Blinds To Go - KITCHENER Reviews 

Blinds came in less than a week after we ordered them which was great considering we were told 4 weeks

Great service. Fast and friendly and very professional! Thank you.

Outstanding products, pricing and customer service and support.

Finally BTG has rectified the problem with a refund for the drapes. It took too long but after this revue they took notice.
It was the drapes that were of poor quality the blinds we have bought from them cannot be faulted, very good.

Service is terrible, product is not up to standard, company have not answered our compliant next step will be the Better Business Bureau. Kitchener Ontario store.
Order Number: 624408
Complaint sent
Subject: Defective Drapes
Date: Mon, 23 Nov 2020 15:18:53 -0500
Dear Sir, or Madam
We have been a customer of " Blinds to Go" for several Years and have always been satisfied with the blinds. This Year we decided we would like a new blind, and drapes for our recently installed new window.
After waiting several Months for the product to arrive, we were very happy with the blind, but not the drapes. The drapes were not a bit like the sample in the showroom, the velvet material came with puckered side seams, and lines that looked like the material was worn out. We took them back to the store ( Kitchener Ontario ) and it was agreed they were not up to standard. ( we also have photos of them) We waited several more weeks, and this time, they were shipped to us, as we live in Stratford Ontario. The replacements looked exactly the same as the first drapes, and after a few phone calls back to the store, it was agreed someone would come to our house and steam them. ( At first we were told it was our problem, and we would have to get them steamed at our cost, not very professionally handled in our opinion) A few weeks later a young man came to do the job. He did his best, and agreed with us, they still were not 100% fixed. I wrote on the form, what I thought, so that the store would see, we were still not satisfied with the results. They are still puckered on the side seams, and have a couple of areas, which look like the material is worn out. I have not heard a word back from the store, which we think should have been followed up.
I have been reading your guarantee and it states "This business was built on integrity and offering personal service. We want to fulfill our customer's needs by doing everything we can to guarantee that they have a pleasurable shopping experience in our stores and... that they get a quality blind ( I assume it includes drapes?) that will be free of defects and built to the highest standards available in our industry "
Our cost on these drapes was $ 424.31. As they stand, we can only use them as side panels, drawing them together makes them look even worse. For that sort of money, we expected something better. We could have gone to a store and bought really cheap ones, and they would have looked better.
From a very dissatisfied customer,