a new lamp if the built-in light bulb is no longer working. We would have reconsidered buying the 1400 kr lamp if we were properly informed about this matter.

Also, the sales person told us that we will receive a sms and/or email notification a day before the lamp is delivered. But to our surprise, the lamp arrive without any prior notification. Luckily one of us is at home. The sales person should not give us incorrect information on this.

In short, it would be better if BIVA can work on ensuring their customers are being informed with the right information when purchasing any goods there.