Baseball Lifestyle 101 Reviews 186

Ongoing Issue with Missing Items from Order Placed on 7/14

I placed an order on 7/14 and was notified that it would be delivered last week. However, when the package arrived, it was missing two pairs of $50 shorts and a $65 hoodie. I contacted customer support and received a generic, copy-and-paste response stating it would take seven business days to resolve.

I replied immediately, explaining that the delay was unacceptable given that the mistake was on your end and the items are still in stock. Today, I received a UPS notification about a shipment, only to find that only one of the two missing shorts was sent—and still no hoodie.

I emailed again and, once again, received the same canned response. At this point, it’s incredibly frustrating that no one seems to be actually reading the order or addressing the full issue.

I highly suggest pausing drops and online orders until you can resolve outstanding customer service issues and fulfill existing orders properly. Your current process is not working, and customers deserve better.

Please escalate this issue to someone who can resolve it fully and promptly.

My first order went smooth. Everything was shipped and received in a timely manner. My second order is another story. Order was made on July 5,2025 and just today July 21,2025 received only partial order with no mention or tracking for second missing item by customer service team. Customer service is horrendous. This will be my last time with this company.

While the quality seems good and the designs are wildly popular, the shipping delays---and lack of honesty and any real updates from the company---are appalling. I ordered three items 10 business days ago. Initially, I was told the items would ship in 3-5 business days, and then 5-7. The website tracking simply says "Your item is being prepared." There's also language that shipping takes place after payment is verified. When I talked with customer service, they acknowledged that all online payments are made via credit card and that credit card payments are processed instantaneously. So why the mumbo-jumbo about payments needing to be verified? A lame attempt to buy more time on shipping? The company needs to adjust their expected shipping times. After my less-than-satisfying encounter with customer service, I went online and found many, many complaints about shipping. I have several problems with this. 1) They clearly know they have a problem, yet refuse to acknowledge it and have not adjusted the stated shipping times. 2) If items are intended as a gift for a child, there will be ensuing disappointment. 3) I live in New England and the window of time to wear the two pairs of shorts I ordered is, well, short -- and getting shorter with each passing summer day. (The third item, a t-shirt, has along shelf life.) 4) Customer service typically responds in a timely fashion, but without ever conveying any real information. Nor do they offer a token gesture such as a discount on the existing or future purchases. (Not that there will be any. I'm pretty much in "never again" territory at this point.). This company has grown fast, probably too fast, and at this point, you can almost see the implosion coming. They're certainly charging enough for their goods to be able to hire more employees to ramp up production or process orders or both.