Blackview Reviews 

Explore 1 failed after a few months, had to be returned to China, that was three months ago, The latest reply to my update request is that there is a customs issue returning it to me, obviously I have had to buy another phone as I wait

Blackview Xplore 2 – Repeated hardware failures, unsuccessful warranty repair and urgent need for a replacement

I purchased a Blackview Xplore 2 expecting a reliable and durable smartphone. Unfortunately, my experience has been extremely disappointing.

Just three days after receiving the device, the rear camera started malfunctioning. The image would freeze, the camera application would become unresponsive, and eventually the rear camera stopped working completely. The flashlight also stopped functioning.

I sent the phone for warranty service. The repair center reportedly identified a software issue and performed a system reprogramming. However, the problem returned after only 4–5 days. The rear camera subsequently stopped working again, temporarily recovered, and then failed permanently.

The situation has now become even more concerning. In addition to the recurring camera failure, the device is presenting further problems:

- Rear camera completely malfunctioning.
- Rear speaker/output no longer working properly.
- Screen flickering and occasional display abnormalities.
- Camera and flashlight system errors.
- The phone is experiencing abnormal heating.

These additional problems raise serious concerns about the device's overall reliability and safety. The heating issue makes an urgent assessment and resolution particularly important.

I have already given Blackview and its warranty service an opportunity to resolve this situation, but the repair was ineffective. I cannot accept having the same defective device returned to me for another unsuccessful repair.

I am requesting that Blackview take responsibility and provide a definitive solution, preferably a replacement device rather than another repair attempt.

I urgently need this smartphone for work, including taking photographs and participating in video calls. I have already lost considerable time dealing with this situation.

Blackview, I am publicly requesting that someone with the authority to make decisions contact me as soon as possible. I need a definitive solution, not another temporary repair or an endless cycle of warranty procedures.

I have been using a Blackview BV6600 for coming up to three years (Christmas present to myself.!) and have had practically nothing to complain about.
I had one occasion a week ago (which is why I checked for a resolution online and decided to review) where it appeared that the scrolling algorithm completely lost the plot, and the display was zooming, scrolling and generally misbehaving all by itself, with no outside contact. Freaked me out to be honest but a simple reboot fixed this and it hasn't reoccurred.
It runs Android 10 and won't allow further updates but it seems to work fine, as do all of the apps that I need.

No complaints as yet, or from my wife, who runs a FORT1. Perhaps time will tell a different story, but so far, so good.

Kind regards...

The 'rugged' phone(s) that I bought (BL9000), literally fell from a table and were totally broken. Contacting the company they gave me the run around for two months, nothing, not repaired, replaced or refunded. Very disappointing, don't buy anything!

I had no problem with the tablet or it's quality - none. I was very happy with it to be honest. However then the nonsense started. Intrusive adverts and notifications you couldn't turn of or even silence. I bought the tablet not this endless stream of dictatorial remote admin to earn the company extra coin with ads. How counter productive, greedy and untrustworthy is this company? Next tablet will NOT be a Blackview.

Rubbish phone, it behaves like it owns my phone, it downloads nonsense everyday , taking all my space, each day I have to delete blanks, it doesn't pay for my data but behaves like it owns even my bank account.Would never Recommended EVER.

No return flexibility for B2B orders via eMag

I purchased a product from Blackview Official Shop - Ro (via eMAG Romania Marketplace) on my company account. The next day, I requested a return because the item didn't suit our project. The product is 100% brand new, untouched, in its original box. The seller completely refused to approve the return ticket or issue a return shipping label, strictly hiding behind B2B legislation, showing zero flexibility or respect for business clients. Absolute lack of professionalism. Avoid buying from this seller if you purchase on a corporate account! Order ID: 510224083.

I I used to have a black view shark nine or eight that was pretty reliable. I then decided to upgrade to a black view shock proof and waterproof phone.
It is so glitchy it is unbelievable and it also weighs like a house brick.
I really do not advise you to get this phone.

Waste of money
I Bought Blackview BV4800 SE Rugged Smartphone, 2025.
The phone stopped working within 2 months.
I tried to claim the warranty in Amazon, they directed me to the company.
When I contacted the company with the Amazon order details but it’s really hard to claim the warranty. Please don’t waste your money.

Very disappointing – do not buy

The phone does not work properly. Several apps have problems, notifications do not work reliably, and some apps simply stop working. Today, even the camera froze and stopped working.

The biggest problem is the customer service. There is no proper way to contact a real customer service representative. You are basically ignored and only receive automated/system emails instead of any real help.

I expected much better for the price. In my experience, this has been a complete waste of money. I strongly recommend avoiding Blackview and not buying this phone.

My Blackview X1 smartwatch has very limited functions.
1. Will only show the time
2. Will only charge up
3. The touch sensitive screen does NOT respond
4. This watch does not have a reset option
5. It will connect to the H Band app but I am repeatedly asked for my password which it will not recognise.
DO NOT BUY
I am now throwing this poor quality rubbish in the bin.

Well, it seems Blackview has finally run out of things to say.

After months of repeatedly responding to my reviews with the same polished apologies, promises to "personally take responsibility" and assurances that someone would contact me and resolve the matter, Blackview has now gone completely silent.

They haven't even publicly responded to my last two reviews.

And, of course, I still haven't received the promised resolution.

This saga has been ongoing since 1 January 2026. I have sent countless emails and messages, contacted multiple customer-service channels, escalated the matter to senior management and repeatedly provided the information required.

I was repeatedly promised that someone would take ownership of my case.

I was repeatedly told I would be contacted.

And then — nothing.

The irony is almost impressive.

For months, Blackview couldn't resist publicly responding to my reviews with reassuring statements about how seriously they took my concerns. Now that even those responses have stopped, the silence is perhaps the clearest response of all.

I'm still blocked on Facebook.

I'm still waiting for a meaningful response from Canthy, the Customer Service Manager.

I'm still waiting for the resolution I was repeatedly promised.

And now Blackview can't even be bothered to post the standard apology underneath my latest reviews.

Perhaps the copy-and-paste team has finally realised that repeating the same promises without actually doing anything isn't going to make the problem disappear.

So here we are, almost nine months later.

No resolution. No meaningful communication. No follow-through. Not even another generic apology.

At this point, I don't expect Blackview to suddenly resolve this because I write another review.

But I will continue documenting what happens — or, more accurately, what doesn't happen.

Because after almost nine months, the absence of action has become the story.

I orderd a notebook but i cant come in windows who is Piet ridderhof i cant enter a pincode he is still logged in

I have a Black view Rock 3. Owned it for 3 days. And it's rubbish. (Compare to my Motorola edge 30 pro.) Wrote to Black view asking for a refund. Stated I'd have to send it in to check first and only if a fault is found then they'd consider a refund. I'm guessing the diagnosis will be nothing wrong with it.
I'm not sure what's wrong with it but it's laggy. Very laggy. I mean early 2000s laggy. Ie. Apps screen and scrolling through just jumpy. Wifi keeps dropping out. When you want to clean all apps on the tab, you press it and it doesn't work. You have to do manually . Also when you're in messages and want to send a picture by pressing the + button in the message box, it's dark as hell. You have to go through the camera and then send a message. What a load of rubbish. So much for the new phone being quicker. Maybe it's because it's an android 16 that hasn't been updated since sometime in 2025. That's what the phone is telling me anyway.
And the Bluetooth is on according to the top left notification but in the menu settings it says it's off. (I can link things) This phone reminds me of a cheap chinese phone I once owned wrapped up in a sturdy case with old technology. (This is no dig at the Chinese. I've always been impressed with their tech it's just the the other phone was made there)
The problem here is it's not cheap. I would not recommend. As for the lagging, I'll put it on YouTube to demonstrate the issue with a buyers beware warning. Can't be bothered with sending it in. Ive done that before to another phone and it "never arrived"

Order a new flagship phone explore 2 because it was not available in my country jet.

Waited 3 months to arrive.

to customs they declared a value of 45$ while the real value was x10
customs hold it, i could pay a fine of 300$, and they promised to reimburse 50%. when all came together, they said in their system the phone was not delivered, so they could not reimburse. and on top (in case it would shown delivered) they asked for a reciept of payment for the fine payed to the customs... knowing very well that customs dont give reciepts!

PLEASE DO NOT ORDER HERE! LOOK FOR A STORE IN YOUR COUNTRY OR CONTINENT!!!!!!

Spammers that just spam every email address you have breaching UK law by not having an opt out. Companies that target the UK must abide by its law but Blackview does not

Blocked at server level

Here's a polished Trustpilot review you can post:

**Very disappointing warranty support**

I bought a Blackview Xplore 2, and only three months after receiving it, the phone was damaged after being submerged in **less than 1 meter of water for under 10 minutes**, with **all seals properly closed**. A rugged phone advertised with water resistance should not fail under those conditions.

After contacting customer support, I was instructed to send the phone to their warehouse in Germany for inspection. I shipped it at the beginning of May.

After it was delivered, Blackview refused to confirm that they had received it. They told me to file a claim with the postal service instead. Once the postal investigation confirmed the package had been delivered, I expected the warranty process to move forward.

Instead, I have been receiving only vague replies to my emails, and many of my messages are simply ignored. It is now the middle of July, more than two months since they received the device, and I still have no repair, replacement, refund, or even a clear update on my case.

The product failing so quickly is disappointing, but the after-sales support has been even worse. If you are considering buying a Blackview product, be aware that warranty service may be extremely slow and difficult to deal with.

If you'd like, I can also make it **shorter and sharper** (more impactful for Trustpilot) or **more formal and factual**.

Poor customer service, the smart watch I received didn't match the one advertised, poor customer service all round, just a money hungry company who dish out sub standard, very poor quality products

Do not ever return to them a package pre-paid, always make sure they pay for the shipping on arrival,
because if they say they will refund when the item is in the warehouse then that's a lie, just as much as the promise of contact and to resolve at the customer satisfaction.

We are in the construction industry and purchased 45 phones based on the promise that they were rugged, durable devices suitable for demanding site conditions, with cameras capable of producing high-quality photos for job documentation. Unfortunately, our experience has been the opposite. Of the 45 units purchased, at least 15 have developed faults serious enough to be taken out of service. We have experienced cameras fogging internally, phones randomly taking upside-down photos, lanyard attachment points breaking during normal use, which is particularly concerning when working at heights, screens going completely blank, and devices becoming unusable with no way to restart them. Overall, the reliability of these phones has been extremely disappointing, and I would not recommend them to other businesses. To make matters worse, when we raised these issues, the response from customer service was unhelpful and focused on deflecting responsibility rather than assisting with what appears to be a widespread product quality problem.