BlackBull Markets Reviews 

3,412
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,039 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, often noting quick response times and smooth inquiry resolution. The overall service provided is frequently described as excellent, with consumers valuing its efficiency and ease. However, some customers also noted issues with the withdrawal process, describing it as slow and frustrating, often lacking clear explanations. A few also felt customer support was unresponsive or provided generic replies when dealing with these specific problems, leading to a lack of transparency.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the team's responsiveness, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Service

Reviewers highlight positive aspects of service, with many praising the customer support as great, caring,... See more

Response time

Users describe positive interactions with response times, highlighting quick and efficient service from... See more

Payment

Customers had ambiguous experiences with payment, with some reporting smooth deposit and withdrawal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a query, which was handled superbly by Sofia. Within less than a minute I had a response via web chat and had every question I needed answered politely, swiftly and professionally. Excellent exp... See more

Company replied

Rated 5 out of 5 stars

Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff, special mention goes out to Matti! Trading platform and conditions robust. It would be better if the withdrawal fee wasnt so high, as it costs me £5 per withdrawal. Other than that... See more

Company replied

Rated 5 out of 5 stars

I had a problem so I contacted the support not even 1min after an agent called „Alvaro „ joined the chat he gave me clear answers and fast responses. Very competent agent it was the best support that... See more

Company replied


Company details

Written by the company

We were founded in 2014 with the goal of becoming the leading online Financial Technology and Foreign Exchange Broker. BlackBull Markets is a true ECN, No Dealing Desk brokerage specialising in Forex, CFDs, Commodities, and Fintech solutions for traders globally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(3,412)

1,166 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good louise

April 8, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Louise gave me really fast and…

Louise gave me really fast and constructive replies. Problem was solved in like 10 minutes :)

April 8, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Patience with me

Georgia you have a lot of patience with us newbies!! You are very efficient and you offer options and step by step instructions that are very easy to follow. Thank you.

April 7, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Georgia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Super fast

Super fast, Jessica was very helpful

April 7, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Jessica & Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

Thanks Mia for your time and support…

Thanks Mia for your time and support regarding my fund withdraw issues.
But I have very bad experience with blackbull regarding stop loss hitting with even very far value of stop loss.Also faced a number of other issues like late stop loss hitting,extra charges without informing and very huge differences of exchange graph prices and blackbull market prices.

April 7, 2026
Unprompted review
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Reply from BlackBull Markets

Hi Muhammad, thank you for taking the time to share your feedback, and we’re glad to hear that Mia was able to assist you with your withdrawal query.

We’re sorry to hear about your concerns regarding stop loss execution, pricing differences, and charges. Please note that factors such as market volatility, liquidity, and price feeds can impact execution levels and pricing across platforms.

That said, we take these matters seriously and would appreciate the opportunity to review your experience in detail. Please contact us at support@blackbull.com so our team can investigate and provide clarification directly.

Rated 5 out of 5 stars

Sofia helped me lots today

Sofia helped me lots today! Also the team are amazing always onto the customer service ! Thank you

April 6, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

I really appreciated Georgia’s help

I really appreciated Georgia’s help; she was incredibly quick to reply and assist. <3

April 2, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for your feedback. If you need anything else, please let us know.
Best regards,
Georgia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Perfect person and perfect stuff

Perfect person and perfect stuff

April 2, 2026
Unprompted review
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Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

Trading With Black Bull a big Mistake

I decided to have a go at trading after a long break on Black Bull mainly due to the trading bonus offered on trading nut also I live in New Zealand thirdly the offer of trading view being paid for. However the trading bonus via trading nut was difficult after being reassured it would happen in the end I was told it was only available if I traded on Meta trader this was contradictory to initial expectations. The Meta trader went dark or of line three times on my brief trading time with black bull and it was incredibly difficult to contact staff out side NZ work hours through any method of course no one ever got back to me why Black Bull Meta trader went downI promptly blew up my account due to over leverage which did inpart happen due to lack of dilligence on my part and difficulty navigating trade size on Meta trader but before I blew up the acct the Trading nut bonus was removed from my acct so this trading bonus is just a scam to entice people onto this platform.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

TOTAL ROBBERY! $95 Risk turned into an $840 Loss – BLATANT SCAM!

⚠️ SCAM ALERT: STAY AWAY FROM BLACKBULL MARKETS! ⚠️

I am absolutely livid. If you value your hard-earned money, DO NOT give a single cent to Blackbull Markets. They are nothing but professional looters masquerading as a brokerage.

I set a strict, defined risk of $95 on my trade. How in the hell does a $95 risk result in an $840 loss? This isn’t "slippage"—this is straight-up theft. If your "sophisticated" systems can’t execute a simple exit or respect buy/sell limits, then what is the point of your platform? Your tech is absolute garbage, or more likely, designed to fail so you can drain trader accounts.

To make matters worse, when I confronted support, they actually ADMITTED the mistake. Their "solution"? They told me they moved me to a "different liquidity pool." WHY THE HELL WAS I NOT THERE IN THE FIRST PLACE? Are you intentionally putting traders into toxic pools just to hunt their stops and blow their accounts?

It is clear as day: Blackbull doesn't make money from legitimate trading; they make money by scamming their own clients.

DO NOT TRUST THEM. They will ignore your risk parameters, manipulate the execution, and then give you some pathetic excuse about liquidity once the damage is done.

Are you solely in business to scam people? Because you’re doing a hell of a job at it.

Rating: 0/5 (If I could give negative stars, I would)

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with an agent…

I had a great experience with an agent by the name of louise , he was very helpful and considerate with my issue .

April 1, 2026
Unprompted review
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Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Louise has helped me process my…

Louise has helped me process my transactions quickly and has been very helpful!

April 2, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

ECN/STP on paper only, market makers masked as ECN just for marketing purpose. Stay Away

Server manipulation documented.

I am updating this review following new developments that every trader considering BlackBull must know.

After my first profitable period, my account was silently moved from Access LD4 to Access Server 07 — without notice, without consent, without explanation. On Access Server 07 I was unable to maintain a position for more than a few minutes. I was fully liquidated.

I filed a formal complaint. I published this review. Within days, my server was changed back to Access LD4. I immediately returned to normal trading conditions and recovered my losses.

Then, shortly after, they moved me back to Access Server 07 again. Still no notice. Still no explanation. I was fully liquidated a second time.

This is not a technical issue. This is a pattern: profitable client identified → server changed → client liquidated → client complains → server restored → client deposits again → server changed again → client liquidated again.

Meanwhile, their Trading Desk sent me a written statement confirming "orders are routed directly to external liquidity providers" and "we have no conflict of interest." Their own legal documentation contains a clause permitting them to act as principal. They told me one thing in writing and did another in practice.

When I requested raw execution documentation to verify whether my orders were genuinely routed to liquidity providers or internalized, they refused.

This is not a broker that had a bad day. This is a broker that identifies profitable retail clients and systematically degrades their execution conditions without disclosure — while publicly marketing itself as a pure ECN/STP broker.

Formal complaints submitted to:
— Consob
— FMA New Zealand
— Mastercard chargeback in progress

If you are a regulator reading this: the server change logs for account 508517 will tell you everything you need to know, you need to do a deep audit to blackbull markets, they represent an high risk for the retail clients, their system are build to Force the loss of clients, using misinformation and using hidden contract clause permitting them to not erogate the real services that they are promising in their costumer words and in their marketing.

If you are a trader reading this: document everything from day one. Screenshot your server. Screenshot your profits. The conditions you start with may not be the conditions you end with.

My experience with video recording and all type of screenshot will be public into few days into forex community as forex Peace army exc.

Do not trust this broker
They are not real ecn
Hidden market making practice by the time you make money.

Support is bad too.
Account menager gone.
Compliance gone.
They are not a serious company
Im questioning myself how they have won all this prizes from deloitte and how FMA did not saw their unfair practice.

Do not trust positive review, read the bad ones.

Your money will not be safe into this platform.

I hope regulators will do a deep audit of their systems.

They do not like profitable clients.
And this is unfair, market is hard to understand, imagine a broker that is making unfair condition to Force your loss.

It's no coincidence that in the last two days they've switched servers again, aggressively liquidating your positions, killing every edge to force your losses. It's a pattern, gentlemen. In market switches, they stop being ECNs and become market makers. The authorities must conduct thorough checks on their behavior, which undermines the integrity of the retail market.

Stay away from here.

If you have this type of problem, start immediatly a chargeback from your bank to at least recover your deposits.

I hope traders reading this review will take out their money from this platfrom.
I hope also authorities reading this review will start a real and serious audit about their services, servers, hidden internalization, unfair practice and really bad support.

After 1 month of waiting, their Compliance just sent a bunch of excuses.
2 months of waiting for nothing, just to recieve excuses.
Sent to FSA and they still refuse to send a reply too.

Complaince disappeared, sent just a bunch of nosense excuses
They stopped to reply, just disappear.
They just invited to contact FSA.

They use FMA to seem legit, but they know that you can only ask enquiryes to FSA.

Read the wikifx review, they are so sospicious
Do not deposit here
Your fund are not safe
Do not trust them, even the regulators don't care about the abuse of position they use with their clients.

Just stay away and use a real regulated broker, they will destroy your right cause they send you to offshore entity that will not help you at all, try to take your money back on seychelles if you can.........

There are so many broker regulated, do not Walter money and time on Blackbull!

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

my accuont was blocked but then louise…

my accuont was blocked but then louise helped me to remove the lock and to reopen it

March 31, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thanks for taking the time to leave a review. We're always happy to help if you have more questions.
Kind regards,
Louise & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Very helpful chat support

Very helpful chat support
Louise solved it instantly
Fully recommended

March 31, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Louise & Customer Experience Team | BlackBull Markets

Rated 1 out of 5 stars

I’ve had a very disappointing…

I’ve had a very disappointing experience with this trading exchange, especially when it comes to crypto withdrawals. The withdrawal process is extremely slow and frustrating, often taking far longer than expected without any clear explanation or updates.

What makes it worse is the lack of transparency — there’s no proper communication about delays, and customer support is either unresponsive or provides generic replies that don’t actually solve the issue. For a platform dealing with financial assets, this level of inefficiency is unacceptable.

The entire experience feels unreliable and stressful, particularly when you need timely access to your funds. A crypto exchange should prioritize fast and secure withdrawals, but this platform fails badly in that area.

I would not recommend this exchange to anyone who values quick access to their assets and a smooth user experience.

March 31, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Hi Kauky,  thank you for your review. We're sorry to hear about your experience with our withdrawal process and understand how frustrating delays and limited communication can be, especially when it comes to accessing your funds.

We take feedback like this seriously and are continuously working to improve both our processing times and the clarity of our updates to clients.

To assist you further, our team will need to review your account details. Please contact us at support@blackbull.com so we can look into this for you directly and provide the support you need.

Rated 5 out of 5 stars

Amazing client service

Amazing client service.
Antonio helped me solve problems

March 30, 2026
Unprompted review
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Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Antonio & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Query quickly answered by…

Routine query quickly answered by Sofia- thanks!. Been dealing with Blackbull for 3+ years with no issues. The important things like withdrawals, customer service and fair trading conditions are all very satisfactory.
Keep up the good work.

March 30, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We're grateful for your feedback and are always here to support you.
Best regards,
Sofia & Customer Experience Team | BlackBull Markets

Rated 5 out of 5 stars

Sofia assisted me with my withdrawal…

Sofia assisted me with my withdrawal request.
Very happy with their services. Best broker I have used.

March 30, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

Thank you for sharing your experience. Let us know if we can assist you in the future.
Sincerely,
Sofia & Customer Experience Team | BlackBull Markets

Rated 4 out of 5 stars

Sofia helped today

March 30, 2026
Unprompted review
BlackBull Markets logo

Reply from BlackBull Markets

We appreciate your review. We're here if you need further help.
Kind regards,
Sofia & Customer Experience Team | BlackBull Markets

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