Had a problem With my headset got a hold of customer service. They were more very helpful and got my situation fixed and sent me out a new one.
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The headsets are awesome and i am using it from quite a while and recommend to my fellow colleagues and they have bought 4 sets. There was a hardware issue with the headphones and when i reach out to... See more
I purchased a headset from black and gray 12/25. It worked great for about 6 months and then the mic just quit working. I reached out to them to see if it still had warranty on it. Unfortunately it di... See more
Diana helped me out today to get a replacement on my headphones. She was very quick and efficient, so I could get them as soon as possible.
Company details
Written by the company
Elegant like Black. Minimal like Gray. We prioritise on curating and bringing premium technology to our customers with a minimal and seamless experience and embody sophistication and simplicity, offering a curated selection that complements your lifestyle.
Contact info
8407 central avenue, 94560, Newark, United States
- support@blackandgray.co
- blackandgray.co
4.7
Excellent
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Black& Gray headset
Haven't tried headset yet, as,it's a Christmas gift.
September 5, 2025
Unprompted review
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Everything was easy and no questions…
Everything was easy and no questions asked just sent pictures and information. Great experience and makes me keep coming back.
September 3, 2025
Unprompted review
The Black&Gray headset is astonishing…
The Black&Gray headset is astonishing Great. Not only are the headsets a Must have in the trucking world the customer service is Amazing. They went above and beyond to help me with my situation. I am truly great full and recommend the product and company to everyone. Thank you so much Black&Gray!!!!
August 1, 2025
Unprompted review
Easy to navigate site
August 1, 2025
Unprompted review
Quick and easy to place order
Quick and easy to place order, great feedback from people's experiences, and not a bad price. Can't wait to get my black & gray.
August 1, 2025
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Headset broke...thet said gonna send me…
Headset broke...thet said gonna send me another one
July 30, 2025
Unprompted review
great product, does what they say it does
July 28, 2025
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Well it was easy to purchase
Well it was easy to purchase, as far as the headset goes we’ll have more to say when I start using it.
July 25, 2025
Unprompted review
Unique
I rate my experience with black and gray has been to unique I ordered a headset didn't get it got a hold of them they found out that I did order one and they resent me one that's awesome that's bar none five stars thank you black and gray I haven't received it yet but I know it's on its way
July 18, 2025
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Had to contact support Team to check on…
Had to contact support Team to check on shipping. I had used a different email address and forgot. contacted support and the responding a quick timely manner and the issue was resolved
July 9, 2025
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Should have bought last week 10.00…
Should have bought last week 10.00 cheaper I think
July 12, 2025
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They replaced it no question asked when…
They replaced it no question asked when I showed them a picture of the broken headset, exceptional customer service, and very speedy with responding
July 11, 2025
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Great product and great customer service
Great product and great customer service
July 11, 2025
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The extra discount made me happy
The extra discount made me happy. Ordering was a breeze.
July 9, 2025
Unprompted review
My headset broke and the return was so…
My headset broke and the return was so so easy. They were very understanding of breakage
July 1, 2025
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The headset is fantastic
The headset is fantastic and lives up to its reviews. When I had an issue the company and it's supposed staff was extremely helpful and so kind. Totally unlike most customer services. Definitely recommend them.
June 28, 2025
Unprompted review
Easy to order can’t wait to try it out
June 24, 2025
Unprompted review
Customer service was amazing
Customer service was amazing, very quick response and problem resolved. The brand stands by its word 100%
June 18, 2025
Unprompted review
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