Blickers Reviews 12,434

Reply from Blickers

Mar 2, 2026

Hello Berry,

Thank you for your feedback.

After carefully reviewing your case again, we must clarify that the issue you reported was communicated several months after delivery. According to our policy and the manufacturer’s warranty conditions, any visible manufacturing defect must be reported within the first 24 hours of receiving the product.

If the glasses had arrived faulty, this should have been notified immediately upon receipt. Reporting a defect months later unfortunately makes it impossible to determine whether the damage was present at delivery or occurred during use.

For this reason, and in line with the warranty terms, any damage reported after extended use must be classified as wear or handling-related damage, which is not covered under warranty.

We understand that this is not the outcome you were hoping for, but we are required to apply the same policy consistently in all cases.

Kind regards,

Reply from Blickers

Feb 27, 2026

Hello,

thank you for your review.

All warranty claims are carefully reviewed by our Quality Department and, when necessary, in coordination with the manufacturer. In cases like this, the assessment concluded that the damage corresponds to normal wear and tear.

Please note that continued daily use, pressure, accidental impacts, or handling over time can unfortunately lead to structural stress or breakage. Such cases are not considered manufacturing defects and therefore are not covered under warranty, in line with the brand’s official policy.

We understand this may not be the outcome you were hoping for, but the decision was made following a technical evaluation, not arbitrarily.

If you would like us to review the case again, you are welcome to provide additional photos or documentation, and we will be happy to forward them for reassessment.

Kind regards,

Reply from Blickers

Feb 26, 2026

Hello Lilila,

thank you for your review.

Please note that all refunds are processed once the returned item arrives at our warehouse in Spain. As soon as we receive the parcel and it is checked in by our logistics team, the refund is issued immediately.

Kindly keep in mind that the time the parcel takes to travel back to our warehouse depends entirely on the transport company and is not determined by us.

Once the return reaches us, the refund will be processed without delay and you will receive a confirmation email.

Best regards,

Reply from Blickers

Feb 26, 2026

Hello,

We are very sorry to read your review.

However, we are currently unable to locate your order in our system with the information provided. For this reason, we kindly ask you to contact us directly with your order number and the email address used for the purchase so that we can investigate the matter properly.

Please also check your spam or junk folder, as our replies are sent to every customer inquiry. In some cases, our responses may unfortunately be filtered there.

We would be more than happy to review your case as soon as we receive the necessary details.

Best regards,

Reply from Blickers

Feb 24, 2026

Hello Sammi,

Thank you for sharing your feedback.

We would like to reassure you that our team did reply to your message. If you have not seen our response, could you please check your spam or junk folder? Sometimes our emails are filtered there by mistake.

As previously explained, we unfortunately do not have an exchange or modification system for personalised glasses. Prescription lenses are custom-made and enter production the same day the order is confirmed. Because they are manufactured specifically according to the selected frame size and lens configuration, it is not technically possible to modify the order once production has started.

This is why we always encourage customers to carefully review all details before completing the purchase. We completely understand that mistakes can happen, and we genuinely wish we could adjust the size after confirmation, however, due to the custom nature of the product, this is not feasible.

Please rest assured that your order is legitimate and in production.

If you have any further questions about the status of your order, we remain here to help and provide clarity.

Best regards,

Reply from Blickers

Feb 20, 2026

Hello,

thank you for your review.

At the moment, we are unable to locate your order or any related claim with the information provided here. Without your order details, we cannot verify the case or check the communication you refer to, so we are not aware of the exact issue with your glasses or the response given by our customer service team.

Please note that certain situations, such as frame adjustments, are not considered manufacturing defects and are therefore not covered under warranty. New glasses often require a small adjustment to properly adapt to each person’s face, which is completely normal and can be easily corrected by a local optician.

Best regards,

Reply from Blickers

Feb 19, 2026

Hello Anna,

We are sorry to read your review and would like to clarify the situation.

We have carefully checked your case, and our Customer Care team has already responded to you and opened an official investigation regarding your shipment. Please kindly check your inbox as well as your spam/junk folder, as sometimes our replies may be filtered there.

As soon as a parcel is reported as potentially lost or delayed in transit, we follow the required procedure with the carrier and open a formal investigation. This process must follow the courier’s official timelines, and we are currently awaiting their response.

Please rest assured that we are actively monitoring your case and will update you as soon as we receive further information. We remain fully committed to resolving this matter as quickly as possible.

Best regards,

Reply from Blickers

Feb 17, 2026

Hello,

We are very sorry to read your review.

We would like to clarify that your case is currently being handled and our Customer Care team has been in contact with you regarding this matter. Please note that warranty-related requests must be reviewed by our Quality Department, as each case needs to be carefully assessed before a final decision can be provided.

This process may take some time, as we rely on the manufacturer’s evaluation in certain situations. However, this does not mean your case is being ignored. We are actively following up internally to ensure you receive a response as soon as possible.

We would also like to reassure you that we are an established and reputable company, and all products sold on our website are 100% genuine and sourced from official manufactarers. Authenticity is something we take extremely seriously.

We truly appreciate your patience while the review is completed. Our team will get back to you with an update as soon as the Quality Department provides their assessment.

Best regards,

Reply from Blickers

Feb 17, 2026

Hello Simon,

Thank you for your feedback, we’re glad to hear that overall you’re happy with your purchase.

Some models may take a bit longer to ship due to high demand or manufacturer lead times. However, we also offer a wide range of models with fast delivery options available.

We truly appreciate your patience, and we hope to provide you with an even better experience next time.

Kind regards,

Reply from Blickers

Feb 17, 2026

Hello Farida,

Thank you for your review.

We can confirm that our team has been in contact with you and has explained that we are currently awaiting the official resolution from Evri regarding your claim.

Please note that when an official shipping investigation is opened, we are required to wait for the carrier’s formal confirmation before proceeding with a refund or replacement. The carrier’s investigation timelines are unfortunately beyond our control.

That said, we want to assure you that we are actively following up and continuously monitoring the case in order to provide a solution as soon as possible.

We are a serious company committed to our customers, and it is never our intention to delay or avoid resolving an issue. As soon as we receive the official confirmation from the carrier, we will proceed accordingly without further delay.

Thank you for your patience and understanding.

Best regards,

Reply from Blickers

Feb 13, 2026

Hello,

thank you for your review.

Unfortunately, with the information provided here, we are unable to locate your order or any related claim in our system. In order to assist you properly, we would need your order number or the email address used to place the purchase.

We also kindly ask you to check your spam/junk folder, as in some cases our replies may be filtered there by your email provider.

We remain at your disposal and are fully committed to helping you resolve this situation as soon as we receive the necessary details.

Kind regards,

Reply from Blickers

Feb 12, 2026

Hello Claire,

Thank you for your review.

Unfortunately, based on the information available, we are unable to locate your order with the details provided in this review. Please note that if you contact us from a different email address than the one used to place the order, our customer service team may not automatically be able to access previous communications linked to another account.

If our team asked again for the tracking reference, it is simply because they did not have visibility of the previous message or attachment.

Please be assured that we always process refunds once returns are received and checked in our warehouse. We do not withhold refunds. However, for UK orders, returns may take slightly longer to be processed. This is because parcels must first be received in the UK and then transferred to our main warehouse in Spain for inspection, as clearly stated in our Terms & Conditions.

Best regards,

Reply from Blickers

Feb 12, 2026

Hello Sarah,

We are genuinely sorry to read your review.

We would like to reassure you that your order was cancelled as requested, and the refund was processed correctly from our side. The document provided by our customer service team is an official bank-issued transaction confirmation, which includes the official transaction reference number, date, and full processing details. This is formal banking proof that the refund has been executed.

It is not an internal screenshot or a generic attachment, it is an official document issued by the bank confirming that the funds were returned.

As your payment was made via Klarna, please note that Klarna is an independent financial institution, entirely separate from Blickers. Any matters related to how or when funds are reflected on your side, or how instalments are managed, fall under their responsibility. Once we process and issue the refund, we no longer have control over the handling of the funds within their system.

We completely understand that waiting for a refund to appear can be frustrating. However, we can assure you that the refund has been officially processed and documented from our side.

We are a reputable and well-established international company that has been operating for many years, and transparency with our customers is extremely important to us.

If you would like us to resend the official bank confirmation document, our team will be more than happy to provide it again.

Best regards,