Blackhawk network helped me resolve a lost visa debit card gift I send via Amazon. They were amazing during our initial phone contact. I spoke to a REAL person who assured me she could help me. Her t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had some issues with gift cards I received. When I called customer service their wait times were long but their call back option made life easier and I was not required to wait on hold the whole tim... See more
Company replied
Contacted customer service after having trouble redeeming gift cards. Agent took the information from me and told me the estimated timeframe it will take to have the issue resolved. Then I received 2... See more
Company replied
What made it great was I did not have to hold on the phone for hours. There was a feature to request a call back. The agent I spoke with was very friendly, helpful and got the process started imm... See more
Company replied
Company details
- Corporate Gift Supplier
- also in
- Business to Business Service
- e-Commerce Solution Provider
- Gift Shop
- Non-Bank Financial Service
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I use Asda giftcards through prime…
I use Asda giftcards through prime opinion. Its been taken off for days now since the switch over and nothing is being done by blackhawk
October 26, 2026
Unprompted review
Reply from Blackhawk Network
Hi Loren,
We're sorry about the inconvenience and understand your frustration. We'd like the opportunity to look into this further and help. Please check for an email from noreply.notifications@trustpilot.com, as we have requested additional information through Trustpilot so we can investigate and assist you further.
Thank you.
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 11/04/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Blackhawknetwork.com
Extremely disappointing customer service
Extremely disappointing customer service – Think twice before using this company!
Despite spending over $15,000 with this company, the support and service we have received have been incredibly disappointing.
We have an order that has been stuck in “Processing” since 1 October 2026. After lodging a support case on 19 October, we have repeatedly had to chase their team for updates, only to be given incorrect timeframes and conflicting information.
We were initially told 1–2 business days, then advised this information was incorrect and that it would take 3–5 business days. When we called again seeking an update, we were simply told to wait another two days, with absolutely no meaningful information about what is causing the delay or when it will actually be resolved.
What makes this even more frustrating is that we have continued to place other orders without issue, yet this one remains unresolved. There has been no proactive communication, no clear explanation and no accountability. We have had to do all the chasing ourselves.
Spending thousands of dollars with a company should count for something, but our experience has made us seriously question whether this company values its customers at all.
If you value reliable service, honest timeframes and basic communication, I would strongly recommend looking elsewhere. Save yourself the frustration and consider alternative providers!
October 1, 2026
Unprompted review
Reply from Blackhawk Network
Hello Cass,
We're sorry about the delays and the frustrating experience you've had with your order. We understand how concerning it is to receive conflicting updates and have to repeatedly follow up without a clear resolution. We'd like the opportunity to investigate this further and help. Please check for an email from noreply.notifications@trustpilot.com, as we have requested your contact information through Trustpilot. Once we receive your details, our team will review the matter and work toward a resolution as quickly as possible.
Thank you.
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 10/29/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
Highly recommended
We had a huge event at my Job AND Black Hawk was a huge help to give out rewards to our attendees. Totaly recommended!
October 17, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for sharing your experience. We are delighted to know that our solutions helped support your company's event and made it easier to reward your attendees. It is especially rewarding to read that our services contributed to the success of such an important occasion. We truly appreciate your recommendation and are grateful for the opportunity to be part of your event.
Warm regards,
Josh R.
Blackhawknetwork.com
Bought an Asda gift card 2 days ago and…
Bought an Asda gift card 2 days ago and im convinced blackhawk is a scam. Following Facebook groups no ones been able to redeem their cards! Including mine. Ive emailed 5 times. The full things a joke. Used clearpay for this and they've told me I still have to pay the payments for a product im not using! I think not.
October 26, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know that you have been unable to redeem your ASDA gift card two days after purchase and that your attempts to obtain assistance through email have not resulted in a resolution. We understand how frustrating this must be, especially when you are making payments through Clearpay for a gift card that you have been unable to use. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information and investigate this matter further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 11/01/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
This company needs better customer…
This company needs better customer service for three days I have tried to get in touch with someone about a faulty gift card that I needed for shopping to help me and my kids get by the next two weeks and this company still is not helping I have emailed and phoned and all I get on the phone is this is the front office no one is available can you phone back another time!! Very disappointed
October 26, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know that you have been unable to get assistance regarding your gift card despite multiple attempts to contact support over the past several days. We understand how frustrating and stressful this must be, especially when you were relying on the gift card to help provide for your family over the next two weeks. We would like the opportunity to review this matter further and assist. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate your case.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 10/29/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
Got a 500 pound gift card 3 dayd ago…
Got a 500 pound gift card 3 dayd ago and can't reedem it tried calling phone just gets put down emailed 4 times no response and iam not out of pocket used my last money on this gift card for food shopping and now iam left with nothing and iam Diabetic aswell not good enough
October 26, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know that you have been unable to redeem your £500 gift card after three days and that your attempts to contact support by phone and email have not resulted in a resolution. We understand how distressing this situation must be, especially given that you were relying on these funds for food shopping and have concerns related to your health. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information and investigate this matter further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 11/01/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
It was a great option for gifting…
It was a great option for gifting at my company, BHN has so many brands to select, specialy for this upcoming holiday season!
Defenetly will recommend
October 2, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for sharing your experience. We are delighted to know that our gift card solutions were a great option for gifting within your company. It's especially rewarding to read that you enjoyed the wide variety of brands available and found them useful as you prepare for the upcoming holiday season. We truly appreciate your recommendation and your confidence in our services. Thank you for choosing us for your gifting needs.
Warm regards,
Josh R.
Blackhawknetwork.com
Would give 0 reviews if I could got a…
Would give 0 reviews if I could got a Asda gift card through clearpay at 12:35 and still not able to redeem. Tried to call all day but just get an automated message and then cut off. I would not recommend these at all I have sent over 30 emails today to which I’ve had the same reply each time. My last email stated I would contact the financial ombudsman if this was not rectified. If they can’t give the gift card they should just refund seems to be a common thing them stealing money at the minute stay well clear!!
October 26, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know that you were unable to redeem your ASDA gift card after purchasing it and that repeated attempts to contact support did not provide the assistance you needed. We understand how frustrating it must have been to receive automated responses, send multiple emails without resolution, and be left waiting while trying to access your gift card. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information and investigate this matter further.
Warm regards,
Josh R,
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 11/01/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
Gift card wouldn't load
Gift card wouldn't load, very slow help from Blackhawk, 2 days on still not able to load card
Sent over half dozen e mails , nothing back
October 25, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know that you were unable to load your gift card and that the issue remained unresolved after several days. We understand how frustrating it can be to experience delays while waiting for assistance, especially after sending multiple emails and not receiving a response. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information and investigate this matter further.
Warm regards,
Josh R,
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 11/01/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
Representative was very kind and…
Representative was very kind and understanding
October 21, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for taking the time to share your experience. We are delighted to know that our representative treated you with kindness and understanding throughout the process. Providing a supportive and positive customer experience is very important to us, and we truly appreciate your recognition of our team's efforts.
Warm regards,
Josh R.
Blackhawknetwork.com
Got a gift card today to help towards…
Got a gift card today to help towards my daughter’s birthday party food tomorrow . This was 8.30 this morning and still cant redeem the giftcard .. not great customer service didn't help barely understood what i was saying and told me i have to wait 24 hours .. thats no good to me
EDIT.. it was £100 gift card and the customer service so far has been absolutely appalling ..got untill 8am to sort or im going to pursue things further . Taking peoples money who are trying to spread the cost of things and not giving the customer the product is theft! .. and from facebook posts its not the first time this month youve ripped loads of people off
EDIT! How long is it going to take ? Days hours weeks? What? Many people are relying on these gift cards to feed there familys..
i think its disgusting how many people have been left out if pocket and vant get a decmet reply from noone!!! Citizens advice will be happy to hear about this .
October 26, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know that you were unable to redeem your gift card after receiving it, especially when you were planning to use it for your daughter's birthday party. We understand how frustrating it must have been to be advised to wait 24 hours when you needed access to the funds sooner, and we regret that your support experience did not meet your expectations. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information and assist further with this matter.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 10/27/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
Scam. Avoid at all costs
I am really convinced this entire company is a scam. I ended up having to deal with them due to using honeyfund for my wedding and I would give anything to go back and pay the fee to have it deposited directly into my Venmo account. To date I have spent over 4 hours over the last 2 months chasing down $1800 they are holding hostage due to “security issues” despite having successfully transferred and spent that amount through their platform. I have provided them with EVERY documentation they have asked for, I have had to call and follow up just to learn they need a different piece of information and no one alerted me. I have sent multiple emails that have gone un answred. Most recently I was assured I would receive a response within 2 business days and that was almost 5 days ago now. Positive reviews must be paid, this is almost definitely an elaborate scam with absolutely no accountability.
UPDATE:
There is no email from that address in my inbox or spam despite having sent everything to you so once again the onus is on me to reach out. I am currently on hold and there were 9 people ahead of me when I first got in the queue and now there are 11? This is of course after waiting 5 hours for a callback that never came. You guys are trash.
September 29, 2026
Unprompted review
Reply from Blackhawk Network
Hello, thank you for sharing your experience. We are sorry to know about the difficulties you have faced accessing your funds and the delays you encountered throughout the review process. We understand how frustrating it must be to provide multiple documents, follow up repeatedly, and experience delays in receiving updates. We would like the opportunity to review this matter further and assist. Please check for an email from noreply.notifications@trustpilot.com, as we have reached out to gather additional information needed to investigate your case. We appreciate your patience and look forward to assisting you.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 10/26/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
The representative was very nice
The representative was very nice. Very polite and nice throughout the call.
October 9, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for sharing your experience with us. We are pleased to know that our representative was able to address your issue and provide a prompt resolution. Delivering helpful and effective support is very important to us, and we appreciate your recognition of the service you received. Thank you for taking the time to leave your feedback.
Warm regards,
Josh R.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello,
Thank you for sharing your experience with us. We are pleased to know that our representative was able to address your issue and provide a prompt resolution. Delivering helpful and effective support is very important to us, and we appreciate your recognition of the service you received. Thank you for taking the time to leave your feedback.
Warm regards,
Josh R.
Blackhawknetwork.com
They are fast in response your…
They are fast in response your questions do not go unanswered I would like to especially point out that when your gift card is stolen you can trust they will get it handled in replacement funds card and they treat your problem or inquiry as the only one that exists I personally feel that way keep up the great work
October 23, 2026
Unprompted review
Reply from Blackhawk Network
Hello Jamey,
Thank you for taking the time to share your experience. We appreciate your kind words and are glad our team was able to assist you promptly and help resolve your gift card issue. Providing reliable support and working toward a resolution for our customers is always our goal. Thank you for your trust and support, and we look forward to serving you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Quick service
October 21, 2026
Unprompted review
Reply from Blackhawk Network
Hello Arti,
Thank you for your review! We appreciate your feedback and are pleased to know you received quick service. Providing timely assistance is important to us, and we're grateful you took the time to share your experience. Thank you for choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
They helped replace a lost $150 card!
I had purchased a $150 virtual Visa Card at Kroger as a gift for my wife. We transferred the information to her Google Wallet and inadvertently disposed of the email with that information. My wife didn't use the Wallet for over a month. When she went to use it, Google had deleted it from the Wallet. Fortunately we had the activation slip and receipts from Kroger. We emailed that information to Blackhawk. After a few courteous email exchanges with customer service verifying info etc. they tracked down the missing card and sent us a replacement. With the hundreds of thousands of cards that they deal with, it was gratifying that they diligently found that needle in a haystack. It speaks well of their information storage strategy. We love the other Blackhawk cards, especially when they are 4X points and 200 Bonus points at Kroger. We can give them out as gifts or just have them available while we are traveling. Hats off to their staff as well!
October 14, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you for sharing your experience and for your kind words. We're delighted that our team was able to help locate the card information and provide a replacement after verifying the details. We understand how concerning it can be when a card cannot be accessed, and we're glad we could assist in resolving the situation. We truly appreciate your continued support and are grateful for your recognition of our customer service team.
Regards,
Maurice V.
Blackhawknetwork.com
Easy access
What made my experience great is that everything was so easy to access. It made my day and everything so much better! Thank you!
October 19, 2026
Unprompted review
Reply from Blackhawk Network
Hello,
Thank you for taking the time to share your experience. We are delighted to know that everything was easy to access and that the process was smooth and convenient for you. It is especially rewarding to read that your experience had such a positive impact on your day. We truly appreciate your kind words and thank you for choosing our services.
Warm regards,
Josh R.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello Niesha,
Thank you for your kind words and for taking the time to leave a review. We're delighted to know you had a great experience with our customer service team. We appreciate your support and look forward to assisting you again whenever needed.
Regards,
Maurice V.
Blackhawknetwork.com
The best experience
October 22, 2026
Unprompted review
Reply from Blackhawk Network
Hello Jenny,
Thank you for sharing your feedback. We're thrilled to know you had the best experience with our service. Your satisfaction is very important to us, and we appreciate your support and trust.
Regards,
Maurice V.
Blackhawknetwork.com
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