I sent my Global Knife set for cleaning and sharpening. They are 20 years old and were a wedding gift from my family so they mean a lot. I am absolutely delighted with the result. They will be going... See more
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Excellent service, had some vintage good quality knives I inherited from my Italian grandmothers house, been in storage for years, so pleased I found this site. Very easy process with Blade & Butler,... See more
My knives - 2 Globals, 2 Zwillingen and A.N. Other - came back like new; not only sharpened but polished, reshaped, and - in the case of the Global - with the black hot-knives stain removed (thanks, t... See more
Liked: quick turnaround, good delivery process, knives are nicely sharpened It was my Bad luck that I chose to use service just as they shut down for summer holidays! Slightly disappointed that... See more
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Company details
Written by the company
Knife sharpening by courier to foodies, home makers and households across the UK. Over 100 years of heritage. Fast, easy, affordable. Join the ever growing Blade & Butler family today!
Contact info
Unit 46, Endwell Rd, se4 2pd, london, United Kingdom
- 08009991477
- hello@bladeandbutler.co.uk
- bladeandbutler.co.uk
4.6
Excellent
394 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
Great service, all knives sharpened far more than I expected.
May 15, 2022
Unprompted review
Very simple process
Very simple process. Made my order, received packaging to send the knives. Returned within the week super sharp. Easy peasy lemon squeezy.
May 15, 2022
Unprompted review
Old knives now perform as new
Very pleased with my newly sharpened knives which, though well over 20 years old, now cut like new and this has saved me buying new ones. Also very impressed with the knife sharpener I purchased. An excellent investment all round.
February 21, 2022
Unprompted review
Awful experience
Awful experience. They lost my knives via Hermes. Unclear customer journey on website means I have no insurance to cover my loss. Patronising and defensive customer service. Avoid.
February 20, 2022
Unprompted review
Reply from Bladeandbutler
HI Mark,
thank you for your feedback.
As you know we have been liaising with you privately regarding your incoming shipment.
You will be aware that Hermes have not lost your knives.
Your knives were delayed due to an outage at the National Hub affecting all retailers using Hermes.
Your knives were received by us and were sharpened free of charge.
We refunded you for your order in full.
We are always without exception, courteous, professional and helpful to our customers.
Kindest,
The Blade & Butler team.
Global knives - like new
Had 3 global knives, that I hadn't used in years, were extremely blunt, so had put them away. Decided to try getting them sharpened when the cheaper knives I had were becoming blunt and boy, why didnt I do this ages ago! Knives are like new, extremely sharp.
Used the "free" Hermes delivery option, took a total of 12 days from placing order to arriving back sharpened. So if you don't have spare knives to use while away, might be worth paying the extra for DPD or buy a knife from them when you order! The one I got sent for £8 was more than decent to use.
February 8, 2022
Unprompted review
Excellent service & sharpness
Excellent service and knives returned really sharp, would definitely use Blade and butler again.
February 3, 2022
Unprompted review
Knife blade repair
Excellent repair of damaged Japanese knife blade, returned promptly.
February 3, 2022
Unprompted review
Great service
Great service! Can't fault them, the process is super easy! My knives have come back super sharp and one of the knicks out of the end was removed sympathetically. Customer service responded really quickly to a question about dispatch, turns out I already had a dispatch email in my junk folder!
February 3, 2022
Unprompted review
Awesome service
Very fast service, reasonable price and great results, will use again! My 12+ years Hattori Japanese Knives are like new
February 2, 2022
Unprompted review
Smooth and drama-free experience
A smooth and drama-free experience. The knives are much improved but had a bit more of the tip taken off than I had hoped for, and the scratch marks on the sides could have been better polished out. But on the whole a good service and one I will use again.
February 2, 2022
Unprompted review
Truly awful service
Truly awful service. Sent 5 japanese kitchen knives on 6 January. Chased on 16th as had not returned. apparently they were a delivery depot but since i have had no update on where they are despite much chasing. they are unresponsive to email and never pick up phone. would not use again
February 1, 2022
Unprompted review
Reply from Bladeandbutler
Dear Customer,
thank you for your feedback on a situation that is still on going and one that we have been helping you with.
We have been in constant communication with you since you first contacted us on this matter and have replied within hours to all of your emails. It would be great if you could reflect that in your feedback.
Hermes had a major incident at their national hub which has impacted all retailers across the country that use Hermes.
This has resulted in major delays to all incoming orders which chose Hermes as their shipper.
We received your knives and serviced them free of charge as we refunded you in full for your order.
Kindest,
The Blade & Butler Team
Brilliant job
Brilliant job, I’d say the edge on the Santoku knife is even better than when it was brand new. 5⭐️ All the way
January 6, 2022
Unprompted review
Great service/results
Great service/results, will definitely use them again - thanks for the great condition my knives have come back in.
January 5, 2022
Unprompted review
Treat yourself
Great service. It’s like getting a whole new set of knives. I had forgotten what a pleasure it is to cook with ultra-sharp knives
January 5, 2022
Unprompted review
Really easy to use service
Really easy to use service, knives came back sharp as ever
January 5, 2022
Unprompted review
Brilliant company
Brilliant company, not very often you get such good customer service, emailed with questions and very helpful, easy to order and knives exceptionally sharp... Very impressed
January 4, 2022
Unprompted review
Had 7 knifes sharpened and a couple…
Had 7 knifes sharpened and a couple needed the bolster filed down. Great work. Very satisfied.
January 4, 2022
Unprompted review
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