We ordered a leather sofa and we were very happy with the color and the material of the product. The product is quit nice and as per the description mentioned in the website.
Company replied
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See what reviewers are saying
Very bad contact with the customer service. They haven’t canceled my order and credit in the bank after sending many times an email. The product was sent to me, without any information. On the website... See more
Company replied
How do you rate something you spent 30.000 dkk on that, after over 3 months hasn’t arrived? We ordered a sofa set back in September, and after waiting 8 weeks (they promised delivery 6-8 weeks),... See more
Company replied
BAD EXPERIENCE WITH THEM ,I STILL WAITING FOR MY CARPET ,THEY TAKE MONEY 4 SOMETHING THAT HAVE OUT OF STOCK ! I ORDER IN 24/11/23 ;((( AFTER A MONTHS, IS ASKING IF I WHANT MONEY ,BACK ! REALLY ;(((*... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Garden Center
- Living Room Furniture Store
- Office Furniture Store
Written by the company
BIVA er en af Danmarks største online forhandlere af møbler med et kæmpe sortiment af prisbillige møbler. Vi håndterer hver uge flere hundrede forsendelser og har hver dag kontakt med mange kunder – både online og i butikken, hvor vi er kendt for at tage godt imod alle og yde en personlig og engageret service. Desværre ser vi – som mange andre virksomheder – at tilfredse kunder sjældent tager sig tid til at dele deres gode oplevelser, mens utilfredshed oftere bliver anmeldt. Det giver desværre ikke altid et retvisende billede af den samlede kundetilfredshed. Vi håber derfor, at du – hvis du har haft en god oplevelse hos os – vil tage dig tid til at dele den. Det betyder meget for os og hjælper andre med at danne sig et mere nuanceret indtryk.
Contact info
Fuglsang Allé 2, 7000, Fredericia, Denmark
- 75525252
- support@biva.dk
- www.biva.dk
2.4
Poor
4K reviews
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shipping was really fast and the …
The shipping was really fast and the order was delivered the next working day with PostNord. Very happy with the quality and how smooth the process was.
August 16, 2017
Unprompted review
Reply from BIVA
Hi Rustam
Thank you for your review
We are very happy to hear that you received your order the next day and that you had a great experience with us :-)
We hope to see you again.
Sincerely,
BIVA - Customer Service
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Worst service and very stupid guy who …
Worst service and very stupid guy who DONT understand anything. I asked for different delivery address and he got into argument why i need different delivery address.then i cancel the order from there.
On 12/07/2017 at 12:43
July 12, 2017
Unprompted review
Reply from BIVA
Hi Kannathasan
Thank you for your review
I am very sorry to hear about your unfortunate experience with us. There usually aren't any problems in changing the delivery address and I have passed your information to the store you placed the order at.
Feel free to contact our customer service if you want to place a new order with the correct delivery address.
Sincerely
BIVA - Customer Service
No response
I bought a table online and had to wait 2 weeks, which is fine. Meanwhile the price for the table became 20% cheaper. I reached out to BIVA to either get the price difference or cancel my initial purchase for the old price to replace for an order against the new price. I sent 2 emails and never got a reply. This was my last purchase at BIVA
June 16, 2017
Unprompted review
Reply from BIVA
Hi Frank
Thank you for your review
I'm deeply sorry to hear that you haven't heard from us. You are of course entitled to the price difference :-)
I'll have one of my collegaues contact you as soon as possible, so that you will get the table at the reduced price.
I apologize for the inconvenience.
Best regards
BIVA - Customer service
Bad experience with poor quality furniture
I have bought the "Fossdal skænk m. 3 låger - Hvid" at Biva website. The furniture is low quality specially because the doors are too big and cannot be properly adjusted. I have written an evaluation of the product in their website and they have never published. Somehow I feel I cannot trust the site or their products evaluation, since they only publish good reviews. It is sad because we wanted to furnish our entire house and they seem to have a great variety of products. Here at Aarhus University where I work, lots of new people are looking for furniture everyday (students and new staff) and I have been warning everyone about the not rated furniture at Biva´s website. I never got a reply back from my comment, and since the furniture had to be all set for us to discover the problems with the doors, we cannot even return it. It is just sad.
June 13, 2017
Unprompted review
Reply from BIVA
Hi Fábio
I apologize for the missing review - I will surely let the right people know that there is an error with submitting reviews.
It is also very sad to hear that you are experiencing difficulties with our furniture. We haven't had this issue with this product before and if you contact our customer service they will be happy to help you and come to an acceptable solution.
Once again, I apologize for the inconvenience.
Best regards
BIVA - Customer Service
Glad for mine møbler fra Biva
Jeg er glad for mine møbler fra Biva. Super god service!!
June 7, 2017
Unprompted review
Reply from BIVA
Hej Nitin
Tak for din anmeldelse
Det var da dejligt at høre :-) Vi er glade for at du er tilfredse med vores service.
Vi håber at se dig næste gang der skal vælges nye møbler.
Med venlig hilsen
BIVA - Kundeservice
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Reply from BIVA
Hi Natalia
Thank you for your review
We are very happy to hear that everything went exactly as it should.
We hope that you'll enjoy your new furniture for many years to come :-)
Sincerely
BIVA - Customer Service
Reply from BIVA
Hej Olga
Tak for din anmeldelse
Vi bestræber os altid på at give den absolut bedste service så vi er RIGTIG glade for at have levet op til dine forventninger.
Mvh
BIVA - Kundeservice
Super god service
May 17, 2017
Unprompted review
Reply from BIVA
Hej Katrine
Tak for din anmeldelse
Vi er RIGTIG glade for at du er tilfreds med vores service. Jeg kan se at det er Fredericia butikken du har handlet med så jeg giver rosen videre dertil :-)
Jeg håber du bliver glad for dine nye møbler og at du har os i tankerne næste gang du skal forny hjemmet med et fedt møbel.
Mvh
BIVA - Kundeservice
Reply from BIVA
Hello Mitchell
Thank you for your review.
We look forward to serving you again.
Yours sincerely
BIVA - Customer Service
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Reply from BIVA
Hej Koren,
Vi takker for din anmeldelse.
Godt at høre at du er tilfreds med din handel hos os.
Med venlig hilsen
BIVA - Kundeservice
Behagelig telefonsamtale hvor jeg spurgte ind til et konkrets møbel. Jeg bestilte og det kom og var i den kvalitet jeg havde forventet.
God information, møbler og leveringen var i orden
April 13, 2016
Unprompted review
The delivery service is not quite satisfied
The price is quite competitive. And I really appreciate the advice with regard to interior design. However, the delivery service is really inefficient and even unacceptable. I have made an order at the begin of January, but I have been told that only can be delivered by the end of March.
February 9, 2016
Unprompted review
Reply from BIVA
Kære Kunde. Tak for din anmeldelse :)
Vi beklager mange gange på den tidligere ejers vegne. Vi har sidenhen arbejdet hårdt på at forbedre forretningen, så det er blevet et meget bedre sted at handle.
Trods din tidligere oplevelse, håber vi at se dig handle hos en ny og forbedret BIVA.
God dag :)
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good quality
The quality of the sofa is good. At the showroom the salesman was very well explaining and helpful.
However, the payment did not go as he said. The money was deducted from my account immediately, and I received the sofa after 2 months. But he had said that once the order is ready the money will be deducted.
Trying to call the customer service was hopeless. Even written communications were sometimes really hard.....
February 9, 2016
Unprompted review
God behandling
Lidt lang leveringstid, men fin behandling ved forespørgsel og reklamation
August 24, 2015
Unprompted review
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Børneseng i super kvalitet og med fantastisk skum madras
Bestilte to identitiske børnesenge med rutschebane. Overraskende for kvalitet og med en super skum madras, fast og god at sove på. Bravo.
August 3, 2015
Unprompted review
Second order had damages but service to get parts was fast
The second item I purchased from Biva came with some damages due to delivery. They responded very quick and sent me the parts in a week. I'm very happy with both my orders also.
July 3, 2015
Unprompted review
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