Blackhawk network helped me resolve a lost visa debit card gift I send via Amazon. They were amazing during our initial phone contact. I spoke to a REAL person who assured me she could help me. Her t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had some issues with gift cards I received. When I called customer service their wait times were long but their call back option made life easier and I was not required to wait on hold the whole tim... See more
Company replied
Contacted customer service after having trouble redeeming gift cards. Agent took the information from me and told me the estimated timeframe it will take to have the issue resolved. Then I received 2... See more
Company replied
What made it great was I did not have to hold on the phone for hours. There was a feature to request a call back. The agent I spoke with was very friendly, helpful and got the process started imm... See more
Company replied
Company details
- Corporate Gift Supplier
- also in
- Business to Business Service
- e-Commerce Solution Provider
- Gift Shop
- Non-Bank Financial Service
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just want to say that the the…
I just want to say that the the experience was quick to receive and easy to use once I had my gift. I have had other experiences where it took a long time to get the gift card. This is what all experiences should be like across many businesses.
October 4, 2026
Unprompted review
Reply from Blackhawk Network
Hello Sergio,
Thank you for taking the time to share your experience! We're delighted that the process was quick, easy to use, and that you received your gift without delays. We truly appreciate your feedback and are glad we could provide the smooth experience you expected. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
Very disappointing experience with…
Very disappointing experience with Blackhawk Network.
Despite spending a significant amount of money through this company, I have been extremely frustrated with the lack of customer service when an issue has arisen with my card.
I have been unable to speak to anyone, my emails have gone unanswered, and I have now been left waiting for four days without any answers or resolution.
It’s incredibly disappointing that a company handling customers’ money can provide such little support when something goes wrong. All I’m asking for is communication, transparency and assistance to resolve the issue.
I hope someone from Blackhawk Network takes notice and finally gets back to me
November 1, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know that you have been unable to get assistance regarding your card issue despite multiple attempts to contact support. We understand how frustrating it must be to have emails go unanswered and to be left waiting several days without updates or a resolution. We appreciate your feedback regarding communication and transparency and would like the opportunity to look into this further. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information and assist with your case.
Warm regards,
Josh R.
Blackhawknetwork.com
Shame afterpay makes us use Blackhawk
Shame afterpay makes us use Blackhawk.
Credit goes missing off giftcards, if you even get sent the giftcard you brought.
Takes forever get any support. Even then no help. .
No wonder everyone leaving afterpay for zip pay. They should've stayed with prezzee.
I see they replied. And of course I can't, so have to edit post.
But I am in no way wasting another day, trying get any support off them, even tho they pretend to care with a lengthy reply.
I paid for giftcard that has not been received, spent hours trying find someone who could help and nothing. Second time havent received card, and yes credit goes missing off cards. Never ever happened with prezzee. And always got 10000% support if ever needed it.
So disappointing having to use a company with zero respect for customers. I am not sending anymore info then I have already sent. That have order number, screenshots of how many times I had to call. Still nothing from them at all.
So go ahead dona reply looks like you care.
When in reality you couldn't give a damn.
Proof is also clear to see. You send a email from, "a do not reply" address so I can not reply to you. Just more proof how hard it is to get help. If you really wanted to help Josh, one would think you would have a open line communication, not a dog not reply email.
Thank you. Won't be wasting anymore time to reply to post again..
My money is gone, card never appeared.
Such a dodgy service..
Can't upload screenshots for proof. Don't know why.
November 4, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your feedback. We are sorry to know that you experienced issues with your gift cards, including concerns about missing balances and delays in receiving purchased gift cards. We understand how frustrating it can be when you are unable to access the full value of your gift cards and do not receive the support you need in a timely manner. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information and investigate these concerns further.
Warm regards,
Josh R.
Blackhawknetwork.com
User friendly layout
User friendly layout. Simple yet thorough direction.
November 1, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for sharing your feedback. We are delighted to know that you found our platform user-friendly and appreciated the simple yet thorough directions provided. Creating an experience that is easy to navigate while still offering clear and comprehensive guidance is very important to us. We truly appreciate your kind words and are pleased that your experience was a positive one.
Warm regards,
Josh R.
Blackhawknetwork.com
What made it great was I did not have…
What made it great was I did not have to hold on the phone for hours. There was a feature to request a call back.
The agent I spoke with was very friendly, helpful and got the process started immediately.
That process was very easy to follow, requesting my info, proof of purchase and was followed up and resolved promptly and will be awaiting my replacement cards in the mail.
October 14, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for taking the time to share such a detailed review. We are delighted to know that the callback option helped save you time and made the support process more convenient. It is especially rewarding to read that the representative you worked with was friendly, helpful, and able to get the process started right away. We are also pleased that the replacement process was easy to follow and that the requests for information and proof of purchase were handled efficiently. Thank you for recognizing the prompt follow-up and resolution, and we hope your replacement cards arrive soon. We truly appreciate your feedback and your trust in our team.
Warm regards,
Josh R.
Blackhawknetwork.com
Contacted customer service after having…
Contacted customer service after having trouble redeeming gift cards. Agent took the information from me and told me the estimated timeframe it will take to have the issue resolved. Then I received 2 more follow-up emails in a timely matter to address my issue. Finally, my card redemption problem was taken care of within the timeframe promised. The whole process is very smooth and easy from the beginning.
October 4, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for taking the time to share your experience, Yan. We're glad our customer service team was able to assist with your gift card redemption issue and keep you informed throughout the process. Providing timely updates, setting clear expectations, and resolving issues as promised are very important to us. We appreciate your kind feedback and are pleased to know the process was smooth and easy from start to finish. Thank you for choosing Blackhawk Network.
Kind regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Thank you for your wonderful feedback, Niella! We're delighted to know you had a great experience with our customer service team. Providing excellent support and helping our customers is our top priority, and we truly appreciate you taking the time to share your positive experience. Thank you for choosing Blackhawk Network, and we look forward to serving you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
I had an issue with my gift card and…
I had an issue with my gift card and called customer service. The communication with representitive went smoothly and my problem was resolved quickly.
October 14, 2026
Unprompted review
Reply from Blackhawk Network
Hello Rhonda,
Thank you for sharing your experience, Rhonda. We're glad our customer service team was able to assist you and resolve your gift card issue quickly. Providing clear communication and effective support is very important to us, and we appreciate you taking the time to recognize the representative who helped you. Thank you for choosing Blackhawk Network, and we appreciate your feedback.
Regards,
Maurice V.
Blackhawknetwork.com
I normally don't leave reviews
I normally don't leave reviews for anything but the service I got was very good. I got a fraudulent charge on a gift card I received and they worked with me to get it quickly fixed and sent messages along the way. I was honestly shocked and almost didn't bother but took the chance and was happy in the end and made whole.
October 22, 2026
Unprompted review
Reply from Blackhawk Network
Thank you for taking the time to share your experience, Tom. We're glad we were able to work with you to resolve the fraudulent charge and get everything sorted out. We understand how frustrating situations like this can be, and we appreciate the opportunity to make things right. Your kind words about the support you received mean a lot to us, and we'll be sure to share your feedback with our team. Thank you for your trust and for choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
It was really fast and helpful and I…
It was really fast and helpful and I really appreciated the help
October 15, 2026
Unprompted review
Reply from Blackhawk Network
Hello Akshay,
Thank you for your kind review! We're glad our team was able to provide fast and helpful assistance and that we could help resolve your concern. We appreciate you taking the time to share your experience and thank you for choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
I was able to share my options and also…
I was able to share my options and also review some things in my memory which felt great!
October 25, 2026
Unprompted review
Reply from Blackhawk Network
Hello Nusrat,
Thank you for sharing your feedback! We're pleased to know you had the opportunity to discuss your options and review the information you needed. Providing a positive and helpful experience is important to us, and we appreciate your support.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello Steven,
Thank you for your review! We're glad you had a positive experience and that our team was able to provide a quick solution. We appreciate your feedback and thank you for choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Helped me through a myriad of issues
Great customer service. I experienced a slew of complications trying to secure rebates for appliance purchases for our home renovation. From mail-forwarding failures to black-cloud bad luck, the Blackhawk Network customer service team patiently worked with me to resolve multiple issues, including transitioning to virtual cards and working through expiration deadlines. I am sincerely appreciative of their efforts to help me obtain my rebates. They were very organized and followed through with every aspect of our conversations. Thank you!
October 11, 2026
Unprompted review
Reply from Blackhawk Network
Hello Looch,
Thank you for sharing your experience! We're delighted to know our customer service team was able to help you navigate the challenges you encountered and provide support throughout the rebate process. We appreciate your kind words about our team's patience, organization, and follow-through, and we're glad we could help you obtain your rebates. Thank you for choosing Blackhawk Network and for taking the time to recognize our team's efforts.
Regards,
Maurice V.
Blackhawknetwork.com
I had some issues with gift cards I…
I had some issues with gift cards I received. When I called customer service their wait times were long but their call back option made life easier and I was not required to wait on hold the whole time. When I received the call back the representative was super helpful, explained everything to me and went out of his way to help me out! I was very pleased with the encounter.
October 9, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you for your feedback! We're glad our call-back option made the process more convenient and that our representative was able to clearly explain everything and provide the assistance you needed. We appreciate your patience and are pleased to know you were satisfied with your experience. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
Listened to my concerns and helped me…
Listened to my concerns and helped me with the issue I was having. The problem was solved in a timely matter and very helpful.
October 24, 2026
Unprompted review
Reply from Blackhawk Network
Hello Shaylyn,
Thank you for taking the time to share your experience! We're pleased to know our team listened to your concerns and helped resolve the issue in a timely manner. Providing helpful and efficient support is important to us, and we appreciate your kind feedback. Thank you for choosing Blackhawk Network!
Regards,
Maurice V.
Blackhawknetwork.com
They were very helpful and nice and…
They were very helpful and nice and concerned about fixing my issues
October 22, 2026
Unprompted review
Reply from Blackhawk Network
Hello Peck,
Thank you for your wonderful review! We're glad our team was helpful, courteous, and committed to addressing your concerns. Providing excellent customer service is always our goal, and we truly appreciate you taking the time to share your positive experience with Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
The first one was not so helpful, but the last person was really kind. And helpful
The first person I talked to, it was not very helpful but the second person that I talked to. She was so professional and really kind. She held me out and everything. I'm glad I talked to her.
October 30, 2026
Unprompted review
Reply from Blackhawk Network
Hello Delfino,
Thank you for sharing your feedback. While we're sorry your first interaction did not meet your expectations, we're very glad the second representative was able to provide the professional, kind, and helpful support you deserved. We appreciate you taking the time to recognize the positive experience, and we'll be sure to share your comments with our team.
Regards,
Maurice V.
Blackhawknetwork.com
THANKS HAPPY HALLOWEEN
THANKS HAPPY HALLOWEEN, BUT PLEASE STOP W/THE TRICKS,I NEVER WIN ANY TREATS...
October 30, 2026
Unprompted review
Reply from Blackhawk Network
Hi Greg,
Thank you for the Halloween wishes and for taking the time to leave a review! We appreciate your participation and understand you'd like to see more treats than tricks. Thanks for being part of the fun, and we hope you have a safe and Happy Halloween!
Regards,
Maurice V.
Blackhawknetwork.com
I had a great experience when I've…
I had a great experience when I've called BlackHawk Network! One thing to keep in mind was I didn't realize what the company name was so when I got emails, I thought they were spam.
October 8, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you for sharing your experience! We're glad our team was able to assist you and that your interactions with Blackhawk Network were positive. We appreciate the feedback regarding our company name appearing in email communications, and we're happy everything made sense once you connected it to your support experience. Thank you for choosing Blackhawk Network and for taking the time to leave a review!
Regards,
Maurice V.
Blackhawknetwork.com
Outstanding customer service.
October 28, 2026
Unprompted review
Reply from Blackhawk Network
Hello Lorraine,
Thank you for the excellent review! We're grateful for your kind words and pleased to know you received outstanding customer service. We appreciate your support and thank you for choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
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