Thank you for sharing your feedback regarding your recent order. We sincerely apologize for the inconvenience and frustration you experienced during the process. We understand that delays and lack of communication can be extremely frustrating, and we deeply regret that your expectations were not met.
Our team has reviewed your case, and we acknowledge that there were significant delays in the entire process, starting from the measurements to the final installation. We take these matters very seriously, and we will be investigating why the process took much longer than expected and why there was a lack of communication on our end.
Please know that this is not the level of service we strive to provide, and we are committed to rectifying these issues to ensure a better experience for all our customers in the future. We will be taking necessary steps to improve our communication channels and ensure that our customers can reach us easily.
We are glad to hear that you are satisfied with the shutters now that they have been fitted. However, we fully understand that the stress and uncertainty you experienced were unnecessary and regrettable.
As a gesture of goodwill, we have offered a reduction on your final invoice. We hope this compensates, at least in part, for the inconvenience caused.
Once again, we apologize for the shortcomings you encountered during your order process. Your feedback is invaluable to us as it helps us identify areas for improvement. If there is anything else we can do to make things right, please don't hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Blinds Tech Team