I had a query, which was handled superbly by Sofia. Within less than a minute I had a response via web chat and had every question I needed answered politely, swiftly and professionally. Excellent exp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more
Company replied
Very helpful staff, special mention goes out to Matti! Trading platform and conditions robust. It would be better if the withdrawal fee wasnt so high, as it costs me £5 per withdrawal. Other than that... See more
Company replied
I had a problem so I contacted the support not even 1min after an agent called „Alvaro „ joined the chat he gave me clear answers and fast responses. Very competent agent it was the best support that... See more
Company replied
Company details
Written by the company
We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.
Contact info
United States
- blackbull.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Alvaro & Customer Experience Team | BlackBull Markets
Jessica is very helpful and friendly!
April 15, 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Very fast communication and excellent…
Very fast communication and excellent service on WhatsApp
April 14, 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Customer Experience Team | BlackBull Markets
Fernando was very professional and…
Fernando was very professional and quick in solving my issue. Great experience.
April 14, 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Fernando & Customer Experience Team | BlackBull Markets
Love BB
Love BB. They are the best, Their customer service is like none other.
April 14, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Customer Experience Team | BlackBull Markets
Jessica helped me today
Jessica helped me today, quick and responsive!
April 14, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Jessica & Customer Experience Team | BlackBull Markets
Thank you Jessica
Got the account blocked for not paying attention tonthe access codes, everything was sorted out smoothly within minutes.
JESSICA did an amazing job and her colleague that called me for the security check was also amazing and super proffesional . ( I did not got his name, is on me and I apologize for that ) , smooth experience.
April 13, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets
delay trade execution
not for bast trading because live account trading execution is so much delay for EA trading
April 9, 2026
Unprompted review
Reply from BlackBull Markets
Hi, thank you for your review. We're sorry to hear about your experience.
To help you further, our team will need to look into your account details.
Please contact us at support@blackbull.com so we can assist you directly.
Prompt action by Louise
April 13, 2026
Unprompted review
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
Louise was very helpful
Louise was very helpful. Thank you again Louise
April 13, 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Problem solved very fast
Sofia helped me a lot solving my problem quick and effectively. I’m new with blackbullmarkets but as I had a good client attention I will continue with this broker. (:
April 13, 2026
Unprompted review
Reply from BlackBull Markets
We're grateful for your feedback and are always here to support you.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets
Sofia helped me with some issues I was…
Sofia helped me with some issues I was having with the broker and she weaved through the problem with ease like wonder woman saving the world from the evil. Thank you and I hope to come across her again when I need to be saved! Yes yes yes!
April 13, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets
Reply from BlackBull Markets
Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Customer Experience Team | BlackBull Markets
I want to say thank you to Louise for…
I want to say thank you to Louise for their wonderful wonderful support and I got all of my task complete. Thank you once again Louise and BlackBull team
April 9, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Very disappointing experience with…
Very disappointing experience with BlackBull Markets. The crypto withdrawal process is slow and poorly handled.
Even after my withdrawal was marked as approved, the funds were not processed, and I was left chasing support multiple times. It feels like you have to constantly follow up just to receive your own money, which is unacceptable.
Compared to other platforms where crypto withdrawals are processed almost instantly, this is far below standard. They seriously need to improve their system—once a withdrawal is approved, it should be completed immediately without further delays.
Until this issue is resolved, I would advise others to not even join BLACK BULL.
April 10, 2026
Unprompted review
Reply from BlackBull Markets
Hi, thank you for your review. We're sorry to hear about your experience with our withdrawal process and understand how frustrating delays and limited communication can be, especially when it comes to accessing your funds.
We take feedback like this seriously and are continuously working to improve both our processing times and the clarity of our updates to clients.
To assist you further, our team will need to review your account details. Please contact us at support@blackbull.com so we can look into this for you directly and provide the support you need.
Reply from BlackBull Markets
Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Louise & Customer Experience Team | BlackBull Markets
Awsome support team
Louise was helpful and quick in resolving my issue regarding deposit
April 9, 2026
Unprompted review
Reply from BlackBull Markets
We appreciate your review. We're here if you need further help.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Great service
I received great customer service from Louise, her response was to the point and answered my question immediately. The response and service was well received within seconds. Thank you for your great service
April 9, 2026
Unprompted review
Reply from BlackBull Markets
Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets
Thanks to Alvaro for the speed
April 8, 2026
Unprompted review
Reply from BlackBull Markets
Your feedback means a lot to us. Please reach out if you need any further assistance.
Kind regards,
Alvaro & Customer Experience Team | BlackBull Markets
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