A wireless range of models at great prices. Looking forward to receive my glasses at home.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was an easy purchase process, and the price was the lowest at the time compared with other webstores. Delivery was a bit long, but the overall experience was pleasant.
Good price, easy ordering. Could have been even faster with direct Apple Pay, but good enough 🙏
Easy to order. Got introductory offer of 4% off bringing total to £116.16. Free shipping Adequate pictures of items. Should be here with 1 week and easy return . Confirmation email came throu... See more
Company replied
Company details
Written by the company
At Blickers, eyewear is our heritage. With over 160 years of family optical expertise, we bring you Europe’s largest selection of authentic designer glasses and sunglasses. Every frame is 100% original, with secure payment and a certificate of authenticity for total peace of mind. Thanks to our own optical lab and thousands of styles in stock, you’ll enjoy fast delivery, precise lenses, and quality you can truly trust. ✨ Blickers: everything you wish for your eyes. Wish granted.
Contact info
Carrer de la Igualtat, 29. Oficina 1, Blickers, 43201, Reus, Spain
- contact@blickers.com
- blickers.com
3.6
Average
12K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very very bad customer service I have…
very very bad customer service I have return my item I sent special delivery return to uk warehouse since 4/1 Royal Mail sent n they signed but my money have not refunded I have sent more than 10
Emails to chase them n they still ask me to be patient I will never ever buy from this company again too much stress
January 4, 2026
Unprompted review
Reply from Blickers
Hello Alan,
thank you for your feedback.
We are sorry to hear about your experience. For clarity, we would like to explain that returns sent to our UK logistics partners must still be forwarded to our main warehouse in Spain, where all refunds are processed. A refund can only be issued once the return is physically received and checked in at our Spanish facility.
This process may take a little longer when a parcel is first delivered to a partner warehouse abroad, but we always process refunds as quickly as possible once the item reaches us.
We understand the frustration and apologise for the inconvenience. If you need an update on your specific return, please contact our customer service team, they will be happy to check the status for you.
Best regards,
Advertisement
Order never delivered, partial refund only
Ordered non-prescription glasses on 15/12/25 (Order BLK-2025-772157). The item was never dispatched or delivered 30 days after ordering. When cancelled, only a partial refund was issued and an admin fee was deducted despite no goods being supplied. Customer service refused to resolve it, leaving me to go through my bank. Disappointing experience.
January 16, 2026
Unprompted review
Reply from Blickers
Hello Kate,
Thank you for your review.
Your order included a clearly stated maximum delivery date of 13/02/2026, visible both on the product page and at checkout. This extended delivery window was accepted at the time of purchase. When the cancellation was requested on 13/01/2026, the order was still well within the agreed delivery timeframe and had not exceeded the maximum delivery date.
As specified in our Terms & Conditions, which are read and accepted during checkout, cancellations made more than two hours after placing the order, and while still within the confirmed delivery period, carry a €6 administration fee. The partial refund you received reflects this policy and was processed correctly.
No goods were shipped because the cancellation was initiated before the end of the delivery window, but this does not invalidate the agreed cancellation conditions.
If you need any further clarification, our customer service team will be happy to assist you directly.
Best regards,
Wish I could give no star .
1Wish I could give no star .
The Customer service the worst ever.
They don't respond to emails,it takes them 1 week to get back to you.
I order for my prescription glasses since the 29th of December till date, I have not received my glasses.
Its really bad .
Blickers not recommended
January 14, 2026
Unprompted review
Reply from Blickers
Hello,
Thank you for your feedback.
Unfortunately, we do not have any information that allows us to locate your order or review your case, so we are unable to check the status from here.
Please contact our customer service team directly so they can update you on your order. We reply within 48–72 hours, and we kindly ask you to also check your spam folder, as sometimes our responses may end up there. We will be happy to assist you as soon as we receive your details.
Best regards,
Order not delivered for weeks – very poor customer service
I ordered a pair of glasses from Blickers on November 28, 2025 as a Christmas gift.
On December 8, 2025, I asked about the shipping status. A few days later I was informed that the NIE number for the Canary Islands was missing. I provided this information immediately.
Despite this, shortly before Christmas the shipment was returned because supposedly important customs documents were missing — even though this information had already been provided in advance.
Since then, I have only received vague responses saying that they are “checking whether a new shipment is possible.” My last inquiry has not been answered at all (as of January 14, 2026).
After more than six weeks, I still have neither received the product nor a clear solution. I consider this handling very unprofessional and customer-unfriendly.
At this point, I am requesting a full refund.
Unfortunately, based on this experience, I cannot recommend Blickers.
December 8, 2025
Unprompted review
Reply from Blickers
Hello Florian,
thank you for your feedback.
We’re very sorry to read about your experience and fully understand your frustration.
After reviewing your case, we can see that our customer service team has already provided you with detailed updates regarding the situation of your order. Unfortunately, there were issues with the transport carrier that, despite our efforts, could not be resolved. These complications are external to us, but we always do our best to act proactively and find a solution as quickly as possible.
If you need further clarification, please check the latest email from our team, sometimes messages may end up in the spam folder. And of course, if you still have questions, feel free to reply directly to that email so our colleagues can assist you promptly.
Best regards,
Waited a month for my parcel to be…
Waited a month for my parcel to be delivered, arrived today… empty box!!
AVOID, bad customer care an terrible service
January 14, 2026
Unprompted review
Reply from Blickers
Hello Ashton,
Thank you for your feedback. This situation is really unusual and at the moment, we do not have any information that allows us to locate your order or review what happened.
Please contact our customer service team directly so they can look into your case, verify the situation, and assist you as quickly as possible.
Best regards,
Advertisement
Really satisfying
January 13, 2026
Unprompted review
Please avoidddd at all cost they are…
Please avoidddd at all cost they are scammers !!!! I cancelled my order within minutes and they lied abour saying they cannot refund as i cancelled with in 2 hours ! Disgusting they send a generic response about t&cs saying breaking consumer law ! They wont reply on email therefore having to write a review if you want to save your self stress and a hassle DO NOT ORDER from here ! Blickers issue my refund or im doing it through my bank which has ask me to give another chance ! BLK-2026-773825
January 2, 2026
Unprompted review
Reply from Blickers
Hello Safina,
Thank you for taking the time to share your feedback. For the sake of clarity and transparency, we would like to address the statements made in this review.
According to our system records, which are automatically generated by our payment gateway and cannot be altered, the cancellation request was submitted 2 hours and 5 minutes after the order was placed, not within minutes.
As stated in our Terms and Conditions, prescription lenses are considered customised products. They are refundable only within the first hour after the order is confirmed. Once this period has passed, the order enters production and lenses become non-refundable, fully in line with consumer regulations for personalised goods.
For this reason, a partial refund was correctly issued, excluding the customised lenses. This information, including exact timestamps, was explained by our customer service team in multiple emails, all of which were replied to.
We strongly deny any allegation of misleading practices. We operate with complete transparency and can provide full system logs of any transaction.
We always encourage customers to review our policies before placing an order, especially when selecting customised prescription lenses.
If you still have questions, our customer service team remains available to clarify anything you may need.
Best regards,
AVOID
Arrived damaged and had clearly been worn before. Refused to refund and unhelpful customer service. DO NOT BUY FROM HERE.
September 20, 2025
Unprompted review
Reply from Blickers
Hello Daisy,
Thank you for your feedback.
We currently don’t have any information that allows us to locate your order or your original claim. All our products are 100% new and authentic, but if something arrived with a defect — although rare — we absolutely want to review it.
Please contact our customer service team and send photos of the issue so they can forward them to our quality department and assist you as quickly as possible.
Best regards,
🚨 AVOID🚨
🚨 AVOID🚨
Worse service I’ve ever received.
No goods provided received after over a month. They do not contact you back.
Could be a potential scam.
Avoid at all costs.
January 11, 2026
Unprompted review
Reply from Blickers
Hello Oliver.
Thank you for your feedback.
From what we can see, our customer service team has already contacted you and your case is being managed. Please make sure to check your spam folder as sometimes our replies may end up there.
We always aim to resolve all issues as quickly as possible, but investigations with the carrier can require a few additional days, as we must wait for their official updates before proceeding.
Thank you for your patience. If you need further assistance, please feel free to reach out to our customer service team.
Best regards,
Advertisement
Disgusting service created a ticket on…
Disgusting service created a ticket on the 02/01/2026 still haven't gotten a response!!! I cancelled my order within seconds of placing and they partially refunded me ! Surly you didnt process or make the lens in seconds !!! Please fully refund ! Was going to reorder some sunglasses but due to the poor service will not be doing so. My order number is BLK-2026-773825
January 2, 2026
Unprompted review
Reply from Blickers
Hello Safina,
thank you for your feedback.
We understand your concern and have reviewed your case. As stated in our Terms and Conditions, prescription lenses are non-refundable once the order has been confirmed, except if the cancellation is made within the first hour. In your case, the cancellation was submitted approximately two hours after placing the order, which is why the lenses could not be refunded.
Our Customer Service Team has already replied to your ticket, please also check your spam/junk folder, as emails may occasionally end up there.
If you need any further assistance, we will be happy to help.
Best regards,
Disgusting shambles of a company…
Disgusting shambles of a company ordered some frames realised ordered wrong size so cancelled right away they partially refunded me and left me out
Of pocket for £85 for no reason ! Issue my full refund otherwise doing a charge back and reporting to trading standards
January 2, 2026
Unprompted review
Reply from Blickers
Hello Saf,
thank you for your feedback.
Unfortunately, we don’t have enough information to locate your order and review what happened in your specific case.
Please keep in mind that if an order includes prescription lenses and these have already been manufactured, the lens amount cannot be refunded, as stated in our Terms & Conditions, which are accepted before completing the purchase.
We would be happy to review your case properly, please contact our Customer Care team with your order number so we can verify the details and assist you further.
Best regards,
brilliant !!!!
January 7, 2026
Unprompted review
Not issuing a refund for lost product
So that you have my reply to your reply below: Summary : Glasses were to be delivered ered by 23 December, today is 8 February (1.5months) and I still have not received the refund. AVOID AT ANT COST!
i contacted you so many times, sent screenshots including from Evri and all info including order number that helps you to locate the order. I have all emails that I have sent you. You ask for the same information for again. You are just using delaying tactics to refund me.
My order placed on 4 December, which was due to be delivered between 17–23 December (xmas present). According to the tracking information from Evri, the parcel has been lost in transit. I have already provided you with screenshots confirming this.
Despite my messages sent before and after your holiday closure (30 December – 4 January), I have not received any reply via chat or email. I also contacted you on 29 December while you were still open, but did not receive a response or any effort from your side to contact Evri and resolve the situation.
As the order has been confirmed lost and was never delivered, I am entitled to a full refund under consumer law. Please process my refund within 7 days of this email. If you require any further information, I am happy to provide it, but the tracking already clearly confirms that the parcel is lost.
I would appreciate your prompt response and resolution of this matter.
January 5, 2026
Unprompted review
Reply from Blickers
Hello Elena,
Thank you for your feedback.
Unfortunately, we do not have enough information to locate your order or review the situation you describe. In order to check the status of the shipment and your claim, we kindly ask you to contact our Customer Service team directly with your order number and the email address used for the purchase.
Our team will then be able to review the tracking, contact the carrier if necessary, and provide you with a resolution. Please also check your spam folder, as our replies may occasionally be filtered there.
We remain at your disposal and will be happy to assist you once we have the relevant details.
Kind regards,
Advertisement
BEST IN THE WORLD TO BUY CHEAP original glasses
Best in the world to buy cheap original glasses with no hassle
July 6, 2025
Dear Blickers Legal and Customer…
Dear Blickers Legal and Customer Support Team,
On 17 December, you confirmed in writing that my refund would be processed within 7 business days. This deadline has passed, and the refund has not been received.
To date:
• The order placed on 13 November was never delivered.
• Blickers accepted payment but failed to provide the goods.
• A confirmed refund has not been processed within the agreed timeframe.
This constitutes a clear breach of contract and failure to meet your obligations under EU consumer protection law.
If the full refund is not credited to my original payment method within 3 business days from the date of this email, I will proceed without further notice with:
• legal action, and
• a chargeback through my payment provider for non-delivery of goods.
This is a final demand.
November 13, 2025
Unprompted review
Reply from Blickers
Hello Renata,
thank you for your feedback.
After reviewing your case, we can confirm that the refund has already been fully processed on our side. We kindly recommend checking with your bank or payment provider.
Best regards,
Ordered 2 pairs of sunglasses before…
Ordered 2 pairs of sunglasses before and had excellent experience. Both times my orders were delivered within 7 days. Now I ordered 3th pair. Good prises, I satisfied with communication and fast delivery.
January 3, 2026
Unprompted review
Advertisement
Still no refund
Still no refund . Please avoid this company . Ordered glasses mid October . Fobbed off by email ( which they take 2 days to respond) they keep telling you it’s still being processed , or it’s with the dispatch team or with the optician …. Absolute rubbish . Do the honourable thing and reimburse please
January 2, 2026
Unprompted review
Reply from Blickers
Hello Andrew,
thank you for your feedback.
We can see that our customer service team has already handled your case and sent you the corresponding update. Please check your email (including your spam folder), as all the details regarding your refund have been provided there.
Thank you for your patience while the process was completed.
Best regards,
Return policy is awful
Return policy is awful. 14 days, while late reply on the holidays, you need to pay for everything including taxes on return - absolutely terrible.
December 31, 2025
Unprompted review
Reply from Blickers
Hello Oleksii,
Our return policy follows a 14-day period, and standard return shipping costs are the responsibility of the customer. All of this is clearly stated in our Terms & Conditions, which are shown and accepted before completing any purchase, we aim to be fully transparent at every step.
We appreciate your feedback and will keep it in mind as we continue improving our services.
Best regards,
Blickers is unbeatable with discounts
I’m shopping my optical frames and sunglasses from Blickers since more than 5 years and always a happy customer thanks to their professional customer service and great discounts, please keep it up the great job Blickers!
December 31, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.