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Rated 5 out of 5 stars

I tried Let Me Be Protein and the results were amazing! My client hair became smooth, shiny, and frizz-free from the first use. The application was easy and there was no strong smell, which I rea... See more

Company replied

Rated 1 out of 5 stars

Don't buy this product. Unfortunately, the product I received has serious issues that make it unsafe to use: The jar arrived already open with no protective seal. The product looks par... See more

Company replied

Rated 5 out of 5 stars

I was a bit hesitant about shopping on an unfamiliar website, but gave it a try anyway. I purchased Felps Nanoplastia. Everything went smoothly. I received tracking information for my parcel (UPS) and... See more

Company replied

Rated 5 out of 5 stars

Great products will be definitely ordering again. If you use the keratin treatment make sure that you also ordered the Reconstruction products and apply straight after you rinse the Keratin. A... See more

Company replied

Company details


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3.8

Great

TrustScore 4 out of 5

297 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Always 1000% satisfied

Always 1000% satisfied

February 14, 2025
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

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Rated 4 out of 5 stars

It took a bit longer than I expected as…

It took a bit longer than I expected as this one is not my first order. But communications was good through WhatsApp. I got my tracking number as well. The quality of the product is always excellent.

February 2, 2025
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 3 out of 5 stars

Good!

I didn’t realised it was a Brazilian company located in Brazil. I thought it was a company from Europe selling products from worldwide. Anyway, I found it a bit pricey. If I knew the product was coming from Brazil, I would’ve waited for relatives to come and bring it to me.

January 10, 2025
Bkeratin logo

Reply from Bkeratin

We understand your perception and thank you for your feedback. Our company is based in Brazil and we sell exclusively online, offering international shipping for your convenience. If we can help you with more information, we are at your disposal.

Pamela A.

Rated 5 out of 5 stars

I’m happy my order arrived in time in…

I’m happy my order arrived in time in perfect condition amazing! Thank you!

December 29, 2024
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 5 out of 5 stars

Amazing experience,fast shipping

Amazing experience,fast shipping

January 14, 2025
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

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Rated 5 out of 5 stars

Product arrived well packed and sealed

Product arrived well packed and sealed. Great service performance BKeratin !

January 11, 2025
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 5 out of 5 stars
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 1 out of 5 stars

Never got the product

Never got the product

December 29, 2024
Bkeratin logo

Reply from Bkeratin

We would like to inform you that our team will contact you shortly to provide the necessary assistance.

Thank you for your patience and we are at your disposal for any further questions.

Pamela A.

Rated 5 out of 5 stars

I am satisfied

December 23, 2024
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

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Rated 5 out of 5 stars

The product it’s perfect

The product it’s perfect
Fast shipping ❤️

December 12, 2024
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery , packaging was really good, product absolutely amazing.

December 4, 2024
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 5 out of 5 stars

The experience I had was excellent…

The experience I had with berating was excellent. Speedy delivery of product ordered

October 30, 2024
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 5 out of 5 stars

I received great support from their…

I received great support from their service when I had an issue with receiving my package in the UK. They managed the situation well and communicated quickly and effectively to ensure I received it

November 6, 2024
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

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Rated 5 out of 5 stars

The best keratin treatment

The best keratin treatment , I wouldn’t change for anything else, straight, frizz free, shiny hair for a long time, my customers loves it.

October 30, 2024
Bkeratin logo

Reply from Bkeratin

Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!

Best regards,
Pamela A.

Rated 5 out of 5 stars

Great product

Great product

October 11, 2024
Bkeratin logo

Reply from Bkeratin

Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Wanessa B.

Rated 5 out of 5 stars

Great

Fast delivery! First time ordering off the website. Great products so happy I’ve found a website I can order from that’s sells exactly what I need

September 3, 2024
Bkeratin logo

Reply from Bkeratin

Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.

Rated 2 out of 5 stars

Shipping was expensive...and parcel…

Shipping was expensive...and parcel took way too long to be delivered

August 5, 2024
Bkeratin logo

Reply from Bkeratin

We are very sorry for what happened and understand the frustration it may have caused you.

So that we can answer all your questions and provide you with the best possible assistance, please contact us on +1 866 245 2707. Our team will be ready to help you and answer any questions you may have.

We are at your disposal to meet your needs and ensure that you have the best possible experience with us.

Pamela A.

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Rated 5 out of 5 stars

Indeed briliant

Indeed briliant

July 21, 2024
Bkeratin logo

Reply from Bkeratin

Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.

Rated 4 out of 5 stars

Actually I have planned to travel so I…

Actually I have planned to travel so I wanted to do something to my hair to help and reduce the time spending and using the hairdryer during my trip so I was confusing between the hair products and which them better for my hair type then I have ordered two items I bought the I belli Capelli shampoo with nanoplastia smoothing organic and I belli capilli Torrano organic fluid I used the organic Smoothing product at first it works but I felt like my hair is dry and needs more moisturiser or mask so after one week I used the torrano fluid product and after that my hair becomes more softer and shiny I like it so much and it keeps my curly hairs style but became more manageable and I can leave it without drying.

July 16, 2024
Bkeratin logo

Reply from Bkeratin

Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.

Rated 5 out of 5 stars

The best.

Great liquid, hair is straight and shiny. Hasn't discoloured much. Very easy to do at home without any problems.Very good contact with customer service.

July 13, 2024
Bkeratin logo

Reply from Bkeratin

Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.

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