Blickers Reviews 12,434

Hello I'm trying to contact the customer service due to a double payment with paypal for the same order.
I'm super happy about the service but this time i really need help and there is not a way to contact you by phone. Can you please help?
Paypal can't do anything as it is a 3 rates payment.

Easy to purchase, in a good price, hope the glasses look just as good as in the picture, im so excited to receive it.

Last week, I submitted a review and received a response from Blickers. Unfortunately, I'm unable to reply directly there, so I'm sharing my thoughts here again via another review.
Blickers claims they have refunded my money for both returns (as stated below), but after contacting PayPal yesterday, I discovered that PayPal have not received any funds from Blickers. Consequently, I have opened a resolution case with PayPal. I am frustrated by the misleading information from this company. If they have indeed processed my refunds, I expect them to provide public proof of this on this platform. Additionally, I have filed a case with the European Consumer Centre.

1. Return Label R-BLK-2026-774680-1: Guess GU50171 C55 001 - Shiny Black / Negro mate - Price: 83 Euro.
2. Return Label R-BLK-2025-773336-1: Emporio Armani EA3249U C53 5017 - Price: 97 Euro.

Both items were paid for via PayPal. While I received the refund for the first item on January 23, the refund for the second item (Return Label R-BLK-2025-773336-1: 97 Euros) is still pending.

Caution to all customers considering purchases from Blickers: deliveries are often delayed, and you won't receive a full refund after returning items. Communication via email is ineffective as they rarely respond, and there's no direct phone number for support. Be mindful before ordering anything.

This is the worst delivery experience I’ve ever had. My order was marked as delivered, but I never received it and I was given no proper updates at all. The driver didn’t knock, didn’t ring the doorbell, and didn’t attempt to contact me in any way. Instead, they claim it was delivered using some “geolocation,” which means nothing when the parcel is not with me.
If it was delivered, it was left in an unsafe place with zero care or responsibility. This is pure negligence. No communication, no effort, and no accountability.
What makes it even worse is that the cost of this parcel is equal to a full week of my hard-earned money, and now it’s gone. I don’t know who took responsibility for it — only God knows — but this situation is completely unacceptable.
Evri is unreliable, unprofessional, and careless. I would never recommend this delivery platform to anyone. Avoid Evri if you care about your parcels.

After so many hours and days trying to buy online those smartglasses, Blickers has been the only way i could buy and to received the item on the place i live.

Placed an order, took the money. No order confirmation or contact from my submitted ticket!!

Lack of trustworthiness from this company: Caution to all customers considering purchases from Blickers: deliveries are often delayed, and you won't receive a full refund after returning items. Communication via email is ineffective as they rarely respond, and there's no direct phone number for support. Be mindful before ordering anything.

My story and loss are detailed below. I live in Germany so EU rules apply for online order.

I returned two frames in their original packaging within the specified time frame. I received confirmation from Blickers stating that they received my items, and it clearly mentioned that my refund was in process.

1. Return Label R-BLK-2026-774680-1: Guess GU50171 C55 001 - Shiny Black / Negro mate - Price: 83 Euro.
2. Return Label R-BLK-2025-773336-1: Emporio Armani EA3249U C53 5017 - Price: 97 Euro.

Both items were paid for via PayPal. While I received the refund for the first item on January 23, the refund for the second item (Return Label R-BLK-2025-773336-1: 97 Euros) is still pending.

Despite sending eight reminders to 'Blickers customer care', I have not yet received my refund. Each time, the representative assures me that the refunds for both items have been processed. However, when I requested them to check their system to see where the funds might be blocked, I received no response.

While losing 97 Euros is concerning, what’s more troubling is the lack of trustworthiness from this company.

I love shopping with Blickers! Top class designers at affordable prices! What else can you ask for! Brilliant!

I bought an expensive pair of prada glasses with lens for over £200. The badge fell off the side of the frame so I returned them. They confirmed they received the item and within warranty. This was in September. They have not replaced or issued me a refund. They attempted to give me a code to re-order which was invalid - Ignored my emails/correspondence. I now have to get third parties involved as resulting to theft.

Fast and user friendly website, fabulous choice at the decent prices. Highly recommend.

Very disappointed ,initially unable to track glasses due to a technical glitch on Evri and today received a notification they had been posted through letterbox.

Item has not been delivered simply a photo of the box and letterbox which is not proof of delivery.
Even more disappointing Evri ignored I had opted out of a safe place for the parcel to be delivered as I don’t trust couriers to leave items especially when you live on a road with a busy footfall and it’s a high value item.

Awaiting update from CS - currently out of pocket for an item I haven’t received.
I look forward to hearing from you with a resolution.

UPDATE 03/01 case finally opened after many emails. Completed the non declaration of delivery form and provided crime ref number and copy of crime report via Thames Valley Police as requested by the customer care team.
Very disappointing one of the agents sent me a completed form with a customers private and personal details, a breach of confidentiality and sadly doesn’t fill me with confidence.
Logged complaint with Klarna
Advised can take 5-7 weeks to resolve ?

Complaint raise and investigation process

BLK-2026-
775780. New internal ticket created (ID 521718).

I placed an order (BLK-2025-773593) on 30 December, however I did not receive any updates from the company until 9 January, and only after I actively followed up myself.

On 22 January, after contacting EVRI directly by myself, I was informed that the courier had received the parcel already damaged and that an internal investigation was ongoing. The following day, I was told by the company that they were opening a formal claim with EVRI to investigate the issue and confirm when (or if) the parcel could be delivered.

After that, there was no progress at all. Despite multiple follow-ups from my side, I kept receiving vague responses saying that they had not received a confirmed resolution or delivery date from EVRI. At the same time, EVRI clearly told me that they cannot deliver anything and that I should contact the sender directly to receive the new parcel or refund.

As a result, I have been waiting for a month for my parcel, with no clear information, no resolution, and no communication. Every update required me to chase, send multiple messages, and push for any kind of feedback.

Overall, this has been the worst customer experience I’ve had.

Never seen lower prices for sunnies than on this website! Got myself some miu miu, everything went perfect 👌🏻

I wouldn’t recommend Blickers based on my experience.

Before placing my order, I emailed to specifically check whether the glasses were in stock and what the lead time would be. I was told they were in stock and would be shipped within a few days, so I placed the order within minutes of receiving that response.

Six weeks later, I’m still waiting. At no point has there been a clear or consistent update on dispatch timing.

Each time I’ve chased, customer service refers back to the very broad checkout delivery estimate (up to 8 weeks). That isn’t what I was advised by email, and I wouldn’t have placed the order if I’d been told that was the realistic timeframe — which is exactly why I checked beforehand.

When I questioned the delay, I was told that “stock levels change all the time.” However, the same item is still showing on the website with a delivery date earlier than mine, despite my order being placed weeks ago.

I also asked to cancel the order and was told I couldn’t because the lenses had already been made.

Overall, the communication has been slow, and the information provided has not felt reliable. Only worth ordering if you have no time restrictions — and I personally would not order prescription glasses from them again.

Dear Blickers Customer Service,

I am writing to formally complain regarding my recent order of sunglasses, valued at £273, which was delivered by Evri.

The parcel was delivered to me completely empty. There were no sunglasses inside whatsoever. This is extremely distressing and unacceptable, especially given the high value of the item.

I am deeply concerned that such an expensive purchase was sent using Evri, a courier with a well-known history of delivery issues. No reputable retailer should be using Evri to deliver high-value goods. This decision has directly resulted in my loss.

To be clear, I did not receive the item I paid for, and I am now £273 out of pocket through no fault of my own. Under consumer law, responsibility for safe delivery remains with the retailer until the item is successfully delivered to the customer.

Also, I have emailed several times and sent photo images of my parcel

I had some difficulties in opening the website from mailbox to check the promotions. But the products and prices are really awesome!

This is the worst company i have ever dealt with. They lie about returns and refunds. I sent back one of the sunglasses i bought from them within 72 hours of the actual delivery -- I sent it at the address they mentioned through the returns app. and also sent it back by a signed courier and the same was delivered back to their facility on the 7th Jan. and till today i am writing back and there is no response from any one at this shitty organisation. I hate such online retailers who just lie blatantly about their returns and mislead and dupe innocent customers by stealing their money. Absolutely horrible customer service and this company should NOT BE TRUSTED EVER. Please boycott this company as they are liers and online thieves!

very very bad customer service I have return my item I sent special delivery return to uk warehouse since 4/1 Royal Mail sent n they signed but my money have not refunded I have sent more than 10
Emails to chase them n they still ask me to be patient I will never ever buy from this company again too much stress