Brilliant customer service and quality product- ordered and received sunglasses promptly. They look great but decided they didn't quite suit me so contacted Blank about a return. Amazing staff said n... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Honestly such an amazing experience! My original order was delivered to the wrong address, but their customer service was incredible from start to finish. They responded quickly, kept me updated,... See more
Company replied
Excellent customer service. Ordered two pairs of sunglasses — one did arrive damaged HOWEVER Blank immediately sent a replacement pair. New pair arrived promptly and look great. Highly recommend —... See more
Company replied
I ordered glasses from BLANK and the delivery got lost. BLANK customer service were easy to deal with and quick to respond. They shipped out a replacement order which successfully arrived. The sunglas... See more
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Company details
Written by the company
BE YOUR OWN BRAND.
Contact info
Amsterdam, Netherlands
- info@blank-sunglasses.com
- blank-sunglasses.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Sleek
My new John frames are exactly what I wanted: simple, sleek, and they arrived earlier than expected.
June 8, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Magda,
Thanks so much for your lovely feedback! We’re thrilled to hear that your new John frames are exactly what you were hoping for — simple, sleek, and ahead of schedule! 😎
If you ever need another pair (or want to try a new style), we’re just a click away.
Enjoy your new shades and thanks again for choosing us!
Cheers,
Michaela from BLANK
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Absolutely terrible customer service…
Absolutely terrible customer service and shipping, avoid shopping with this company at all costs. I paid for express shipping which they completely disregarded, took FOUR DAYS to even put a shipping label on it and get it to the delivery service, and then now my package is somehow unable to arrive to me: they don’t give any help, any clear explanations and have slowly stopped responding. Never in my life have i experienced such terrible service from a company.
July 31, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Stav,
First and foremost, we want to sincerely apologize for the frustrating experience you’ve had with your order and our service. This is absolutely not the level of care or professionalism we strive for, and we're truly sorry for the inconvenience and stress this has caused you.
Regarding the express shipping, we have refunded the shipping fee to your account as a gesture of goodwill. The delay you described is unacceptable, and we have already escalated the issue to our carrier to investigate what caused the hold-up and the delivery problems.
Please rest assured that we are actively monitoring the situation and will keep you updated via email with any new information.
Your satisfaction matters deeply to us, and we will make this right for you. If there’s anything else we can do in the meantime, please don’t hesitate to reach out directly.
Thank you for your patience, and again, our sincerest apologies.
Sincerely,
Michaela from BLANK
Great customer service
Though there was a minor issue with one pair of glasses, BLANK got back to me immediately to fix the issue. The glasses themselves are great for the price. Great customer service.
July 4, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Paul,
Thank you so much for your kind words! We’re happy to hear that our team could quickly assist you and that you’re enjoying your glasses. Providing great customer service is very important to us, and your feedback truly means a lot.
If you ever need anything else, we’re here to help!
Cheers,
Michaela from BLANK
easiest Purchase Ever
Ordered Blank, and theyre so comfy on my ears. Easiest online purchase ever.
July 22, 2025
Reply from BLANK. Sunglasses
Hi Kamm,
Thank you for your wonderful feedback! We’re glad to hear your Blank order is comfy and that your purchase was easy and smooth. We hope you enjoy it and look forward to serving you again soon!
Cheers,
Michaela from BLANK
Got the Vista and the Classic…
Got the Vista and the Classic Sunglasses. They look and feel amazing!
5/5 for the Customer Service, would definetly order again!
July 11, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Alex!
Thank you so much for your fantastic review! We’re thrilled to hear you love both the Vista and Classic sunglasses and that our customer service earned a 5/5. We can’t wait to have you order from us again soon!
Cheers,
Michaela from BLANK
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They took care of my issue with no…
They took care of my issue with no problem when I needed to do an exchange for a pair of sunglasses. Great customer service and products!
July 25, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Maurice,
Thank you for your great feedback! We’re happy to hear that your exchange went smoothly and that you’re pleased with both our customer service and products.
We appreciate your support and look forward to serving you again!
Cheers,
Michaela from BLANK
Wonderful customer service
The whole process was very quick and helpful when I had an issue. The customer service agent I had was very friendly and responsive and I had my issue resolved in a very pleasant and professional manner. Definitely has been one of the best customer services experiences I’ve had when it comes to fixing an issue. I definitely will be a returning customer!
July 28, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Andrew!
Thank you so much for your kind words! We’re delighted to hear our team could help you quickly and professionally. Your positive experience means a lot to us, and we’re thrilled to have you as a returning customer.
Looking forward to assisting you again soon!
Cheers,
Michaela from BLANK
first pair weren’t great but they sent…
first pair weren’t great but they sent a replacement free of charge which i thought was great. definitely recommend
July 29, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Isaac,
Thank you for sharing your experience! We’re sorry the first pair didn’t meet your expectations, but we’re glad we could make it right with a free replacement. Your recommendation means a lot to us! Looking forward to serving you again.
Cheers,
Michaela from BLANK
Glasses are strong
Glasses are strong. I ordered two and they came in the same box, so they were a little bent. Overall still good sunglasses
July 25, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Will!
Thank you for your feedback! We’re glad to hear you find the glasses strong and that you’re happy overall. We apologize for the inconvenience with the packaging and the slight bending. We’ll share this with our team to improve future shipments.
If you ever need assistance or a replacement, please don’t hesitate to contact us at: info@blank-sunglasses.com
Cheers,
Michaela from BLANK
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Blank will take over the market
Fast service and very understandable! I would recommend this 10 out of 10 times! Very cool design on the glasses and good service! 11/10
July 26, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Gaute,
Wow — thank you for the amazing review! We’re thrilled to hear that you loved the design and had a great experience with our service. An 11/10 means the world to us! 😄
Thanks again for your support and recommendation — we can’t wait to serve you again soon!
Cheers,
Michaela from BLANK
Good quality sunglasses for a great…
Good quality sunglasses for a great price would buy from again and have a good range of sunglasses to buy from
July 24, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Charlie,
Thank you so much for your kind words! We're so glad to hear you’re happy with the quality and value of your sunglasses.
It’s great to know you found our collection to have a good range — we’re always working to offer styles that suit every taste, so your feedback means a lot.
We truly appreciate your support and can’t wait to have you shop with us again soon! If you ever need help picking out your next pair, we’re always here to help.
Cheers,
Michaela from BLANK
Amazing product and even better service
The quality of the product is great and looks just as good as expected.
Furthermore I have to point out, what a great customer service is provided - fast and clear replies were always given.
The shipping was quick, the product wrapped safe.
Definately my reccommendation to buy sunglasses here!
July 10, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Cedric,
Thank you so much for taking the time to share your experience — we’re absolutely delighted to hear that you’re happy with your sunglasses and the service you received!
It’s great to know that the product met your expectations in both quality and appearance. We also truly appreciate your kind words about our customer support — fast and clear communication is something we care deeply about, so your feedback means a lot.
We're also glad to hear the shipping was smooth and your order arrived safely. Thank you for recommending us — that truly means the world!
Looking forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out.
Cheers,
Michaela from BLANK
Good quality products with nice unique…
Good quality products with nice unique designs plus a quick reachable customer service
July 11, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Tobi,
Thank you so much for the kind words! We're thrilled to hear you loved the quality and unique designs — and that our customer service was there when you needed it.
We truly appreciate your support and hope to see you again soon! 😊
Best regards,
Pearl from BLANK
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best customer experience ever?
Best customer experience ever. My first pair didn’t suit me, but Blank handled it smoothly and sent me a new one that fits perfectly. I’m fully satisfied and grateful. Highly recommend!
July 23, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Jo,
Wow — thank you so much for your amazing feedback! 💛 We're beyond happy to hear that we could turn things around and get you the perfect pair.
Providing a smooth and supportive experience is exactly what we aim for, and we're so grateful for your trust and recommendation.
Enjoy your new shades and hope to see you again soon! 😎
Warmly,
Pearl from BLANK
User-Friendly & Fast
6/5 stars if possible. The website was user-friendly, and my Speed was delivered in record time. Im amzed.
June 19, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Choon,
Thank you so much — 6/5 stars made our day!
We’re thrilled to hear that you had a smooth experience with the website and that your Speed arrived lightning-fast ⚡. Your support means the world to us!
Enjoy your new sunglasses and see you again soon
— Pearl from BLANK
Perfect Condition Arrival
Checked out with FORTE premium glasses, and they arrived in perfect condition. Blank Sunglasses definitely cares about packaging.
June 10, 2025
Reply from BLANK. Sunglasses
Hi Aaron,
Thank you for the great feedback! We’re so glad to hear your FORTE premium glasses arrived in perfect condition — our team puts a lot of care into packaging, and it’s awesome to know it shows.
Enjoy your new sunnies, and we hope to see you again soon! 😎
— Pearl from BLANK
Great quality shades and designs for…
Great quality shades and designs for great prices.
July 14, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Stamatis,
Thanks a ton for the kind words! We're so happy you're enjoying the quality and design of our shades — and even happier that you find them a great value.
We appreciate your support and hope to see you back again soon! 😎
— Pearl from BLANK
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Poor quality and chaotic return process
Unfortunately, the products I received were of noticeably low quality. Even more frustrating was the return process – you have to send the items back to the Netherlands at your own cost, which is very inconvenient.
After several unclear and non-standard messages with customer support, we ended up agreeing on a 50% refund if I kept the items – which I didn’t even want in the first place.
Overall, not a good experience. Wouldn’t recommend.
July 21, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Johnston,
We’re truly sorry to hear about your experience with our product and return process. Our manager has personally reviewed your case and have processed a full refund for your order as a one-time courtesy — no return is required. If you wish, you may donate the items to someone in need.
We offered multiple return options to make the process more convenient, and we proceeded with the one you agreed to, believing it would suit you best. However, we absolutely take your feedback seriously and appreciate you bringing this to our attention so we can continue improving.
Warm regards,
Pearl from BLANK
Quality is quite poor
Quality is quite poor but the shape/design is alright.
July 20, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Dennis,
Thank you for your honest feedback — we’re sorry to hear the quality didn’t meet your expectations, even though you liked the shape and design.
We’re always working to improve both product quality and customer satisfaction, so your input is truly appreciated. If you haven’t already, feel free to reach out to us at info@blank-sunglasses.com so we can look into a possible solution for you.
Thanks again for helping us get better.
Best,
Pearl from BLANK
Switch Was Easy
I was nervous about the Cappo normal glasses being out of stock, but Blank let me switch to John frames easily. Great solution.
June 11, 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi!
Thank you for sharing your experience! We’re glad we could make the switch from Cappo to John frames easy and hassle-free for you.
We hope you’re loving your new pair — and we’re always here if you need anything else! 😊🕶️
Cheers,
Michaela from BLANK
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