Blackview & AGM Rugged Outdoor Smartphones - United States Reviews 15

right out of the box my bl8800 pro has terrible sound for phone calls and messages. it's, so far been impossible to reach anyone to fix this. also this issue is pretty common but on its site/s there's a section that talks about poor audio, and it only addresses problems that are caused by dirt in the mic(customers fault) and water in the mic (again customers fault) even though they claim that it's waterproof and not water resistant. not the customer's fault but the manufacturer's, and there's no mention of that on their documentation.

So I've been dealing with Ron via email after purchasing the BV9900E via the US Blackview store.
I bought the phone and after a day the phone was dispatched. Ron sent me a tracking number. 5 days later, still no phone had arrived. I emailed Ron to let him know.
He sincerely apologised as he let me know after another day later that my phone was lost in the post via UPS. Also informing me that it could take up to a month for it to be relocated and to hopefully then have it still arrive on my doorstep.
With not wanting me to wait a month he quickly organised a 2nd BV9900E phone to me and thankfully just a day after it was dispatched, it thankfully arrived safely at my home.
The phone is a sturdy device and am still finding out the pros of the phone!
Although disappointed to not initially receive a phone, I am delighted with Ron's quick response to rectify the lost phone situation.
I'll certainly use Ron and the team when I upgrade my rugged Blackview phone in the future. You won't be disappointed with their service so I can't thank them enough!

Have been dealing w/Ron over the phone at Blackview USA to purchase a part for my 9800 pro(great phone BTW). He has been excellent, answered all my questions and followed up w/emails every time. Shipment was prompt and overall customer service was top notch, 5 stars

I have a 9800 Pro. There's few stuff on the installation which I personally never seen in another phone, everything seems so well done and carefully planned. What mostly surprises me is that it is now almost 3 years old: I use them for work, usually they barely least 1-2 years, so this is a miracle. This is a real rugged phone to a very decent price.
Only 2 downsides for me: the camera, but personally I don't require quality on pics for work. And two, and this is a little more important, the long usb-c plug. It's quite uncommon, it gave me very hard time when it comes to interface something i.e. external cams, I have to look for various adapter which usually cause other downsides. It wouldn't be bad if the official store could sell original adapters to help out for this limit.
But overall, I love it. Best phone for work I ever had, for a very decent price.

Can't say the same for the cheaper model, the 5000something, not enough performant.

I never got my phone because I didn't use these guys. I went thru the jack asses in hong Kong. Well I never got my phone or a refund. Use the u.s. store in Texas. At least they will answer their phone.

I am giving Blackview USA 4 stars because of the helpful information I received from customer support. At first I was disappointed because no one responded in the customer service chat box. I also sent an email and then got a response within a couple hours. I've had a terrible experience trying to get support from Blackview Global. My advice is to stick with Blackview USA when it comes to customer service.

Had problems getting my BV9900 activated on AT&T. These folks were extremely helpful in getting the phone to work. Support above and beyond what I expected.

I have owned a blackview phone for a while and have to say it is by far the best functioning and most rugged phone I have ever owned.The customer service was top notch, answered all my questions fully and made me feel comfortable buying a different model than I previously owned.

Support Chat was very helpful. They found me the right phone for my needs and explained the advantages of buying direct vs on Amazon.

Great company to deal with . great support . they do what they say they will do
thanks again for the support

MY PHONE WORKED BUT DID NOT RING. MY PHONE TEXT BUT MY INCOMING TEXT WOULD GO TO MY OLD PHONE.I HAD COMPATABILITY ISSUES WITH MY SPRINT SERVICE. I REACHED OUT SEVERAL TIMES TO SPRINT. NO PREVAIL.. SO I THEN CONTACT BLACKVIEW AND SEVERAL REPRESENTATIVES REPLIED TO MY ISSUE AND EACH HAD POSSIBLE SOLUTIONS TO HELP WITH MY PROBLEM.. AND BECAUSE OF THAT MY PHONE IS WORKING PROPERLY HAD TO SWITCH PHONE PROVIDERS.

Pre-sale chat was very helpful. Agent knew all the answers and explained very well. Gave me a good sense of trust in the company.

Support team is extremely helpful. Even if the phone I'm having problems with was not bought from them!

I had a few questions before ordering my new phone and support (via chat) was very helpful. All questions were answered. Placed my order yesterday and am looking forward to my new phone!

Extremely accommodating and helpful.