Blacks Business Brokers Reviews 

232
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally proactive, helpful, and professional throughout every single stage of the buying and selling journey. Reviewers frequently mention that ongoing communication is remarkably prompt, clear, and highly attentive, making complex property and business transactions feel exceptionally smooth and entirely stress-free. Some reviewers were not happy with communication gaps, explicitly mentioning that replies were completely missing, messages were frequently ignored, or that the team ultimately failed to successfully sell their business, leaving disappointed clients feeling entirely unsupported during critical commercial moments.

What people talk about most

Staff

People report positive experiences with staff, frequently praising their professionalism, dedication, and... See more

Service

Clients share positive opinions on service, highlighting the professional, proactive, and efficient... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising agents for their... See more

Response time

Customers experienced high satisfaction regarding response time, consistently praising the team for extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to applaud Amy Page, who dealt with the sale of our business. From start to finish, she was efficient, showed compassion, and was so communicative between both parties. Amy worked ha... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Excellent service from Joanne Joanne was fantastic throughout the whole process. Although she was acting on behalf of the seller rather than myself, she regularly checked in with... See more

Company replied

Rated 5 out of 5 stars

Really happy working with Black's, everything went much better & easier than I had anticipated. Amy ensured a fast, smooth sale & we completed within a few weeks! I would highly recommend.

Company replied

Rated 5 out of 5 stars

I had an excellent experience working with Grace from Blacks Business Brokers. From the very start, she was professional, approachable, and incredibly efficient. Her communication was prompt and clear... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

At Blacks Business Brokers we understand there is no substitute for knowledge and experience. Our dedicated and professional team has over 60 years combined expertise in the Business brokering Sector and therefore we know the important factors in achieving results. Blacks Business Brokers aims to provide a comfortable one-to-one experience with a unique way of launching businesses on to the market. Forward thinking alongside an innovative attitude are designed to offer a professional, efficient service on a more approachable level.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

232 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(232)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

The broker I dealt with was great, organised, pro active and communication was organised. Wouldn't hesitate at using this service again.

March 15, 2022
Unprompted review
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Rated 5 out of 5 stars

Working with the blacks brokers was…

Working with the blacks brokers was very good.
The staff are very helpful in all aspects of the business transaction whether that be through sourcing additional information to build an overview of a particular business or down to breaking the structure of a deal to a vendor that's very old school in operating business wise.
I hope to be working with them again soon on more deals and would recommend anyone contacting them if your looking to buy or sell a business.

July 20, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Luke was excellent. Good guidance and clear explanations. Thank you.

Initial telephone contact from Nicky, to set up the meeting, was also excellent.

July 4, 2022
Rated 5 out of 5 stars

Professional and Enthusiastic

Very professional, very enthusiastic. If I could give Joanne Booth (case manager) 10 stars, I would!!! Slightly more expensive than other agents I looked at, but well worth it, every penny well spent.

June 15, 2022
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Rated 1 out of 5 stars

Poor communication and dreadful response to complaint

I paid £3000+ VAT for the marketing package and have queried the status of this monthly since December 2021. My query was that I wanted to know what work was undertaken and any information about feedback from prospective buyers etc.

Blacks have failed to respond satisfactorily. The contact I was originally dealing with claims to have passed my query on, went away on holiday and didn’t follow up with their colleague or myself. Emails have been sent that I never received and apparently ‘can’t be re-sent’ to me to demonstrate they were sent.

After raising my complaint, the responses have received made me even more annoyed than I initially was! I wasn’t initially cross, just curious to know what was happening, but as it continues my dissatisfaction is rapidly escalating.

I’ve returned to this review with an edit because Blacks have answered with some degree of detail in Mid-April, but in the course of handling my complaint I have had one representative suggest I had sold the company (I have not) and that ‘usually when people complain it’s because they’ve actually sold their company’ which I found quite offensive. My complaint was legitimate. It would have gone away if someone had given me a straight answer early on.

I’ve since been told by another representative that they will take legal action against me for my previous review as they viewed it as libellous, which is a charming touch. At the time I wrote the review, no representative had been able to quantify what work had been done for the money I paid. That was the truth at the time and I said as much. They’ve since offered a fuller explanation, today, which would have been a trigger to me to withdraw my review, but as the explanation came along with a threat, I really think leaving an account of my perspective on this is even more important than it was before.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great Advise

I was looking to compare an offer on the table to buy my business with what Blacks thought they could get. Luke didn’t beat around the bush at all, he didn’t give me some crazy valuation, cut straight to how companies in my sector were being valued, and gave me really solid advise.

March 28, 2022

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