Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch. Purchased many great knives for myself and as gifts over many years. Just bought an engraved knife for my daughte... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing... See more
Company replied
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and someti... See more
Company replied
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a... See more
Company replied
Company details
Information provided by various external sources
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Contact info
East 1000 South 400, 84043, Lehi, United States
- bladehq.com
4.7
Excellent
763 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blade HQ
Thanks so much for the shoutout! We’re happy to hear Chad was polite and helpful—he’ll appreciate the recognition. We’re always here if you need a hand with anything else! ~Tiffany
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Good customer service.
January 13, 2026
Unprompted review
Reply from Blade HQ
Thank you for the kind words! We’re glad you had a good experience and truly appreciate you taking a moment to share it. We’re always here if you need anything—happy cutting! ~Tiffany
Even though the package did not seemed…
BladeHQ is generally awesome and fast with shipping.. only one time had issue with order below:
Even though the package did not seemed to have shipped, you guys took proper care of the customer (me). Thank you. I will still keep my eye out for an additional package and call you if for some reason it would be to be delivered.
January 7, 2026
Unprompted review
Reply from Blade HQ
Thank you for the thoughtful feedback! We really appreciate you sticking with us, and we’re glad our team was able to take care of things for you even when the shipment didn’t look quite right. Shipping hiccups can be frustrating, but we’re always happy to step in and make sure you’re covered. Thanks for keeping an eye out and for giving us a shout if anything else turns up—we truly value your trust and support ~Tiffany
The return process was easy and swift…
The return process was easy and swift no pain. Great customer service
January 8, 2026
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share this! We’re really glad to hear the return process was quick, easy, and totally painless—that’s exactly how it should be. 😊 Our team works hard to make things smooth from start to finish, and we truly appreciate the kind words. We hope to help you again soon ~Tiffany
Great everything knife was a little…
Great everything knife was a little dull tho
January 2, 2026
Unprompted review
Reply from Blade HQ
Thanks so much for the feedback! We’re glad to hear everything overall was great 😊
Sorry to hear the knife arrived a bit dull—that’s definitely not the experience we want for you. If you’d like help with a return, exchange, or sharpening options, our team is always happy to assist. We appreciate you taking the time to share your thoughts and hope your next one is spot-on! ~Tiffany
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Purchase
I saw they were running a promotion if you spend over $150 you get a free Verdict knife. I placed an order over $150. After I placed it i realized you had to put a code in to recieve the free knife. I reached out to Blade HQ asking if I would still get it being I spent over the $150 and did not see you had to enter a code and was told no.
January 1, 2026
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share your experience — we truly appreciate it.
We understand how frustrating it can be to miss out on a promotion, especially after meeting the purchase requirement. To remain fair and consistent for all customers, promo items do need to be applied at checkout using the required code. During that promotion, we were closely managing inventory, and only orders that successfully applied the code could guarantee the free item. This helped ensure that customers who followed the promotion details received the promo without running into stock issues after the fact.
We know that’s not the outcome you were hoping for, and we genuinely appreciate your understanding. We’re always working to make our promotions as clear and smooth as possible, and your feedback helps us do that better. Thanks again for shopping with us. We hope to earn another chance to serve you soon! ~Tiffany
Excellent experience
I mean I was able to have my problem resolved quickly with like two emails total I really appreciate the help, The email was very professional and to the point I couldn't be happier that the issue was resolved.
January 1, 2026
Unprompted review
Reply from Blade HQ
We’re so glad to hear that! 😊
Getting everything resolved quickly, especially in just a couple of emails, is always the goal. We’re happy the communication was clear, professional, and did exactly what it needed to do. Thanks for taking the time to share your experience, and for letting us help make things easy. We truly appreciate you! ~Tiffany
Quick response to my question,excellent…
Quick response to my question,excellent customer service
January 1, 2026
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share this! We’re so glad we could get you a quick answer and provide excellent service; that’s exactly what we aim for. We really appreciate your support and are always here if you need anything. ~Tiffany
BladeHQ for the W
The company did well and particularly the assistant I had. Response after the initial one was quick, glad I didn’t have to wait days to come to a conclusion. Bladehq is the goat and I will continue to buy my bench made from here. Also thanks for always putting stickers in the boxes, I like them.
December 31, 2025
Unprompted review
Reply from Blade HQ
Thanks a ton for the kind words. We’re happy to hear everything was handled quickly and smoothly, and that our team took good care of you. Knowing you didn’t have to wait around for answers is a big win in our book.
We’re honored to be your go-to for Benchmade, and we’re especially glad the stickers are appreciated (we’ll keep them coming 😉). Thanks for sticking with us, we truly appreciate your support!~Tiffany
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It was so simple to order a knife
It was so simple to order a knife ,and came really quickly, and when it came to return a knife it was a very easy simple process . It was a pleasant experience all the way around , I’ll definitely be doing business again with your company , thanks for a good experience. Mike
December 29, 2025
Unprompted review
Reply from Blade HQ
Thanks so much, Mike! We’re really glad to hear everything—from ordering to shipping to the return—was smooth and easy. That’s exactly the experience we aim for. We truly appreciate you taking the time to share your feedback, and we’ll be happy to help anytime you’re ready for your next blade. Looking forward to doing business with you again! ~Tiffany
I recently purchased a Gerber fixed…
I recently purchased a Gerber fixed blade with the horizontal/ vertical type option for carry. This was the attached email for my purchase. The sheath provided makes it nearly impossible to draw the knife. Its a terrible design flaw.
December 9, 2025
Unprompted review
Reply from Blade HQ
Thank you for sharing your experience—we appreciate you taking the time to let us know.
We’re sorry to hear the sheath didn’t meet expectations. A fixed blade should be easy and intuitive to deploy, and we understand how frustrating it is when the carry system works against that. review.
If the knife isn’t a good fit for you, please know we offer a 60-day return policy, so you have time to decide what works best. Our customer service team would be happy to help with a return or exchange and get you into something that better suits your needs.
Thanks again for the honest feedback—we truly appreciate it. ~Tiffany
Blade HQ’s customer service has been…
Blade HQ’s customer service has been awesome! They were super professional and kept me updated every step of the way during my return, which made the whole process easy and stress-free. Communication was on point, and it really shows they care about their customers. I’ll definitely be ordering more stuff from them in the future. Highly recommend!
December 26, 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re thrilled to hear our team made your return easy and stress-free—that’s exactly the experience we aim for. Clear communication and keeping you in the loop are big priorities for us, so it means a lot to know that came through. We truly appreciate the recommendation and can’t wait to help you out with your next order! ~Tiffany
The woman I spoke Jen.N with was…
The woman I spoke Jen.N with was incredible at her job very easy to talk to and understood my issue and helped me resolve it in a timely fashion. Some of the best customers support I’ve experienced ever.
December 26, 2025
Unprompted review
Reply from Blade HQ
Thank you so much for taking the time to share this! We’re absolutely thrilled to hear that Jen N. made such a positive impression. She truly cares about helping customers, and it shows in how easy she is to talk to and how quickly she gets things resolved. We’ll be sure to pass along your kind words to her—feedback like this means a lot to our whole team. We really appreciate you choosing Blade HQ! ~Tiffany
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Excellent return service
Jen was great and helped me get a refund for a lost order. She made the process super smooth. I’ve done a lot of business with bladehq before and never had any issues, and Jen made sure my experience was positive even if I experienced issues with shipping. Thank you!
December 23, 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re really glad Jen was able to step in and make a frustrating situation much easier. Shipping issues are never fun, but it’s great to hear she helped smooth everything out and turn it into a positive experience.
We truly appreciate your continued business and loyalty to Blade HQ, which means a lot to us. We’ll be sure to pass the praise along to Jen. Thanks again for taking the time to share your experience! ~Tiffany
Holiday shipping
I'm just upset because order is not going to arrive before Christmas I made 2 orders 2 days apart the 700 dollar order made it here via fed ex in about 5 days the second order was sent via USPS I know it was only a 200 dollar order but I think blade hq should have sent both orders fed ex but oh well I never thought in a million yrs it would take more than 13 or 14 days to get here. The service that Jan gave was perfect a 15 dollar credit which I don't really care about and she answered my unhappy email with swiftness so I get it it's USPS and Christmas fault send everything fed ex that is over 200 bucks I would say!!!!!
December 24, 2025
Unprompted review
Reply from Blade HQ
We truly appreciate you taking the time to share this, even while disappointed. Feedback like yours helps us do better moving forward. Thank you for your patience, your honesty, and for sticking with us through a frustrating holiday shipping season. ~Tiffany
Reply from Blade HQ
I’m really sorry for the frustration this caused—having an order canceled repeatedly is understandably upsetting, especially when you’re excited to receive it. That’s not the experience we want for anyone.
Order cancellations are sometimes triggered by automated fraud-prevention checks, and while those systems are in place to protect customers, we know that doesn’t make the situation any less disappointing when everything appears to be in order on your end. We sincerely apologize for the inconvenience and for how this impacted your plans.
Thank you for taking the time to share your experience. Your feedback is important to us and helps us continue improving how we serve our customers.~Tiffany
The rep was helpful but this company…
The rep was helpful but this company has canceled my order.Twice in a row right before christmas without informing me until the last minute.Apparently, it was due to some fraud concern, which makes zero sense.Because all of the information is accurate and ive never had an issue with this card before. That was the only thing my son wanted, and because they keep canceling it and waited until the last minute to tell me he now has nothing
December 23, 2025
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share this—we’re truly sorry for the frustration and disappointment this caused, especially so close to Christmas. We completely understand how upsetting it is when an order is canceled unexpectedly, and even more so when it impacts a gift for your child. That’s never the experience we want anyone to have.
While fraud-related cancellations are handled automatically by our system, and unfortunately, we’re limited in the specific details we’re able to see or share
Again, we’re very sorry for the timing and the stress this caused, and we appreciate you bringing it to our attention. ~Tiffany
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Customer service was excellent
Customer service was excellent. Couldn’t be happier.
December 22, 2025
Unprompted review
Reply from Blade HQ
Thank you so much! We’re thrilled to hear you couldn’t be happier 😊 Providing excellent service is always our goal, and feedback like this truly makes our day. We appreciate your support and look forward to helping you again! ~Tiffany
Awesome fast and easy process and…
Awesome fast and easy process and awesome help than you.
December 21, 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re happy to hear the process was fast and easy, and that our team was able to help. We truly appreciate you taking the time to share your experience. Thanks for choosing Blade HQ! ~Tiffany
Honored their sale price.
I bought a knife online, before it arrived, it went on sale for half off. I contacted customer support and they refunded the difference. They sell products at a good value and treat their customers right.
December 15, 2025
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re happy to hear your question was taken care of quickly and smoothly. If there’s ever anything else we can help with, don’t hesitate to reach out; we’ve got you covered! ~Tiffany
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