Bloom & Bond Reviews 495

I cancelled my subscription twice and received orders that i hadn’t ordered. They charged my debit card and credit card and refused to refund me . Customer service is appalling. Donot order anything from this company and certainly donot set up a subscription!

Like others I did not knowingly sign up for a subscription. Im not sure about the product - I’ve been using for 3 months and there may me a slight improvement. Very difficult to contact and get through.

I am posting this review as a formal record of my ongoing consumer complaint regarding this company’s business practices and complaint handling procedures.
I purchased pumpkin seed oil as a one-time order. However, I was automatically enrolled into a recurring subscription without clear, informed, or explicit consent. This raises serious concerns regarding compliance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
After discovering the unauthorized subscription, I contacted the company to cancel and dispute the charges. Instead of providing a proper response, I have only received repeated automated replies which fail to address the substance of my complaint. Despite my cancellation request, the company continued dispatching products and processing payments through my bank resulting in disputed and unauthorized financial deductions.
I am also concerned that the product appears to be shipped from China, which was not clearly disclosed in the product listing, marketing materials, or packaging at the time of purchase. Failure to disclose material product information, including country of origin and subscription obligations, raises significant transparency and consumer protection concerns.
The continued use of automated responses rather than addressing a formal complaint raises additional concerns regarding the company’s compliance with fair complaint handling standards.
This matter is currently being pursued through formal dispute channels. I am considering escalation to Trading Standards, financial dispute mechanisms, and other relevant consumer protection authorities.
Order reference: #5B17357

Scam alert 🚨 I ordered these pills, when they finally arrived the packaging looked very amateur and there were no details of where the product was made or any safety testing it had undergone / any regulations that it complied with (ie FDA etc). These pills look like Snake oil (at best) - could be toxic, who knows. I don’t want to take that chance so I asked for a refund and have received no response.

Do not order from this so called company ! Absolutely shocking company , not based in Uk , don’t reply to any messages!
So frustrating!! Will never deal with this company again ! I’ve already sent 4 messages not one reply from these scammers !

THEY ARE SCAMMERS, AND EVERY REVIEW SAYING THEY NOTICE CHANGE IT'S NOT TRUE, THEY SUBSCRIBED ME, I DID NOT. I DID NOT RECEIVE THE PRODUCTS UNTIL NOW SINCE JANUARY 4TH. BLOOM&BOND IF YOU TRY TO TAKE MONEY IN ACCOUNT YOU WILL SEE WHAT YOU NEVER EXPERIENCE IN YOUR LIFE BEFORE. WICKED BEING. SCAMMERS

Do not use this company they deceive you into consenting to an automatic monthly subscription! Customer service is dire, all you get are automated responses from ‘Jessica’ in my case. I have started a dispute with my bank re the transaction and cancelled the subscription I never started in the first place. I wish I had read Trustpilot first and if I could give zero stars I would. I repeat PLEASE DONT BUY FROM THESE SCAMMERS!

Very nice experience i noticed a lot of baby hair grow i will buy again

Lesson learned
Should have checked here before ordering.
Nothing annoys me more than auto subscriptions I didn't consent to.
Ordered two months worth on my first order, did not realise I was signing up to a monthly subscription! Who would do that? And when I got the email to say my order has been placed, I immediately contacted them, only to get an auto reply to say they will respond within 48 hours. Bad business practices. Avoid.

The product is fine. However, I cancelled my subscription on the 17th of January, and received a confirmation email saying it had been cancelled successfully. On the 2nd of Feb, I received an email confirming the shipping of more product, which I was billed for. When I emailed to point out the error, the company said as a gesture of good will they would refund 25% of the price, leaving me paying 75% of the price for a product I didn't order and didn't want.

been taking for couple months and hair feels completely different. stronger and less breakage

tried them because of reviews and glad i did. hair is much better now

I received my order on time and when I realized that I was enrolled into monthly subscription, I sent an email and they replied straight away with instructions on how to cancel the subscription.
It was not easy at first so I ticked the delay next delivery so it was delayed for a month and I kept repeating till I reached the maximum which is 3 months. I was then able to completely cancel the subscription.

WARNING DO NOT PURCHASE!! THE COMPANY IS A SCAM!!! REPEAT! DO NOT PURCHASE FROM THIS COMPANY!!!
I WISHED I HAD READ THE REVIEWS FIRST!

I ONLY MADE ONE PURCHASED AND I WAS CHARGED DOUBLE WHAT WAS ADVERTISED ON THEIR WEBSITE.
I HAVE CONTACTED THE COMPANY NUMEROUS TIMES BUT THEY INSISTED I WAS CHARGED CORRECTLY.
I AM NOW IN THE PROCESS WITH MY BANK DISPUTING THE TRANSACTION.
RECENTLY, I RECEIVED ANOTHER EMAIL FROM THE COMPANY AND IT STATED THAT I HAVE ANOTHER SHIPMENT ON THE WAY AND I WAS CHARGED AGAIN!
I HAVE TRIED TO CONTACT THE COMPANY BUT I HAVE NOT HEARD FROM THEM. I DID NOT MAKE ANOTHER PURCHASE OR SUBSCRIBE TO A MONTHLY DELIVERY.
I HAVE CONTACTED MY BANK AGAIN AND I HAVE CANCELLED MY CARD FOR FURTHER TRANSACTIONS!
PLEASE DO NOT FALL IN THEIR TRAP!
THE COMPANY ARE FALSE ADVERTISING AND ARE SCAMMING CUSTOMERS.
NOT HAPPY!! 😞😞😞

Still haven’t received product after 22 days and I realize it’s coming from
China….. false advertising. Won’t ever purchase something from them again.

I’ve been using Bloom N Bond pumpkin seed for approximately 3 months and notice a substantial difference in my hair. No more hair loss, and hair has thickened. I was hesitant to even try this product being that there are so many products on the market, but this is the one that works!!

I can’t comment on the product as not taken it but it’s not from uk it’s from china and so far I cant find much out about the actual ingredients (any uk testing) I was lead to believe from uk before buying and I wish I did my research and I did see the sneaky subscription box was pre ticked I removed that straight away and and check out it was magically ticked again to which I un ticked so hopefully no more money leaves my account

I have taken my 4th pack but notice zero improvement and my hair loss is as bad as ever..looks like its not pure pumkin oil as I just read from other reviews after I bought it. just a scam company don't buy and I also had to email and stop the subcriptions. I would like my full refund back for all subscription and until now I’m still waiting for my full refund since December.
Update > They refused to give me a full refund.

I have been trying to email them to cancel my order and they have also subscribed me to a subscription without my knowledge and I have just been gettin an automated email back. This is ridiculous!!

Edited to downgrade my rating from 2 stars to 1 star, and add more information.

My initial experience was positive in that communicating with customer service by email to ask questions was swift and helpful, and my order of capsules was quickly despatched and received in good time.

Before I started taking the capsules, I wasn't experiencing significant hair loss anymore, so what I hoped was that I'd start to see some regrowth at last. I'd started with a 4 month supply, but unfortunately after taking the capsules for more than 90 days, I saw no improvement.

I was told that I could choose to continue my subscription in case it took a lot longer for me to see any results, but still receive a refund under the 90 day guarantee as it wasn't working for me in that period. I made the mistake of providing photos I took at the beginning and each month after. And despite the fact that neither I nor two friends can see any improvement in the photos, and one friend and I have both examined my scalp to see if there any baby hairs, the company insist there is an improvement, which makes me feel like I'm being gaslit.

Also, they now say that the guarantee is for people who stop taking the capsules if they see no results, but as I already cancelled my subscription after first being told I wouldn't actually receive a refund, that doesn't even apply to me. My conclusion is that they have no intention of providing refunds under the guarantee, so be warned that trying these capsules will likely be at your own expense.

Edited to add: after more back and forth with emails where I repeatedly asked what in the photos showed a supposed improvement, they ignored that question every time. They also said they thought I'd claim another refund if I had continued to purchase the capsules, which is daft as obviously that would only apply to an initial purchase. Clearly, they will use any excuse not to provide a refund under the guarantee!